Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Teespring

Teespring

2.1

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Teespring?
grey stargrey stargrey stargrey stargrey star

Teespring Reviews Summary

The company, despite some positive feedback regarding product quality and efficient customer chat support, faces significant criticism primarily related to service delays, poor product quality, and inadequate customer support. Many customers report lengthy shipping times, unresponsive customer service, and issues with order accuracy, leading to frustration and dissatisfaction. Additionally, concerns about censorship and biases in product offerings have surfaced, alienating certain customer segments. Overall, the prevailing sentiment suggests a troubling reputation marked by reliability issues and a lack of effective communication, which undermines customer trust and loyalty.

This summary is generated by AI, based on text from customer reviews

service
218
value
219
shipping
214
returns
135
quality
201
This company does not typically respond to reviews

We monitor reviews for authenticity

New York
1 review
0 helpful votes
Follow Vernisha A.
Unfollow Vernisha A.
Share Review
Report Review

Love my Tee shirt, size great, print great. Delivery was quick. The color was good also. The Barbara Ramey Queen Collection is great. I recommend it.

Date of experience: July 18, 2017
Georgia
17 reviews
35 helpful votes
Follow Ray G.
Unfollow Ray G.
Share Review
Report Review

Only 1 Mishap
July 19, 2017

I've been ordering t-shirts & sweatshirts for a while now, and except for the last couple of orders, it came to me quickly and the quality was great. They lost one, and the last sweatshirt I ordered wasn't the usual quality I expect from Teespring. They smell funny when I receive them, so I washed it, and when I dried it, there is lint everywhere. This has never happened before, and the item is black. My lint-remover doesn't work, so I'll have to pick it all off with my fingers... UGH

Date of experience: July 18, 2017
Illinois
2 reviews
0 helpful votes
Follow grim m.
Unfollow grim m.
Share Review
Report Review

Teespring review
July 19, 2017

I liked it it was pretty good thank you teespring for sending me a review and also I got a YouTube channel it is grim 225

Date of experience: July 18, 2017
New Jersey
1 review
0 helpful votes
Follow Deborah F.
Unfollow Deborah F.
Share Review
Report Review

I have ordered twice from the company. The first was in 2015 for a campaign that caught my eye as an advertisement. The quality of the shirt was excellent and the print quality was superb! Folks were asking me where I got it but I didn't remember, as it was an impulsive response. In June I finally decided to locate the source so I could give it as a gift for someone that loved it. I lucked up and was able to get on the end of a replay of the campaign. I ordered two (one for me, one for her). When it arrived, the quality of the print was inferior to my original shirt, and the size of the print on the front of the shirt was much smaller than my oriiginal.

I complained and they reprinted the shirts for me, increasing the graphic on the front of the shirts. Subsequently, I saw a new campaign for the Proverbs 30 woman, and ordered two more. While the printing process is not the same as it was in 2015, the shirts arrived and they are beautiful!

So, I thank Teespring for making me a happy customer!

Date of experience: July 17, 2017
Ireland
2 reviews
0 helpful votes
Follow Pat P.
Unfollow Pat P.
Share Review
Report Review

Very poor quality
July 17, 2017

The cotton is low quality.
The cut and shape is awful.
It's a tube knit body, there is no side seam and taper,
The print is slightly off centre.
The cut for the arms is too straight.
Have a look at a guality T shirt and don't waste your print process on low quality cheap garments.
People are not stupid!

Date of experience: July 17, 2017
Teespring S. Teespring Rep
over a year old

We apologize that you were not happy with the quality of your item and we are happy to help! Please reach out to our Customer Support team directly through the following site: http://teespring.force.com/NewCase?l=en_US. Thank you.

NL
1 review
1 helpful vote
Follow Robert P.
Unfollow Robert P.
Share Review
Report Review

I saw a fun looking shirt at teespring and figured I would get one.

When making 1 order with 2 shirts you expect things to be packed together and shipped as a single package. People at teespring like to sponsor the postal services and send them separately. Effectively doubling the costs for shipping and handling. (17 bucks each for my country). To top it off they do not take care of import taxes. (One would think that people take care of these things when you pay them 34 bucks to handle shipping...) so lets add another 19-20 bucks per shirt to the cost. Bringing the grand total to 70 bucks per item.

When I finally unpacked my overpriced shirts I found the quality of the hoodies I ordered to be fairly poor. They were rather thin. Like something you buy from a cheap discount store.

When I mailed customer services about this whole situation and suggested a refund might be in order, they pretty prettymuch told me to go F myself. (Obviously they used politically correct terms to do so but the core message doesn't really change. As it summerizes to: HOW ABOUT, NO)

Needless to say I am NEVER buying here again.

Date of experience: July 16, 2017
Teespring S. Teespring Rep
over a year old

We're sorry for any frustration. After a campaign ends, our Production Department assigns each campaign to one of our multiple printing facilities, based on the needs of the specific design and items requested. Due to each order potentially being shipped from different printing facilities, we are unable to offer combined shipping. However, if you are ordering multiple items from the EXACT same campaign, we’ll be happy to combine the shipping for you! For customers who order internationally, you may be required to pay additional fees for delivery, such as customs charges. Unfortunately, we have no way to predict or avoid these fees. If you are not happy with the quality of the items that you have received, we are always happy to offer a resolution! Please reach out to our Customer Support Team directly through http://teespring.force.com/NewCase?l=en_US. Thank you.

Arizona
2 reviews
0 helpful votes
Follow Denise M.
Unfollow Denise M.
Share Review
Report Review

Preeminent company
July 17, 2017

I have been purchasing product from Teespring for a few years. Their product is well made, sturdy, soft, breathable and comfortable. I have only had one incident where I was sent the wrong item. I contacted them with the issue and within a few hours they responded to me. There was no hassle, no charge for the mistake and Jaqlyne (service rep) was courteous and talked with me as if they were a neighborhood store and I was a regular. You don't find this (above and beyond) service from many people let a lone online business. You can be assured I will continue doing business with Teespring.

Date of experience: July 16, 2017
Michigan
1 review
1 helpful vote
Follow Renee S.
Unfollow Renee S.
Share Review
Report Review

Haines shirts are trash made to where once and throw away. You advertise quality fabric. False advertising to my book. I would like to return the rags

Date of experience: July 16, 2017
Teespring S. Teespring Rep
over a year old

We are sorry to hear that you were not happy with the quality of the item that you have received and we are happy to offer a resolution. Please contact our Customer Support Team through http://teespring.force.com/NewCase?l=en_US. Thank you

Texas
1 review
0 helpful votes
Follow Maureen B.
Unfollow Maureen B.
Share Review
Report Review

By mistake, we were shipped a blank t-shirt. After much confusion about the order number (on my part) Tee Dpring got the order number and is shipping us the shirt we ordered at no extra charge. We are a lifetime customer. Thank you Tee Spring.

Date of experience: July 15, 2017
California
1 review
0 helpful votes
Follow Beth J.
Unfollow Beth J.
Share Review
Report Review

I found a shirt I absolutely loved on their website. It was shipped to me but never arrived. Robert in the customer service department helped me every step of the way to check where it was and then upon not finding it, ordered me another shirt for free!

Date of experience: July 15, 2017
Kentucky
1 review
0 helpful votes
Follow Mellie W.
Unfollow Mellie W.
Share Review
Report Review

I had ordered the wrong size shirt, so of course I was in panick mode. I wrote an email to the company explaining what I had done and Robert wrote back so quickly and had already fixed my issue and was super friendly about it! I couldn't have asked for anything better! Thank y'all and I'm SO excited to get my shirt! You rock!

Date of experience: July 15, 2017
Mexico
1 review
0 helpful votes
Follow Miguel M.
Unfollow Miguel M.
Share Review
Report Review

TeeSpring.com empowers people to innovate, that's a good start =D
Altought there is a path to be shortened between the end result and the design.

Date of experience: July 14, 2017
Mississippi
1 review
0 helpful votes
Follow Adnan A.
Unfollow Adnan A.
Share Review
Report Review

As the title says. Their customer service is quick and helpful. You can also get real nice shirts that go to a good cause on this website. I highly recommend shipping here!

Date of experience: July 14, 2017
District of Columbia
1 review
0 helpful votes
Follow L H.
Unfollow L H.
Share Review
Report Review

I've ordered a few things from teespring and was happy with the quality every time. I had a mix up on one order and they were super responsive and helpful with working with me to fix it. Their customer service e-mailed me with alternate options and was helpful above and beyond.

Date of experience: July 14, 2017
Massachusetts
1 review
0 helpful votes
Follow Kathleen B.
Unfollow Kathleen B.
Share Review
Report Review

I received an order which was sized differently than I expected. I was disappointed (alright, I was actually rant-y) because the tee shirts were terrific. Teespring made everything right for me, and I couldn't have been happier. And they were quick and quite kind about it.

Date of experience: July 14, 2017
Canada
1 review
1 helpful vote
Follow Damian P.
Unfollow Damian P.
Share Review
Report Review

Purchased a shirt through a campaign on may 29th. It was then "confirmed" shipped on June 6th through their tracking system, to Canada. I still have not received the shirt, or had a response after filing multiple requests for information. They send an automated reply email, the generic "You're important to us, we'll get to you within 24hrs", and that's it. Guess my $40 t-shirt will never arrive...

Date of experience: July 14, 2017
Teespring S. Teespring Rep
over a year old

We sincerely apologize that your order has been delayed in transit and we are happy to assist you! Please reach out to our Customer Support Team directly through http://teespring.force.com/NewCase?l=en_US. Thank you

Colorado
1 review
1 helpful vote
Follow J H.
Unfollow J H.
Share Review
Report Review

Cheap shirts
July 14, 2017

While my order arrived on time and was correct, the quality of the tee shirts are so poor that they feel like cardboard upon arrival. After one wash, they no longer hold their shape. I am embarrassed to say I paid $30 a shirt for these. Feel like I have been taken advantage of. I print shirts for many events and know that they cannot be paying more than a couple of dollars per shirt for this quality of garment. Won't be doing any more business with TeeSpring.

Date of experience: July 14, 2017
Teespring S. Teespring Rep
over a year old

We apologize that you were not happy with the quality of your item and we are happy to help! Please reach out to our Customer Support team directly through the following site: http://teespring.force.com/NewCase?l=en_US. Thank you.

Ohio
1 review
0 helpful votes
Follow Heather C.
Unfollow Heather C.
Share Review
Report Review

Teespring went out of their way to correct a missing order problem while I was hospitalized longterm. Never have I seen a company jump to action like this. Thank you!

Date of experience: July 13, 2017
Florida
1 review
1 helpful vote
Follow Lee H.
Unfollow Lee H.
Share Review
Report Review

Poor records
July 13, 2017

I ordered 5 shirts, only got one. Apparently no record of my account anymore (my login and password are shown as invalid) No communication regarding the other shirts that I ordered. Additionally the ordering was difficult - I would choose a design, then size; it never went into the cart, so I added it again, suddenly there were multiple shirts of that design and size in the cart. Just checked my cart again (unable to log in, by the way!) items removed because they were out of stock. Won't recommend or reorder unless something changes.

Date of experience: July 13, 2017
Teespring S. Teespring Rep
over a year old

We're sorry for any confusion, logging into our site with a password is only required if you have an account used to sell items on Teespring. For further assistance regarding your orders, please contact our Customer Support Team at http://teespring.force.com/NewCase?l=en_US. Thank you.

Pennsylvania
1 review
2 helpful votes
Follow Cynthia S.
Unfollow Cynthia S.
Share Review
Report Review

I ordered 3 shirts, 1 adult, 2 children's. I was charged 2 shipping charges. 1 for the adult "campaign" and 1 for the children's "campaign". This was one order! Then the adult and 1 child shirt arrived separately but the 2nd child shirt did not arrive. I was told it was sent to a 3rd printing facility and would be sent separately. It never arrived. It was then reordered, and I was told it would arrive after the date of the event for which it was ordered. I asked for expedited shipping and was told this shirt was not eligible for expedited shipping. WHAT? I'm returning the 2 I received. What is the point of ordering items for an event only to not have them in time for the event? Shameful policies.

Date of experience: July 13, 2017
Teespring S. Teespring Rep
over a year old

We're sorry for any frustration. After a campaign ends, our Production Department assigns the campaign to one of our multiple printing facilities, based on the needs of the specific design and items requested. Due to each order potentially being shipped from different printing facilities, we are unable to offer combined shipping. However, if you are ordering multiple items from the EXACT same campaign, we’ll be happy to combine the shipping for you. Expedited shipping is offered based on the stock availability of the requested item and, if available, will be shown at the time of checkout. If your items arrived after the original delivery date advised, we would be happy to offer a resolution. Please contact our Customer Support Team through http://teespring.force.com/NewCase?l=en_US Thank you.

From the business

Selling made simple. Teespring is end-to-end solution to create, sell and ship products online. We handle everything from storefront to supply chain. All you need are ideas.


teespring.com
Founded in 2011
San Francisco, CA, United States
+267
See all photos