TeespringReviews 2,169

Their intellectual property department does not operate by certain standards. They will terminate a project for one, but allow it for another, even though both campaigns are the same. For example, they told me I could not use the word "Tekken" in my product description, but another shirt was allowed to. I asked for clarity, but never received a response.

Also, they terminated my campaign, but after an appeal reinstated it. Then later when I relaunched the campaign, they terminated it again and did not reinstate it after I made my appeal. They NEVER communicated with me. I sent several emails asking for clarity so that I could be in compliance, but I NEVER heard anything from them. Things are way too vague on their end. They have no desire to communicate with you. Communication could have solved the whole problem, but now they've left a bad taste in my mouth. And why would you terminate a shirt that you once reinstated? The design was 100% original and did not infringe on anyone's intellectual property.

I spent lots of money on Facebook ads, and it was all wasted. They don't seem to take the sellers money and time serious enough. I have not launched another shirt with them yet.

Lastly, at times my customers never received the shirts they paid for. There was no way for them to communicate with customer service to resolve the problem. My customers were world wide. I had to come out of my pocket once to refund a customer. That shouldn't be on me, but on TeeSpring. It makes my business look bad when orders aren't fulfilled.

I think TeeSpring is a great source to create your own t-shirts and design. The platform is easy to use. The shipping is outrageous. $4 per shirt on an order that was placed together. Also one of the shirts I ordered for myself is small on my 10 yr old. If they could bundle products so that there was a flat shipping charge I would use again. Until then I'm going back to using a local company to produce. I also reached out via email to ask about the shipping charges... never got a response.

I ordered a mug with 'end him rightly' written on the side with a graphic, the product arrived in immaculate condition with a lovely colour to it, the graphic isn't as focussed as I'd like, but for such a detailed graphic it's fine. Shipping was slightly longer than estimated, but being from a different country it's expected. All in all it's a good service with a lot of personalisation and choice.

I thought I'd ordered ONE T-shirt from a fundraising campaign. When the order shipped, I received EIGHT. At $20/shirt, I was upset and taken aback. I contacted Teespring customer service, first communicating with Lianne, then Ruel, who were both courteous and professional. Ruel arranged for me to ship the 7 extra shirts back and issued a $140 refund to my credit card. This is my third or fourth order from Teespring, and the first I've had an issue with. Not only does Teespring produce quality products, they take good care of their customers, too. Thanks, Teespring!

TeeSpring Customer Service did reach out to me after I received so many views of my review. They actually did end up giving me a refund for the shirt I had purchased to replace the damaged shirt (thank you everyone who viewed my review for that help!). I do appreciate that! However, it took writing this review which received a lot of views before they cared. They sure didn't care the first 2 times I contacted them, so I'm not sure if that makes them a company that cares who has some bad reps or a company that just doesn't want bad publicity. Hmmm... jury's still out on that!

Had a great experience selecting my t-shirt on the site but the tracking service through DHL was horrible, never knew where my shipment was after it was passed to the Delivery Agent (USPS). They need to follow Amazon's lead, anytime I order from them doesn't matter who ships it I have tracking from the minute it's shipped until it touches my doorstep. DUMP DHL!... use UPS, FedEx, or someone else! Will not order from this site again until they fix the shipping issues. -US Marine..."punctuality saves lives."