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TeePublic

3.4

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TeePublic Reviews Summary

TeePublic has a rating of 3.4 stars from 2,325 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with TeePublic most frequently mention customer service, wrong size and new shirt. TeePublic ranks 8th among T Shirts sites.

service
906
value
876
shipping
869
returns
695
quality
836
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Massachusetts
1 review
0 helpful votes
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Amazing Customer Service
November 7, 2021

I buy a lot of t-shirts from TeePublic. They're super comfortable, well made, in great colors, and designs I can't find anywhere else.

I bought a shirt a month ago in size large. It was a bit too roomy, so I decided to buy a bunch more, only in medium this time. When they arrived and I tried them on, they were just a little too small, so I contacted TP customer service to ask if I could exchange the ones I bought for a size up. They shipped me a new order of large shirts and told me I could keep the ones I bought! That's amazing! This is why I'm a repeat customer: great shirts, great service!

Date of experience: November 5, 2021
Kentucky
1 review
0 helpful votes
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Awesome Customer Service
November 7, 2021

I wish all customer service experiences were this awesome! You guys made it so easy to get a replacement item, when I was unhappy with what I received in the mail. You were quick to get back to me, super kind and helpful. This is how businesses should be run! So refreshing to see this. Thank you!

Date of experience: November 5, 2021
North Carolina
1 review
0 helpful votes
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Great Customer Service
November 7, 2021

When I originally tried to order a shirt using my daughters address to ship to, my credit card rejected it. When I put my home address in it, it went through with no problem. However, I forgot to change the color and received the t-shirt in another color then what I wanted. After contacting them how to exchange the t-shirt they told me they would correct my error and send me the corrected color t-shirt. Then to my surprise, they told me to keep the original shirt. Even though the error was mine and not theirs, I was surprised at this. This is a most friendly customer service company. Best customer service ever.

Date of experience: November 5, 2021
California
1 review
0 helpful votes
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I ordered 2 T-shirts for my grandson. This is the first time I ordered from TeePublic. I messed up on the size for one of them. One email and the problem was rectified! The understanding and excellent customer service of the agent (Adelina) exceeded my hopes and expectations.

Thanks so much for helping my out with my screw up!

Date of experience: November 4, 2021
New York
1 review
0 helpful votes
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Not is my collection only cool - I have given so many as gifts.

Customer service is 10/10.
PS: Go for the "heather blends" Soft!

Date of experience: November 4, 2021
Texas
1 review
0 helpful votes
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Great Customer Service!
November 5, 2021

First off, super cute designs! I purchased a shirt for myself and four for my boyfriend. When I washed my shirt I did notice some peeling of the design, but I reached out to customer service and within a few days I had all new shirts on the way! I will definitely order from here again (:

Date of experience: November 4, 2021
Alabama
1 review
0 helpful votes
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Trust this company to go above and beyond with their quality and customer service! I for one will be a rerun customer! See for yourself. Lauren Ivascu

Date of experience: November 4, 2021
New Jersey
1 review
0 helpful votes
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A+ Customer Service
November 5, 2021

I ordered my daughter a sweatshirt for her birthday & the shipping was lighting speed! The only downside was it was the wrong color :( I contacted Tee Public and they immediately fixed the issue with a new correct order and even told me to keep the old one. It did take a little longer to ship the 2nd order but I'm just happy my daughter was happy when she received it:)
Great Customer Service.

Date of experience: November 4, 2021
California
1 review
0 helpful votes
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Had an issue with the print on a shirt. Not only did the fine purveyors ship me a new one immediately, they were super cool about it. I'm not a big buyer of clothes online because I am worried about defects but this experience has made a believer out of me.

Date of experience: November 4, 2021
Colorado
1 review
0 helpful votes
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I had ordered a hoodie from TeePublic and unfortunately, my post office delivered it to the wrong person and thus did not receive it. I sent an email to customer service asking if there anyway to resolve this. I managed to get a quick reply in less than twenty four hours saying they will happily send out a new hoodie at no charge and made sure all my info was correct before shipping and that my other order had arrived all right. I was extremely pleased with how quick, thorough and understanding their customer service was.
They could have just left it there but they sent an update email about the status of my order. This was also very much appreciated. So far I had three people contact me about all this and they have been nothing but nice and considerate.
Out of all the customer service I have dealt with for online shops, I definitely have to say TeePublic has been the best. They have a great team that are passionate about helping people out and setting things right!

Date of experience: November 4, 2021
South Carolina
1 review
0 helpful votes
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Great selection and fantastic service! The shirt I ordered was the exact design and color. Sizing, you might want to go 1 size up

Date of experience: November 4, 2021
New York
1 review
0 helpful votes
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Above and Beyond
November 4, 2021

The first time my order was delivered, it was in the wrong size. I informed customer service via email and they immediately sent one in the right size. Somehow, that one got lost in the mail and never arrived. I contacted them again, and they sent a second replacement which arrived AGAIN in the wrong size. I kept expecting them to just stop responding to me but they were so kind. They apologized and sent a third and final replacement. FINALLY, I got the hoodie I paid for. And TeePublic never asked for the previous items back. They insisted I keep them and so my friends got early Christmas gifts. That kind of customer service is almost unheard of. No one ever failed to respond to me and they tried and tried to fix their mistake until they did. Im so happy with my hoodie and the service I got from TeePublic. Keep it up!

Date of experience: November 4, 2021
Ohio
1 review
0 helpful votes
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Very Happy
November 4, 2021

Purchased a "One Piece" hoodie for my son and he loves it. Size was perfect and it's soooo soft. Will absolutely order again. Thanks!

Date of experience: November 4, 2021
Ohio
1 review
0 helpful votes
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Outstanding Service
November 4, 2021

I purchased two items from the website, one article of clothing and a coffee mug. The images of the items was even clearer and better than the on line photo! Unfortunately, i purchased the incorrect size, they were very accommodating! Offered to send me a new size and did not want the unwanted item returned, I am paying it forward and making an additional donation this week at church.

Date of experience: November 4, 2021
New York
1 review
0 helpful votes
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Return policy.
November 4, 2021

I ordered two hoodies from TeePublic and when they arrived I realized they were smaller than I though they'd be. I went through the very easy email process to alert them of the issue and inquire about a return. They promptly resolved the issue (that wasn't really their fault in the first place) and told me I could keep the two they sent, no need to return. I was amazed. Truly an example of what customer service is supposed to be.

Date of experience: November 3, 2021
Canada
3 reviews
11 helpful votes
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We bought a special hoodie for my father-in-law's 90th birthday. When it came, My immediate reaction was WOW he is going to love this present! Great quality material (soft) and the print was perfect. However, quickly realized it was way too big for him. I contacted customer service who immediately helped me resolve the issue. I would buy from here again and recommend to friends. Trustworthy worthy

Date of experience: November 3, 2021
New Hampshire
1 review
0 helpful votes
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TeePublic has been my vendor of choice over half a dozen online shops that I have tried for my personal designs. If you have just started using them you know how easy and efficient their interface is and the great selections of SWAG they offer. However, you should also know that of the very few post-production problems I have encountered (>1%), they have supported me with perfect resolutions, making the task of meeting my customers expectations, and ultimately mine, by 100%.

Date of experience: November 3, 2021
GB
1 review
0 helpful votes
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Waterparks hoodie
November 4, 2021

I bought this item for my grandson. He loved it but it was too small. Teepublic were wonderful and sent a new one out with no fuss! Brilliant service. Thank you.

Date of experience: November 3, 2021
Florida
1 review
0 helpful votes
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Best customer service!
November 4, 2021

I have purchased tee shirts from TeePublic several times, all have been shipped promptly, were of good quality, and communication was excellent.
I recently received two shirts I had ordered. One shirt was too small because I miscalculated my recent weight loss to a smaller size (but my shoulders are the same size, duh) The other shirt I ordered was one size even smaller - I made a mistake I believe because I was ill when I placed the order. I was disappointed when the tee shirts didn't fit although it was my fault. I reached out to TeePublic and requested replacements; I did not expect any luck. To my surprise, TeePublic sent me a note and said they are replacing the shirts! I was shocked. This has to be one of the best examples of customer service I have ever experienced! I highly recommend TeePublic for anyone looking to purchase some high quality tee shirts with very neat and creative designs and unsurpassed customer service.

Date of experience: November 3, 2021
GB
1 review
0 helpful votes
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Excellent company
November 4, 2021

TeePublic go above and beyond the call of duty in customer satisfaction. Can't fault them and am happy to recommend them.

Date of experience: November 2, 2021

From the business

TeePublic is the world's largest marketplace for independent creators to sell their work on the highest-quality merchandise.


teepublic.com
Founded in 2013
New York, NY, United States
+476
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