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TeePublic has a rating of 3.4 stars from 2,325 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with TeePublic most frequently mention customer service, wrong size and new shirt. TeePublic ranks 8th among T Shirts sites.
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I buy a lot of t-shirts from TeePublic. They're super comfortable, well made, in great colors, and designs I can't find anywhere else.
I bought a shirt a month ago in size large. It was a bit too roomy, so I decided to buy a bunch more, only in medium this time. When they arrived and I tried them on, they were just a little too small, so I contacted TP customer service to ask if I could exchange the ones I bought for a size up. They shipped me a new order of large shirts and told me I could keep the ones I bought! That's amazing! This is why I'm a repeat customer: great shirts, great service!
I wish all customer service experiences were this awesome! You guys made it so easy to get a replacement item, when I was unhappy with what I received in the mail. You were quick to get back to me, super kind and helpful. This is how businesses should be run! So refreshing to see this. Thank you!
When I originally tried to order a shirt using my daughters address to ship to, my credit card rejected it. When I put my home address in it, it went through with no problem. However, I forgot to change the color and received the t-shirt in another color then what I wanted. After contacting them how to exchange the t-shirt they told me they would correct my error and send me the corrected color t-shirt. Then to my surprise, they told me to keep the original shirt. Even though the error was mine and not theirs, I was surprised at this. This is a most friendly customer service company. Best customer service ever.
I ordered 2 T-shirts for my grandson. This is the first time I ordered from TeePublic. I messed up on the size for one of them. One email and the problem was rectified! The understanding and excellent customer service of the agent (Adelina) exceeded my hopes and expectations.
Thanks so much for helping my out with my screw up!
Not is my collection only cool - I have given so many as gifts.
Customer service is 10/10.
PS: Go for the "heather blends" Soft!
First off, super cute designs! I purchased a shirt for myself and four for my boyfriend. When I washed my shirt I did notice some peeling of the design, but I reached out to customer service and within a few days I had all new shirts on the way! I will definitely order from here again (:
Trust this company to go above and beyond with their quality and customer service! I for one will be a rerun customer! See for yourself. Lauren Ivascu
I ordered my daughter a sweatshirt for her birthday & the shipping was lighting speed! The only downside was it was the wrong color :( I contacted Tee Public and they immediately fixed the issue with a new correct order and even told me to keep the old one. It did take a little longer to ship the 2nd order but I'm just happy my daughter was happy when she received it:)
Great Customer Service.
Had an issue with the print on a shirt. Not only did the fine purveyors ship me a new one immediately, they were super cool about it. I'm not a big buyer of clothes online because I am worried about defects but this experience has made a believer out of me.
I had ordered a hoodie from TeePublic and unfortunately, my post office delivered it to the wrong person and thus did not receive it. I sent an email to customer service asking if there anyway to resolve this. I managed to get a quick reply in less than twenty four hours saying they will happily send out a new hoodie at no charge and made sure all my info was correct before shipping and that my other order had arrived all right. I was extremely pleased with how quick, thorough and understanding their customer service was.
They could have just left it there but they sent an update email about the status of my order. This was also very much appreciated. So far I had three people contact me about all this and they have been nothing but nice and considerate.
Out of all the customer service I have dealt with for online shops, I definitely have to say TeePublic has been the best. They have a great team that are passionate about helping people out and setting things right!
Great selection and fantastic service! The shirt I ordered was the exact design and color. Sizing, you might want to go 1 size up
The first time my order was delivered, it was in the wrong size. I informed customer service via email and they immediately sent one in the right size. Somehow, that one got lost in the mail and never arrived. I contacted them again, and they sent a second replacement which arrived AGAIN in the wrong size. I kept expecting them to just stop responding to me but they were so kind. They apologized and sent a third and final replacement. FINALLY, I got the hoodie I paid for. And TeePublic never asked for the previous items back. They insisted I keep them and so my friends got early Christmas gifts. That kind of customer service is almost unheard of. No one ever failed to respond to me and they tried and tried to fix their mistake until they did. Im so happy with my hoodie and the service I got from TeePublic. Keep it up!
Purchased a "One Piece" hoodie for my son and he loves it. Size was perfect and it's soooo soft. Will absolutely order again. Thanks!
I purchased two items from the website, one article of clothing and a coffee mug. The images of the items was even clearer and better than the on line photo! Unfortunately, i purchased the incorrect size, they were very accommodating! Offered to send me a new size and did not want the unwanted item returned, I am paying it forward and making an additional donation this week at church.
I ordered two hoodies from TeePublic and when they arrived I realized they were smaller than I though they'd be. I went through the very easy email process to alert them of the issue and inquire about a return. They promptly resolved the issue (that wasn't really their fault in the first place) and told me I could keep the two they sent, no need to return. I was amazed. Truly an example of what customer service is supposed to be.
We bought a special hoodie for my father-in-law's 90th birthday. When it came, My immediate reaction was WOW he is going to love this present! Great quality material (soft) and the print was perfect. However, quickly realized it was way too big for him. I contacted customer service who immediately helped me resolve the issue. I would buy from here again and recommend to friends. Trustworthy worthy
TeePublic has been my vendor of choice over half a dozen online shops that I have tried for my personal designs. If you have just started using them you know how easy and efficient their interface is and the great selections of SWAG they offer. However, you should also know that of the very few post-production problems I have encountered (>1%), they have supported me with perfect resolutions, making the task of meeting my customers expectations, and ultimately mine, by 100%.
I bought this item for my grandson. He loved it but it was too small. Teepublic were wonderful and sent a new one out with no fuss! Brilliant service. Thank you.
I have purchased tee shirts from TeePublic several times, all have been shipped promptly, were of good quality, and communication was excellent.
I recently received two shirts I had ordered. One shirt was too small because I miscalculated my recent weight loss to a smaller size (but my shoulders are the same size, duh) The other shirt I ordered was one size even smaller - I made a mistake I believe because I was ill when I placed the order. I was disappointed when the tee shirts didn't fit although it was my fault. I reached out to TeePublic and requested replacements; I did not expect any luck. To my surprise, TeePublic sent me a note and said they are replacing the shirts! I was shocked. This has to be one of the best examples of customer service I have ever experienced! I highly recommend TeePublic for anyone looking to purchase some high quality tee shirts with very neat and creative designs and unsurpassed customer service.
TeePublic go above and beyond the call of duty in customer satisfaction. Can't fault them and am happy to recommend them.
Answer: I, fortunately, did not have poor customer service. When I reached out to them for an exchange, I heard back in less than 24 hours and they generously offered for me to keep the original shirt (to give it away) and sent me the new one!
Answer: That wasn't my experience. It took 11 days to even ship out of the store.
Answer: They dont do returns, they dont do anything. I was sent the wrong order size too. It says 2xl i needed a 3xl but a 2x is the size of the XL i have. Its a joke.
Answer: Contact them thru home page. I had an issue and they were very helpful and made it right!
Answer: I know it's too late now, but maybe this will help someone in the future. This info can be found under their FAQs section on their website: Where do your products ship from? Our apparel products will ship out of either Florida, Iowa, or Nevada. Stickers also ship from Iowa. Wall art ships from Wisconsin, while hard goods such as cases, notebooks and mugs will ship from Georgia.
Answer: Looks like they are trying to hide from all the trouble their poor business practices have made. Their Shirtmoney.com site (where they run their affiliate program has this phone number: 941-451-9441 Considering the FB page linked as the only other contact option comes up 404 not found, I suspect the number probably won't be good, either. Some of their domains obviously haven't been paid and are parked on a web host page right now. Their FB page for BlueBox is still up, though. You could also try there, but I don't know how responsive they are. https://www.facebook.com/BlueBoxtees I was in their affiliate program and trying to get a hold of someone when my payment was due and didn't get sent was about like pulling teeth. It's ridiculous to expect people to friend you on FB just to have contact for business purposes. Reputable business have, you know, professional email accounts and things like that for customer service.
TeePublic is the world's largest marketplace for independent creators to sell their work on the highest-quality merchandise.

