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TeePublic Reviews Summary
TeePublic has a rating of 3.4 stars from 2,325 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with TeePublic most frequently mention customer service, wrong size and new shirt. TeePublic ranks 8th among T Shirts sites.
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Love these T's and hoodies, so super comfie, soft and look cool. So good as I'm currently working half of the time at home and half of the time in the office as an essential worker in New Zealand. The customer service team have been great with keeping me informed of the progress of my latest order which has been much appreciated! :)
Vorrei e desidererei, avere un autografo sulla maglia di charlotte, ho guardato non molto, ma adoro il suo sound, è una professionista bravissima, per i miei gusti e ovviamente anche molto carina, ma complimenti, bravissima
Hi, TeePublic like many good independent companies/shops go that extra mile for you because they care, even if things don't sometimes go to plan the back up and helpful experience is there, you can't get friendly service like this in the BIG stores. Regards - Trevor.
Borderline criminal the quality that this company is putting out. I swear a scanned heat pressed decal at home would produce a better product- after reading the reviews, at least I don't feel so bad in that everyone gets the same result- absolute garbage product delivered months after you order. Wish I would have read these reviews before hand. Someone should shut these a**holes down cause it sounds like they are burning everybody.
Hi Doug,
This is Samuel from TeePublic. I'm so sorry to hear you weren't satisfied with your order. We'd like to investigate further, and I can assure you, we'll do everything to make it right. If you get a chance, please email [email protected] with additional information and we'll see to it.
Thanks so much.
Every experience I've had with company has been good! I set up my item to ship in a few days and added 20 to the shipping price. Unfortunately, with the way the world is right now, my items couldn't be shipped that fast. So I contacted customer service. They refunded the 20 dollars and sent me some kind words and explained the situation. Every email I get from them is very warm and nice! This is a really great company, that allows artists to showcase their work. If you have any questions or problems with your order, it will be answered and fixed. Very very satisfied! Best customer service I've had in a very long time.
Hi Michael,
Samuel here, from TeePublic!
I'm delighted to hear you've had such a great experience, and thanks so much for taking the time to share your review.
Cheers,
Samuel
I had never dealt with this company and their customer service has exceeded my expectations. The t-shirt I ordered for my daughter was too small and not the colour I was expecting, so I requested a larger size in a different colour. They immediately responded to confirm that they'd sent a replacement and that I could donate/re-gift the one I had to save me having to go to a post office. In the current climate, this was so much appreciated. What exceptional customer service!
Hi Michelle,
Thank you so much for taking the time to share your feedback! We're delighted to have been able to help, and I hope your daughter loves her new shirt!
Samuel
TeePublic
Hi Angel,
I went ahead and processed your exchange, your new tee should reach you soon. As a courtesy, there's no need to send the original backwe encourage you to keep, donate, or reuse it!
If there's anything else I can help you with please let me know.
Best,
Stephen
TeePublic Customer Service
This was how they responded to a a question and help in response to a change in shirt size and styles. My co workers love these Tee's too THANK YOU TEEPUBLIC.
I was told once I ordered my merch that they would refund me for a 30% off coupon. I ordered and tried to get to customer service several times and was completely ignored. Once they charged my account they could care less. I spend $70 BTW and felt good about supporting artist. I guess I'll just order from Amazon from now on. I'm afrait the order I receive in a million days for someones birthday is going to be garbage too.
Hi Michelle,
I'm sorry to hear about this issue and I'd like to investigate further. Do you mind emailing [email protected] with additional information? We'll get back to you as soon as possible and we'll do everything we can to make it right.
Samuel
TeePublic
Recently purchased a custom long sleeve tee. Great design & high quality. Unfortunately, the size ran small & I immediately emailed their site. They got back to me right away. Not only did they order me another size with free shipping & no charge, they told me to keep the first one I received & to give it to someone else. That is what I call great customer service! Thank you!
Got our shirts and loved them both. Excellent quality service. Delivered on time. Would definitely use again.
I ordered a size small Tee Shirt for my grandson, who is graduating from high school this year. When it arrived, I realized it was too small. So I requested an exchange for a size medium. I was delighted to receive an email confirming that the size medium was on its way to me. I was even more delighted and impressed to read that I could keep the size small and donate it to someone else. So no cost for the exchange and no cost to return the original item. I can't say enough about TeePublic's customer service.
I ordered a TS awareness shirt for my granddaughter to wear for Tourette's Awarness month in honor of her father who has TS. I get the shirt in the mail today and am excited to see it. I open it up and to my suprise it looks awful! For one you can't see the lettering except the words Tourette Syndrome and the ribbon... WHICH ARE IN BABY BLUE! I just spent close to $100.00 on another order the day after this one was placed. I hope they look better then this waste. 100% not happy.
Hi Margaret! My name is Fran and I'm a TeePublic CS Rep. I'm so sorry to see the shirt you received. We definitely want to make this right for you. Please contact us via our contact page, https://www.teepublic.com/contact, with this picture and one of our agents will be eager to help. You can also include my name in the message and I will be sure to respond to it as soon as possible.
Cheers,
Fran
This shirt is so cute but the size (medium) was a bit small so I asked if I could exchange & Natalie responded within 24 hours saying she sent the new size I needed & not to worry about sending the other one back!! Extremely convenient & great customer service!
My husband wanted to put a smile on my face! Ima vintage tee kinda gal! My bday was in March! Bummed I tell you! Vegas trip canceled, master chef cruise canceled! Then my shirt came! It made me realize memories come in many ways! YES IM A SPOILED WIFE
I order shirts from here for self expression! My twin boys are getting a graduated 7th grade quarantine shirt! So excited!
Wonderful customer service. Ordered a few shirts for gifts and needed to exchange sizes. Customer services was friendly and helpful and resolved issue quickly!
The quality is not good. I ordered a small and they sent a large and they keep emailing me asking for more photos and more photos and measurements etc... there are enough tshirt companies out there - try another company and see if you can't get a better quality product and service.
Hi Lois! My name is Fran and I'm a TeePublic CS Rep. And I'd love to help you. I'm so sorry to hear about your experience. We definitely want to make this right for you and I can assure you that we will. In your response email to us, you can include my name in the message and I will be sure to respond to it as soon as possible.
Cheers,
Fran
They deleted my whole account with 0 warnings, I only post original content. These people treat their sellers like garbage, after I found out about my account being removed I did some Googling and found out it happens tons of people. Stay away, stick to some other t-shirt / merch company.
Hi Sasha! My name is Fran and I'm a TeePublic CS Rep. I'd love to help you get in touch with the correct people to understand what happened here. Please contact us via our contact page, https://www.teepublic.com/contact. We always want to support independent artists and we will be happy to explain/fix any issues.
Cheers,
Fran
I ordered a bunch of stickers on April 16th got a shipping confirmation and the last update was "staged for delivery" on the 18th. It is now the 30th and not a SINGLE update. It says shipped with UPS but the tracking number is not even a UPS tracking number. The link takes you to "trackmymail.biz" LMAO. This company is a joke. I demanded a full refund through email, if i dont get my money back im filing a police report and i promise legal action will be taken against this disaster of a company. STAY AWAY FROM THIS WEBSITE EVERYONE
Hi Pat,
Samuel here, from TeePublic.
I'm so sorry to hear your stickers didn't arrive. If you get a chance, please get in touch via https://www.teepublic.com/contact - we'll be sure to get to the bottom of it and we'll do everything we can to make it right.
Best wishes,
Sam
I use two of their shift for a wrap on my prosthetic foot. Worked great, no issues with going in pool, lakes or ocean, water slides, no fading at all. Well do business with again
Hi Greg! My name is Fran and I'm a TeePublic CS Rep. I'm so happy to hear our shirts have worked out great for you. Thank you for shopping with us and supporting independent artists!
I purchased 3 t shirts and they where exactly what I wanted, I'm definitely gonna purchase more items from TeePublic.com
Hi Lulu,
Thanks so much for taking the time to share your feedback. I'm delighted your shirts turned out so great :)
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TeePublic is the world's largest marketplace for independent creators to sell their work on the highest-quality merchandise.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Trevor,
This is Fran from TeePublic. We are very happy to hear you had such a good experience with us! Please let us know what we can do to make your experience a 5-star experience. :) Thank you so much for shopping with us and supporting independent artists!
Cheers!