TeePublicReviews 2,325

The wrong size t-shirt was sent, After several email exchanges, they finally agreed that they sent the wrong size, After 4 weeks no replacement, No longer responding to email or phone calls, We are now disputing the charges with our credit card company and are filing negative reports with the BBB and have contacted the consumer protection agency of the Attorney General's office

I reached out to customer service over email on a Saturday, and they responded to my request and changed my order by the following Monday. I had accidentally ordered two of the same shirt in my order. They refunded the money for the shirt, and resubmitted my order, no problema. The people I emailed with were very friendly and helpful.
Plus, you gotta love the fact that this site sells designs from so many different independent artists. The shirts I ordered online arrived looking exactly like the designs I chose, the sizing was perfect, and the fabric is so comfortable and soft. The shirt designs are so cool. I try to tell a many people about this site as I can, especially when they compliment my shirt.

I made a purchase during this difficult time because I loved the designs and also because I wanted to help. I was presently pleased with the service I received and the items I purchased. Even though it took a bit longer to receive my items, I knew going in that my order was going to take longer; however, when it went beyond the time I expected, I contacted customer service via email and immediately received a response with an clear explanation on what was happening with my order. I was very pleased with how quickly I received a response and with the clear explanation and timeframe for receiving my order. I will definitely being ordering again.

I originally left a one star poor review because I had tried to contact customer service and felt they were non-responsive. However, they did finally contact me, asked me to send them some pictures of the problem, and then did follow up and issued a full refund without me having to incur any shipping charges to send back the phone cover that I had a problem with. They handled this in a very excellent way and I am now very happy with their customer service. Thank you Stephen at TeePublic for your help and resolution to this. One recommendation, revise your website to indicate that it can take up to one week to hear back from customer service and not 48 hours.

Their marketing is killer, and whoever runs their website is doing a great job. The CCP virus is the excuse they needed. I understand fully that things take time, and have been cool for quite a while. I ordered on April 25,2020 and they've been printing my shirts for almost a month now. Maybe that's why everyone else's order is delayed. Hopefully they can get it together, cause when you email them, you get the generic BS answers that evade your questions. For instance "... most orders are shipping within about 5 business days later than usual, though on very rare occasions it may take a few weeks." Only problem is they don't tell you how long "usual" is. Is it 5 days to a few weeks later than one month? One year? Should I expect them this year or should I consider it an investment into TeePublic as part of their next stimulus check? I feel bad for the artists who make these great designs, then giving it to these turkeys to just ruin people's opinions of the printing company who is supposed to be "supporting artists" with their shady business practices. Try to get it together instead of constantly putting out fires. There's a lot of people who love the designs and enjoy supporting artists.

I understand the delay with coronavirus stuff going on, but when I finally received my package, there were numerous issues: the shirts were shoved very tightly and halfhazardly into a plastic envelope and as soon as I opened it I was hit with a very strong chemical smell. Upon looking closer, one of the shirts is entirely blank with sticker residue in multiple places and another's print is barely visible and the print itself is blurry. The other 2 shirts seem okay other than the smell, but I'm a little nervous to see how they hold up in the wash, based on other reviews.

My TeePublic shirt arrived, and unfortunately, the sizing wasn't right. I wrote them and asked for a new increase in size. And I also noticed that they were now having a sale, that wasn't happening when I ordered.

They not only immediately sent me a new shirt in the right size, they also said just to keep (donate) the one that didn't fit, and then gave me the credit back to my credit card for the difference in the sale price!

This is all-around amazing customer service! Sure, mistakes happen. The great companies are the ones that handle it all well with no issues at all to us, the customers. I will gladly use them again, and I recommend them to anyone, since they have the right attitude to take care of you just right!

A+ all the way!