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This service is a complete scam. We wasted so much time trying to get current information that just wouldnt download. Dont waste your time, money, energy or effort on this. This was by far the most frustrating program we bought and got barely any information that we needed.
I initially had trouble during my free trial and was able to get support on the phone right away. The problem was I needed to keep my son signed into iCloud. After convincing him, I was able to look at his texts. It was awesome. And then it wasn't.
After a few days went by I could no longer get his texts, even the old ones that I already read. The data update button disappeared. I could locate him though, which wasn't that awesome since he is upstairs in his room.
Not wanting to waste my time with customer support, I remembered what fast service I received when I called before. I begrudgingly got my phone hoping for the same. No such luck this time. I listened to some jazzy tune featuring the Xylophone over and over again while on hold for quite awhile. Bored, I happened upon this review site and read that I was not alone in my frustration.
Save your monthly $15.
Teen safe was such a disappointment. It didn't have all the texts there and some deleted texts were listed as "Dec 31,1964". And then several texts were missing when I KNEW there were texts there. Almost every conversation was completely out of order so it made it difficult to decipher. And then one day I went to log in and it said "no texts" and the button to "download latest data" was gone. All in all I think it's a great idea to be able to monitor my kids texts, but teen safe has a LOT of work to do to improve the glitches. And until they do, I'll be keeping my $15 a month.
I used Teen Safe on my kids' iPhones. It works by backing up the phone to iCloud and restoring it to TeenSafe's web site so you can view it via their portal. It doesn't update data automatically and is only as current as the most recent backup.
The advertised GPS functionality is something I was never able to get working. It doesn't show location history nor was I able to reliably look at their current location. I am able to track their location through other means. (Find My Friends on Apple iPhone does this outside of TeenSafe.)
It does not show you any photo or video content. If you're hoping to ensure your child is not engaging in sexting, etc, this product is useless.
It doesn't monitor SnapChat. It does monitor Kik but the messages are not threaded and photos are not shown. Text messages are not organized into conversations.
Instagram is no longer supported.
Facebook monitoring is done by linking the account to into the TeenSafe dashboard. Frankly, since you need all of the passwords for each of these accounts anyway, you'd be better off simply logging into the various accounts as them to see what they're up to.
The bottom line: This product is more or less useless and delivers far less than is promised by the company.
Do Not get this app. I have had it for a few months and every time I sit down to use it, it takes so long to figure out how it works. I just quit. Tonight when I tried it just kept kicking me off. I mean I couldn't even get in to my account. I just canceled and wasted $45. For the last three months.
Sincere thanks to TeenSafe guys for letting us have a free trial. This app is so complicated, took me days to get an idea. I installed FamilyTime parallel to Teensafe just to have a better idea which one is better (since both have free trials) familytime guys have keept it safe. I liked how they play it all safe. No spying and stuff. Also FT is only for sonme bucks and TS is for 14 bucks. That's quite a lot of money i will pay for an app that works sometimes and force-closes all the time. I think FamilyTime can give other parental apps a good completion pretty soon. New app but very neat
They offer a one week free trial and guarantee you won't be charged if you cancel your subscription before your one week is up. Unfortunately, there is no way to cancel! The website seriously has no information on how to cancel and if you call the company you will be put on hold FOREVER! I tried numerous times and was on hold for over 20 minutes before I gave up! No operator ever answered my call no matter which "option" I clicked on for service.
I work with several parents who use this website to monitor their children's smart phone behavior. They love the functionality and all report it provides exactly what they promise. Sounds like a solid monthly investment for parents concerned about their children's online/cellular activities.
Fantastic tool for managing teenage use of cell phones and social media. I was super impressed with the system and the different features. Although my son is not yet a teenager, I'm glad to know there are tool that will help when the time comes and he is entrusted with so much power in the form of a smart phone. Phenomenal tool, highly recommend it.
