TeenSafe

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2.6
Reviews 131
5 Stars
22%
4 Stars
3%
3 Stars
2%
2 Stars
11%
1 Star
63%

California
1 review
20 helpful votes
Follow Rosie M.
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AND THEY CONTINUE TO DEBIT MY ACCOUNT AFTER I CANCELLED THIS SERVICE ONE WEEK AFTER I JOINED AND I CANNOT GET THEM TO STOP DEBITING MY BANK ACCOUNT STAY AWAY FROM THIS SERVICE IT IS FRAUDULENT

Date of experience: March 9, 2016
Arizona
1 review
25 helpful votes
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Useless junk and poor customer service
February 22, 2016

I tried the app under the Free for 7 days to see if if was something I would find helpful to keep an eye on my 4 kids and their cyber communication. The trial shows two texts per conversation so I upgraded to the full account a few days after getting the app only to find that in some cases two texts was all you were going to get. The deleted texts is a joke. They make no logical sense. The full account was useless and a complete waste of money. I requested a refund because I feel they didn't provide what they advertised and all I got was a string of replies saying their contract says no refunds so too bad. They also cancelled my account and gave me instructions on what to do if I wanted to reopen it and use the rest of the month I paid for. So they cancelled the account that I paid for and made me do additional work to reactivate it but would give a refund. This app is a joke and worthless. They trick you into upgrading to "see" more but it's just as useless. Stay away, it may only be $15 but you can spend that better on a few starbucks coffees! Save your money and pass on this one.

Date of experience: February 22, 2016
New Jersey
1 review
17 helpful votes
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2016 App Black List
February 10, 2016

My child downloaded the KIK app which I know is monitored by Teensafe, but I did not agree with that. I started doing some research on this app and found even more information than what I was looking for. Teensafe came out with this Apps list which we need to keep an eye on in case our children do not manage it well. I signed up for Teensafe a month ago and have a lot of expectations that this will be the tool that will help me in checking up on my kids. So far so good. I encourage all parents to read http://www.teensafe.com/blog/new-year-new-apps-block-teensafe-2016-app-blacklist/

Date of experience: February 10, 2016
Washington
1 review
5 helpful votes
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Protecting your children
February 8, 2016

This week I read about the tragic event about Nicole Lovell, the teenage girl who lost her life and was a victim of this cyberworld we live in. She exposed herself on different social media channels and was prey for those coldhearted individuals who have no respect for human life. I want to share with all parents this article about this horror story so you keep it in the back of your head that the only one who can protect your children is you http://www.nbcwashington.com/news/tech/What-Parents-Need-to-Know-About-New-Smartphone-Apps-*******.html.

Teensafe came out with the 2016 App Blacklist and recommend you check it out http://www.teensafe.com/blog/new-year-new-apps-block-teensafe-2016-app-blacklist/

Date of experience: February 8, 2016
Ohio
1 review
32 helpful votes
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Scam! Stay away!
February 2, 2016

Teen safe does not deliver what they advertise! With this service you cannot see deleted texts and not even most of regular texts. When I called to see if there was something I was doing wrong they were very rude and said that they don't advertise that you can see "ALL" texts. This company is very misleading! Do not use this service!

Date of experience: February 2, 2016
Illinois
2 reviews
33 helpful votes
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It is useless really
January 27, 2016

Basically anything your kid just wants to delete you cant see. If they use any browser other than the default browser for web activity you don't see it. Google does not work with this service which is what most people search on. Again... kids can simply delete any web activity they want and it wont show up on this report. While there are technical ways around most products... getting around this product is a joke for anyone. My kid isn't even trying to get around this product and the web activity still wont come thru as he uses Google. Not worth $14.95 a month. Frankly not worth working with even if it were free.

Date of experience: January 27, 2016
Kansas
1 review
6 helpful votes
Follow Lori R.
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We started noticing that our daughter was starting to behave strange when she started in her new highschool. The fact that she was going into a new school, new friends, new everything was enough for us to think her behavior was a little strange. But I started worrying when her grades started to go down and this was not typical in her. I started checking on different ways to check on her phone and see if there was something going on with a boy or something else, but it was almost impossible to check her phone without her knowing. I did a little bit of research and found Teensafe and signed up. To our surprise, our daughter was being bullied by kids from school and I found chat conversations with another friend of hers from her old school saying that she felt depressed, low selfsteem, ugly and all this kind of things that you would never want to hear your kid say. We approached the situation fast, did tell her what we were doing and talked to the school. We are doing everything possible to make sure our daughter comes out of this dark situation and shines again. Using Teensafe as a tool to help me get my daughter back on track is one of the best decisions I have ever made.

Date of experience: January 20, 2016
Alabama
2 reviews
21 helpful votes
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Junk
January 11, 2016

Does not locate your child. Only sgows the general area like what cell tower it pinged from last. If you have more than obe child it will only show one of their locations. Not both. I only see what my son textx not what people text him or responses. Can see his apos but cant do anything with them. Many issues with this site since the upgrade. Was happier before the upgrade. Im thinking about web watcher instead because you can see more like pictures sent in text messaging and emails. This site doesnt do either. There are many ways to get around this site that you cant see anything. If its on the phone you should see it period

Date of experience: January 11, 2016
Canada
1 review
1 helpful vote
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Knowing where your kids are at
January 11, 2016

I have been having issues with my son as he is leaving the house on school days to meet with other friends (which I am not very fond of), and not doing his homework. He used to tell me that he was home while I was working, but I did not truly believe him. I decided to sign up for Teensafe so I could keep track and know his location when I am not around. By using this system I know now where my son is at all times. At first I had to ground him for lying. I told him other people were telling me he was not home (neighbors and friends), so he would not know I was using this App. It is a tough situation to handle, but at least Teensafe is a tool that can help me keep track of his whereabouts.

Date of experience: January 11, 2016
1 review
4 helpful votes
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Excellent App
December 28, 2015

When looking back at the old days I wonder how my parents used to track me down or know what I was doing when all I used was my diary. Now that I am a parent and know that my daughter is exposed to so many things out there on the web, I really need to make sure she is hanging out with the right people and not doing crazy things. One of the features of Teensafe is allowing us to monitor some apps like KIK and Instagram which are very popular and my daughter uses. This is one of the reasons I decided to purchase the app and do not regret it for a second. I feel that I am taking a responsible and proactive attitude raising my child by making sure she is safe.

Date of experience: December 28, 2015
Mississippi
1 review
11 helpful votes
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Never really worked
December 18, 2015

I did all the steps and it never updated info... it's a scam

Date of experience: December 18, 2015
Colombia
1 review
2 helpful votes
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Safe App
December 14, 2015

For many of us parents who work (sometimes even night shifts like I do), it is such a relief to be able to monitor your children when you are unable to be around at all times. One of my daughter's friend had some pictures floating around on the web which I thought were inappropriate and would not like to see my daughter having pictures like that posted on different sites. This is why I think we need to make sure that we keep a close eye on what they do. Teensafe is now monitoring Instagram and this is such a relief since most of those pictures are posted on sites like this. The only thing I think it lacks is the fact that they cannot monitor facebook, but I was told that it is because of facebook's internal policies.

Date of experience: December 14, 2015
Illinois
1 review
1 helpful vote
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Safety for my Children
December 5, 2015

As a parent of two, my main concern is the safety of my children … all the time! But I also don't want them to think that I'm stalking them. So right away, after setting up my Teensafe free trial account, I talked to both of my children about what the service is and what it can do.

We agreed that I would stay out of their text messages, but that for their own safety I want to be able to track their location. And after using teensafe for over a week now, I have to say it works like a charm! I am able to see both of my teens' smartphone locations at any time, which gives me a lot of peace of mind (especially on days when I can't pick them up from training … or on weekends when they are out with friends).

Date of experience: December 5, 2015
Kentucky
1 review
2 helpful votes
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Teen Safe
December 3, 2015

I life Teen Safe overall. I have a teen with bipolar disorder so it is important for me to monitor what she is up to from time to time for her own protection just in case she is getting ready to engage in some risky behaviors. The only downside is every now and then you will have a period of an hour or two delay and that could be critical in certain situations. I find that AT&T Family Maps is way more accurate on location but Teen Safe will provide a general location for you. The only real downside is if your child is using a third party texting app like TextNow or another that is not built into the phone, you will NOT see those messages. One very positive policy that Teen Safe has that other Parental "spy" apps do not have is that you cannot see Snapchat photos or pics sent in MMS messages for a reason. Think about it... if another child sent your child a sexting photo, even though you don't want your child doing that, would you want to see it? Of course not! Or would you want another adult seeing a pic if you child sent a sexting photo? It is for the protection of the kids involved who make bad choices and I applaud them for not allowing pics to be seen by adults. Overall I give this app 4 out of 5 stars. I have used it for two of my kids, android and iPhone, and I think it is worth the $14.95 a month.

Date of experience: December 3, 2015
Florida
2 reviews
15 helpful votes
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HORRIBLE SPYWARE
November 7, 2015

No matter how much you want to use this to protect your child all this software is doing is making it easier for the predators to locate your children. All they need is their apple id and password and they have access to all your childs infromation.

Date of experience: November 7, 2015
Texas
1 review
43 helpful votes
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7 day free trial is not true!
November 3, 2015

I set up an account yesterday and logged in successfully. However now I have been charged $14.95 after the 1st say and I can't log back in without giving my credit card information again? The advertisement states you will not be charged until after the 7 day trial is up. And now I have been charged and can't even log back in without giving more money!

Date of experience: November 3, 2015
California
2 reviews
10 helpful votes
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Solid App despite some bad reviews
October 21, 2015

Before I got Teensafe, I called their customer service department and got right through, no problem. Obviously I got it to monitor my teen's social media after discovering she said she was eighteen and she's in fact only sixteen. Also wanted the ability to find her using the phone location feature since we have Indian casinos in the area and I do NOT want her there! And if you pay attention to when your child is driving, you can tell if they are texting and driving - a huge bonus! Thanks Teensafe!

Date of experience: October 21, 2015
Colombia
1 review
9 helpful votes
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Helps me keep my Mental Sanity
October 19, 2015

I have had this tool for about 3 months now and so thankful because it helps me sleep at nights. The fact that I have a way to know who my children interact with and keeping an open line communication about this has helped us a lot as a family. The app is easy to use and would recommend to other parents.

Date of experience: October 19, 2015
Australia
1 review
26 helpful votes
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Don't waist your money
September 14, 2015

I only wanted to use free trial to see how it all works. I had lost my ph, tee safe gave me wrong location in which I ended up going to the persons house. It could of got ugly, but I walked away. It's been four months and every month I have tried to cancel my subscription, but can't sign in. Every moth I get charged $15.38. Unsure what to do

Date of experience: September 14, 2015
Mississippi
1 review
14 helpful votes
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This app is extremely clunky and not user-friendly AT ALL. I had it set up on her phone, and couldn't ever get any of the new information to load. I cancelled my subscription, and then gave it another try recently. All of the location services as well as the Find My iPhone were connected on her phone, and it still won't work. Not worth the money. Don't even bother.

Date of experience: September 5, 2015