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This company is a scam do not buy! You have to buy the product and then it is uninstallable on iPhone. Spent time with apple upper management who said what teensafe was asking for is impossible. Then teensafe won't give a full refund and don't have a phone number to call.
I purchased a yearly subscription for this service. About 10 minutes later, I realized the two factor authentication required to be disabled for this to work correctly was not something I was able to disable from my son's iphone. Apparently that is a common problem and we can't bypass it. So I immediately emailed and requested a refund from the company. I was sent an auto reply. Okay. Later I was sent an email that the customer service center is located in the Phillipines where a natural disaster occurred and there would be longer than usual wait times. Okay. Understood. A week later I hadn't heard... so I emailed for an update on the status of my refund. I was again told there is a longer time to wait due to the natural disaster... okay, but shouldn't someone have figured out how to handle this now that it is taking this long to get back up and running? Now I am nearly a month out. I again emailed for an update-- was told they could offer me a partial refund. I told them that was not acceptable as I had never even used the product so I need a full refund. I was then sent an email telling me to try A, B, C to see if that would fix the authentication issue. I responded and advised customer service that I would not be doing that since the solution was offered a full month since I initially emailed them regarding the issue in the first place. I was then told the only way to resolve this issue was to try the steps because they would not be refunding me. I again emailed them and told them that was unacceptable and I demanded a FULL REFUND. I just received yet another email asking me if a $100 refund would be okay. NO IT ISN'T. I want the full amount as I was never offered any type of solution initially, no one reached out to me at any time- I always had to contact them, and now they want to play some negotiation game with my refund. DO NOT PURCHASE THIS APP. IT IS A SCAM AND THEY WILL RIP YOU OFF. AGAIN, DO NOT PURCHASE THIS PRODUCT. THE COMPANY DOES NOT CARE ABOUT IT'S USERS AND THEY CERTAINLY DO NOT CARE WHEN THINGS GO WRONG- THEY DO NOT CORRECT SITUATIONS IN A TIMELY MANNER.
Working far away from home is very stressful before I started using the best monitoring team. Now from a country away I can view all my kids activities without being near the kids.
Hackers phone cloning. C o m
Teensafe provide active customer representatives before you purchased but after purchased i realized its a scam because the customer representatives never attend to me. Requesting for a refund is just a waste of time you will never gets one.
Teensafe scam me out of my money and fails to grant me access to my target phone. I contact the support team but no assistance was rendered don't buy this run very far away from this. I used Solutionhackedteam Phone Spy app instead and I'm very happy I was given access to my wife's phone with just her phone number without touching the phone
Www. Solutionhackedteam. Com
This program does not work. When I called to cancel I accidentally gave them the wrong email so they set up a second account and charge me twice a month for several month. Then canceled again and they started charging me again as kidbriidge. Total rip off!
Teensafe is not working as claimed all advertised features doesn't work as claimed. Don't waste your money on Teensafe instead use Solutionhackedteam Phone Spy app and have access to your target device with just the phone numbers only without you touching it
Solutionhackedteam phone spy app is the best to use
Www. Solutionhackedteam. Com
I will keep leaving a bad review on Teensafe until I receive my refund I bought this and I realized it's all lies not working as promised. I commend all Teensafe users to use Solutionhackedteam Phone Spy app instead and have access to their target phones with just the phone numbers only
Www. Solutionhackedteam. Com
Teensafe wish I could leave a worse review. This app won't work and you won't be refunded I wasted my time and money on this. Buyers of Teensafe should beware this app won't work instead use the best by contacting Mount who gives you access to your desire target phone with just the phone number only. I used Mount and I'm very happy he gave me access to all activities on my wife's phone without providing the iCloud information just with the phone number.
Email Mount here - *******@gmailcom
Don't use this app cause they successfully collected money from me claiming they will be giving me remote access to all details I read about on their website but they only collected my money and provided me nothing from my husband's phone, this company is completely fraudulent and I won't recommend anybody using them cause they will end up collecting money from you and providing you nothing, Absolutely nothing.
All thanks to positive reviews I saw here about this cyber security firm EDWINCONSULT, immediately I contacted them and explained all details I wanted on my husband's phone, they asked me few questions pertaining my intention towards doing this which I truly answered, surprisingly within an hour I was given access to all I had wanted on his device, I was given remote access to all
Emails
IMessage
WhatsApp conversations
Text messages
Call logs
GPS and location
Facebook password
And I could see all ongoing activities on his device.
This was truly a remarkable service, I was truly overwhelmed about the whole thing because I never had to touch or install anything on his cell, I'll recommend them to anyone in need of effortless and effective spying services, they pay close attention to details and always deliver
Simply Call/text: *******269
WhatsApp: *******045
Email: *******@gmail.com to contact them.
So the app claims to be able to recover deleted text messages... This is from thier support:
"Thank you for contacting KidBridge Customer Support.
If the teens is deleting the messages while away from the home those message will not pick up in a backup. The only messages that will be retrieved will be if they are deleted while in the home under the same WiFi connection as the computer the program is installed on."
I don't know about you, but my kid doesn't wait until he gets home to delete messages. If you cant recover all the messages, don't make the blanket statement that you can. This is on thier website:
"SMS & Deleted Messages
Gain constant access to your child's SMS, iMessages, and deleted messages."
I tried for weeks to get a single connection to get the device's back ( been in IT for almost 20 years), and the process was just horrible to follow, and to work consistently.
Save your time, and money and find another service. Ever since Teensafe became Kidbridge, it went downhill.
Do you have an extra 10+ hours you don't need? Still trying to install this thing and have now given up. Yes, I am trying the migrated version of kidbridge.
Teen Safe has merged into KidBridge. Teen Safe worked pretty well when monitoring my daughter (who is now 19). When I logged in, to monitor my 15 year-old son, the first thing they did was inform him that his phone was being monitored. Very PC company that doesn't want to infringe on your children's rights. Immediately cancelled. Avoid avoid avoid.
I wish I read the reviews first. This worked the first day and it will no longer show newer info. I've e-mailed and called multiple times for them to keep giving instructions that don't work. Now they are saying it's a problem with the 2 factor authentication on the iPhones that they are working on. Apparently they've been "working" on it for a LONG time according to reviews. Looking for something new. This app sucks. Going to request a refund.
My husband and I cannot get teensafe to stop charging him for this spyware that we did not ask for and do not need. We finally put a stop pay through the bank, after their customer service failed to cancel the account. They fought the bank without bothering to simply call us and the charges started up again. We DO NOT HAVE A TEENAGER. IF WE DID, WE HAVE PLENTY OF TOOLS THROUGH OUR CARRIER THAT SURPASS SPYING ON TEXTS. Google provides a location for Android and Apple does the same for iPhone, and my carrier can do the rest if I needed them to. We cant get anything but a runaround from these people and my husband has had to shut down his debit card while he works with the bank to move into a new account. We have been dealing with this for over 2 years.
Sorry for this serious ordeal but we’re fairly certain that you have us confused with another company. Are you contacting (800)245-8598 or emailing [email protected]? Our customer support team routinely cancels accounts without any issues. Also, TeenSafe is exclusively for parents of children under 18 years old. Monitoring any person 18 years or older, or anyone for whom you are not the legal guardian or parent, violates our Terms of Use. Please contact me if your account is with TeenSafe.com [email protected] and we will resolve immediately.
They get your credit card number and when you try to cancel through their website it does not process. When you realize they are charging you and call and try to cancel they cannot find you as a customer. When you dispute with your credit card they then can find you and send lies to your CC company saying they sent emails to confirm before charging. This is a scam company! Do not use!
Very sorry that you’re frustrated. We have millions of parents who have used our services so we are by no means a scam. If you’ve canceled there is no way we can keep charging your credit card. Please send me your email address and will check into this for you. You can email me at [email protected].
I see people saying it's a scam, it doesn't work... but it does work... at least for me it does. It allows me to know where my daughter is physically and at least that gives me some sense of relieve.
Tried to set this up but it could not add/find my teen's phone even though I had the phone, apple ID, and password. I even used ID/password to turn off the two-factor authentication so I know ID/password is correct. I also checked them again on the iCloud app in the phone.
Greetings,
Sorry you are having an issue as it does work on an iPhone 6s. Please contact our customer support team (800)245-8598 or email [email protected] and they can help you. Best, the TeenSafe team
It took me a while to get used to it but after little bit of spending time it does work.
Apple iCloud is really complicated. After figuring out how to does apple password system setup(never used iCloud before) the skies got cleared out.
As for me as a parent it helps me sleep well.
Thanks Anna,
If you have any issues you can call (800)245-8598 or email [email protected].
Best,
The TeenSafe team
This is a great idea but the practice needs a great deal of work. I tried to put this on my kids' phone and during install it worked and posted their text from that day. Then the program just stopped working on the phones. Customer services hours are during working hours and when my kids are in school and have their phones with them. There are not weekend or evening customer services hours to attempt to resolve issues. So, to fix whatever issues was going on with the phones I'd have to take time off work and keep my kids phones home for the day.
I did attempt to uninstall and reinstall the program but the dashboard on the teensafe website wouldn't let me delete the phone and the lag between trying to email customer service and response was frustrating. So, this program is definitely not worth the 15 bucks a month.
Mary,
Understand your frustration. What we do is technologically difficult and therefore installation can be tricky. And you raise an important point about the customer service hours. We are discussing that internally. Thanks for the feedback and again sorry it didn’t work for your family. Best, the TeenSafe team
Amy,
Sorry your experience wasn’t successful. We continue to work on solving the issues affecting our service. What we do is very difficult and most other monitoring apps face similar challenges. Please let us know if you’ve had any issues with your refund. Email [email protected]