Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company displays a mixed reputation, with significant concerns overshadowing positive experiences. While a minority of customers report satisfactory product quality and responsive customer service, the majority express dissatisfaction with the poor quality of items received, inaccurate orders, and unhelpful support. Common complaints include long delivery times, inadequate return policies, and a lack of effective communication from the company. The prevailing sentiment suggests a need for improved product consistency and customer service practices to enhance overall customer satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
This company is a scam! Items were advertised as limited edition, and are not! Items non refundable! Same items on amazon are half price with free shipping.
This company completely misrepresented itself. I wish I had looked at reviews prior to purchase. The poster I paid $38.94 for is not worth more than $3.00 at best. I tried several different ways to contact the company to resolve this without any luck. They have virtually no way to contact anyone. There are several issues with this poster. The print is cut off at the bottom, it is wider than described and it is off-center. Also, it was wrinkled beyond repair due to having been shipped in a tiny box. I finally had to go through PayPal's Resolution center and received a full refund.
Ordered a tee shirt and still no delivery or any date for shipment. Everytime I contact the it's all 'sorry for the inconvenience. Your order is being processed'. No end date. Nk ship date. Now I ask for my money back and to cancel the order. It's too late to cancel they tell me. Word of advice. Don't buy anything from these people. You will regret it.
This is an awesome t-shirt! I love to support the Longhorns and this is perfect! Hope to watch them play and pray they get a vaccine for this horrible virus!
I can't leave ZERO STARS for a review, or I would!
TeeChip has had my order for THREE MONTHS and all I get is the run-around!
Don't buy from any business using the address:
211 N Pennsylvania St. Suite 600
Indianapolis, IN *******
Or uses the phone number:
*******816
There are several clothing printing businesses operating at the address and telephone number. This allows one owner to SCAM more customers this way!
YOU HAVE BEEN WARNED!
I saw a fun face mask for use during COVID-19 advertised on Facebook. I thought it was a real fun mask that looks like a nice, normal mouth until you open it up and see teeth. I thought that it was overpriced at $16 with shipping almost $5 for a product that weighs about an ounce. I decided to buy it anyway because it would be fun to use.
It was supposed to be shipped in about 14-21 days. After many weeks, I finally contacted them and threatened to cancel the order if it didn't ship by the end of that week. They contacted me and promised that it would ship, and they gave me about a $4 credit. Since the price on the item had dropped that amount since I ordered it, they lost nothing by doing that.
The mask did finally arrive, and it looked nothing like what was advertised. Even the picture of the mask on the order confirmation didn't look like the one advertised, but it was still okay.
The mask is a worthless piece of cloth, and the polyester material they used is uncomfortable and hard to breathe through. It's also too small. I am a woman with a normal sized face and it pulls on my ears. The picture of the mouth that lines up right is their picture of the item but ask isn't what was advertised. The other one is what the one I received looks like.
Got a mask with the Grinch on it that was supposed to day,"Ew, people." The text is lined up so poorly you can't even see the world people so it looks like the mask just says, "Ew". It looks really stupid & I know I'll never wear it!
Tee Chip Is A Fraudulent Company. I Ordered One Of Their Daughter Blankets for 45. Dollars I looked At My Accout 2 Days Later And They Took 161. Dollars From My Account. You Cannot Speak To A live Person. I tried To Cancel my Order. And They would Not Let me. Stating It Was Already gone To Printing. Why Would I Buy 3 Blankets. My Bank is Trying To Get My Money Bank. Please Dont Trust A Company That You Cannot Speak To A Live Person.
C D Dupree
They took my money in April. When I eventually received the product, 20 days after it was promised to arrive, it was the wrong product. They promised a replacement in 5 and then in 20 days. I tried to be patient, but after 30 days I reached out and they would only say to be patient, it would ship momentarily. After 45 days, I asked for a refund because it was now more than 2 months after I was originally supposed to get the product. They refused saying again that it would ship within days. At 60 days, I decided enough was enough and initiated a charge back via my card. The card company didn't ask any questions once they heard it was TeeChip, and gave me my money immediately.
I've ordered a few things from tee chip and haven't had any problems. Just ordered again tonight. I've mostly ordered t-shirts but have also ordered face mask.
Great quality and great fit. Arrived as per vendor stated. This is quality material and very happy with my purchase.
Order shirt on 6/2/20, where it indicated I'd get it in 5-15 business days. Tried to cancel order on 6/28, but they said it was too late and had already gone to shipping when the website clearly said it was still in processing and could be cancelled. I finally received the shirt about 2 months later on 7/27 even thought I had to pay for shipping and the quality was horrible. It was as soft as sandpaper. Also looks like I received a small even though it's labeled as a large, so pretty much useless. They also charge you immediately, so you have no recourse with their lousy service. STAY AWAY. COMPLETE RIP OFF. THEY SHOULD BE SHUT DOWN.
I normally do not do reviews but this situation cause for it. 1st. My order took two months to get to me. Which I completely understand because of COVID, I totally get that but two months! 2nd. MY ORDER WAS WRONG! WRONG SIZE AND FADED! How do you make some one wait for two months then send me the wrong crap!
First they charged me for 2 shirts when I ordered 1. I went through the website to change my order and was refused to within 2 minutes of placing my order. Then was told that it would be 20 days before the order will be shipped. Here i am a month and a half and still being told 20 days more. No way to speak with a person and I keep getting the run around from them. Do not under any circumstances give these people your money.
I ordered face mask for me and my mom. I finally got them 5 weeks later. They sat in Grand Prairie, Tx for 2 weeks. They are cheaply made. Not what I was expecting. Very disappointed. Also there customer service isn't good either, can't talk to no one. If you email them they just tell you your order is shipped. Also they use DHL as there shipping service. I thought about ordering more mask but not now. I would never recommend them to anyone.
I've never been so unhappy with a company ever! If I could give them ZERO stars I would!
I ordered 6 tshirts with Black Lives Matters messages almost 8 weeks ago and have yet to receive my shirts. I choose their site for their many options and the fact that I was buying so many shirts that made having variety important. But if I had known it would take most of the summer to get the shirts I would NEVER had given them a penny.
On top of this, I don't believe that there is anyone actually following up on customer service complaints. When I have sent them customer complaints, I get form emails back. And when I send back well written, descriptive emails that tell them specifically what the issue is and ask them for a specific action in return, again I get pre-written, formulaic email that promises results within a certain timeframe but does not deliver. There is no customer service at all. They've simply taken my $155 and not fulfilled my order.
This website allows and promotes the illegal use of copywrited designs. Designs that entrepreneurs, fund raising programs, and hard working artists use to make a living and donate money to legitimate causes are being stolen and sold here. While it is not the website itself who is doing the selling and scamming, they are just as responsible for allowing these sells to go on within their community. As a company, they should be held accountable for all of the illegitimate merchandise they have profited from allowing their users to sell. Until then, DO NOT SUPPORT THIS WEBSITE.
Never received my order, figured it was delayed because of Covid and more of a demand on items. Waited well over a month and when i tried to track my order down Paypal decided it was best that i just received a refund and cancel the order. Glad i was able to get my money back but disappointed i wasnt able to receive the order. I thought the shirts were cute and was looking forward to wear them. As i look at past reviews i see that this is a ongoing issue.
I love this company. I'm surpri6to see ANY negative reviews for Teechip. Granted it does take a while for masks to arrive, but that's par for the course with covid. The customer service is amazing, they generally respond within an hour and any issues I've had have been met with complete satisfaction on my part.
Love this company!
Answer: I found out that I got a quicker response from them when I contacted them through facebook. I am having the same problem since my ship date was dec. 7th, but it is now dec. 15th and I was told that it is still printing. According to the customer service rep. It takes 7-14 days to print which is bs to me since the campaign ended on Nov. 30th and the timeline they gave me doesn't make since. I would definitely contact them on fb though.
Answer: Wish I could. When I tried response to your e mail, it bounced to a site called crystal compass.com. Then displayed site not available. Still haven't received order, and unable to track since site changes numbers and tracking sites constantly. Am still contesting $44.38 w bank, no product received, order promised 10-2-2015
Answer: You should remove the personal information from here... it is public... just saying
Answer: As far as I know, you can't. They don't send any tracking info and are HORRIBLE at communicating. I ordered my sweatshirt around September 20 something and didn't get it until, I believe late October, early November. So I'd say give it a month, month and a half.
Design and sell shirts, mugs, and phone cases online with TeeChip Pro. Upload your artwork and we take care of the rest. No upfront costs. No minimums.

