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DO NOT ORDER FROM TBDRESS!
I ordered a bridesmaid dress according to their size chart. The dress did not fit me and I have tried to exchange the dress. I have gone round and round with someone via email for weeks and hove not gotten anywhere. You cannot speak to anyone because they DO NOT speak English!
I am now being told that because tbdress did not make the mistake, I cannot return it and "I should give the dress to a friend because it is beautiful".
In the return policy on your website, it DOES NOT state that items can only be returned if there was an error by tbdress. It states "If you are returning or exchanging dresses or accessories, please make sure they are in their original condition - unworn, unwashed, unaltered, undamaged, clean, free of lint and hair, and with the intact tags attached." I meet all these requirements and they still will not take the dress back.
I have had to order another dress with custom measurements, so I am now buying 2 dresses for one wedding.
They think that because they are in China they can lie to and cheat their customers! I will NEVER order from this company again and I will make a point to let everyone I know what a horrible company they are!
Please do not order from this site... I read the reviews before ordering but I ignored them and now wish I would have listened!
Ordered 5 items 01. 12. 13, it is now 01. 02. 14 and I have still not got the full order that I paid for! The items I do have arrived separately (a month after ordering) I am now awaiting 2 more items which seem to have 'disappeared'
The first time I messaged I got reply to say my order has been shipped so 'just be patient' they will be delivered within the week... that was 3 weeks ago! I have sent them yet another message and got no reply this time!
It is such a shame because they are cheap and the quality is actually really good, the sizes are on the small size though, I am a UK 8 and I found the medium to be a little tight but wearable
This site should be regulated as I've read quite a few comments where people have not received the goods they have paid for... is this not called fraud?
Dear Kelly W.
I am so sorry about your late delivery, for snow and holiday reason here, many parcels might get delayed for days. I do apologize for this. But one thing if sure, tbdress has been honestly doing business although there are many things for tbdress to improve.
Here if you like, You may contact here tbdress customer service here: by calling +86-29-68532816
VIP line: +86-10-56234566 or Email: Customer Service Dep. [email protected].
On behalf of tbdress, I apologize for not meeting your demand. Hopefully tbdress service team could get your complaint resolved at your satisfaction.
P.S.: you may personally contact me: [email protected]
Kinds and regards
Tbdress service team
Every single time I log in to tbdress I always find something to buy. I shop for clothes online at least twice a month and therefore prefer sites that are always bringing in new stock. This is what I love the most about tbdress. They always have something new in store for you. In addition to this, I always find discounts on items almost every other day. For example, the last time I was shopping for back-to-school clothes for my kids I saved about half of the budget I would have otherwise used on other sites. I made use of their coupons which was then added to the discounts they already had on the items. Unlike other sites that promise discounts and then just knock off a dollar, tbdress really has major discounts that really make a difference. In my opinion, it is a tremendous site that any online shopper should try out.
I like tbdress because of its moderate prices.in here i found some of my most amazing dresses at very cheap prices.so tbdress is just great for me.
This online store has made me on several occasions mainly because of their effecient and timely delivery.my orders normally get to me just in time and am very grateful for that.
Do NOT ever purchase from tbdress.com. When they don't send the goods and you ask for them to credit the amount back to your credit card, they will not. You will NEVER see your money again. BIG RIP OFF site.
Mar 1,2014 update
This is followup to my review in January, in which i stated they never credited me back the funds after never sending me the goods as they said the item was out of stock. After writing on Sitejabber, and exchanging several emails with TB dress, and most importantly telling them I will be reporting them to my credit card company and then they can deal directly with them, they finally credited me back my money. In the email in which they notified me of the credit, they also asked me to write a new review of them and give the a three/four star review, which I will not. I will however, say I finally got a refund... After chasing them for almost two months.
Dear Robin T.
Firstly thnks for shopping with tbdress, which has been honestly doing business for years. And return policy is also valid all the time. Would you please let me know what had happened to you there? This is my mailbox :[email protected] for your news.
Or You may contact here tbdress customer service here: by calling +86-29-68532816
VIP line: +86-10-56234566 or Email: Customer Service Dep. [email protected].
On behalf of tbdress, I apologize for not meeting your demand. Hopefully tbdress service team could get your complaint resolved at your satisfaction.
Kinds and regards
Tbdress service
At tbdress i found very beautyful jewells and at very cheap prices. I have since ordered more than thrice from tbdress.one of my orders got delayed a bit last month but i think it was as a result of the peak season during december i dont know just guessing anyway its a nice store!
I once bought a pair of black high heels from tbdress and i kinda liked their services as in the staff were friendly when i called to enquire about my order i cant say much but i think its worth a try anyway.
DO NOT BUY FROM THIS WEBSITE!
Even one star is too many.
Unless u call them they dont answer any emails and even then its no use.
I ordered a number of items and ALL look differently once i got them.
A shirt that looked tight fitted on the pics is really really wide... the measurements are wrong and one dress that had a close up pictures of it looked like had a fine fabric in real life was super cheap and transparent completely!
Dear diana a.
This is from tbdress service. I am so sad to hear your shopping experience like that. In the past 2 weeks, many customers mails or calls might be little response, cause its biggest holiday. Now everything is fine as usual. Please do not hesitate to contact tbdress sales person by calling +86-29-68532816
VIP line: +86-10-56234566 or Email: Customer Service Dep. [email protected].
On behalf of tbdress, I apologize for not meeting your demand. Hopefully tbdress service team could get your complaint resolved at your satisfaction.
P.S.: this is my service mail :[email protected] for any your help as you like
Kinds and regards
Tbdress service
My sister's wedding was last October. My younger sister and I, both bridesmaids, decided that we would go through TBDress for our dresses since they seemed really pretty and the reviews were good (which are all fake, we realize now). It is impossible to publish a bad review, since they don't publish any negative comments. My sister ordered a strapless number in pale yellow (we were supposed to get the same color) and it turned out to be peach when they sent it. Not only was it two sizes too big for her, it had BLOOD on it. And not just a little drop here and there. There was a trail of blood on it from where the worker had pricked her finger and kept going. Didn't stop. Thats definitely sanitary. It was also ripped, fraying and just far too big. They wouldn't let us return it. No refund. My sister ended up going to a bridal store to get another dress entirely.
My dress, which I ordered two sizes bigger as recommended, came a size small. I didn't gain that much weight, I assure you. I freaked out everyday until the wedding, unsure of whether the zipper was going to close. Luckily it did, but the dress came off as soon as the pictures were done due to suffocation. I ended up attending the reception in jeans. They also made the top, which looked delicate on the site, into a bulletproof vest.
If anything good came out of ordering from TBDress, its that my mind was at ease during the ceremony that if a sniper dare shoot in my direction, the top of my dress would deflect all incoming bullets. Buyer beware. TBDress is not a good idea. Ever. Cheap, unsanitary, poorly made. My dad could've done better.
I ordered a dress with a slit on the side. There was no slit. I sent six pictures and they are still saying they do not see the problem. Also the dress is a foot longer than the measurements indicated. They will give you the hardest time returning a product--still no success. Every single positive comment is a fake, just like their website reviews because there is no option to leave a comment! DO NOT PURCHASE FROM THIS COMPANY UNLESS YOU WANT TO LOSE YOUR MONEY!
DO NOT buy from tbdress.com. Their measurements are not accurate and they WILL NOT exchange an item if you order the wrong size. I ordered a beautiful coat and when tried it on, buttons fell off. On further inspection, the liner on both right and left side is ripped and stitching is loose. Tbdress blamed me for the damage and refused to return. After a few emails, they agreed to return; however, I have to now pay $50 s/h for a coat I paid $50 for.
I would not recommend this site to ANYONE! I ordered two shirts on December 5th of 2013. It is January 24th of 2014 and I have only received one of them. I didnt get the first one till a week after christmas in December and still have not received the other one. Ive tried several times to write the company to find out what is going on and I still have no received a response. Not to menchen, then shirt I ordered is nowhere near what the shirt looked like in the picture. It was suppose to be a very loose fitted shirt, and then one I received was very tight fighting. I feel this site is a total scam and I will never order from them again.
TBDress.com is a shop I love to click everytime I ever need a dress to purchase. They offer coolest fashion trends and their dress are of that much high quality I recommend to my friends and family members to log in their and buy some more whenever needed.
TBDress.com is just like my second home for fashion demand. Their price is always low and their service is always high. So far whoever bought from there I never heard a negative comment against them. Customer care, always positive. Dress quality, always positive. Color never fades away if you buy your dresses from TBDress.com.
When it comes to buy some dresses why not TBDress.com? Once you buy from there you get how amazing their quality and fabrics are! Color never fade away and remain the same always. So far this is one of the best ever shop online I have experienced so far.
TBDress.com gives huge discount too. Before it ends rush out to their site to buy one. Remember, quality matters! This awesome dresses are just worth of that price they offer. Anyone can buy, anyone can try. They are very helpful with customer service or any issue. You just feel like your mind is requesting to buy some more.
Let me begin by saying, I intensely dislike dresses. I will even venture to say I loathe dresses. I like skirts, shorts, jeans and slacks fine, but dresses can sleep with the fishes. There is only one thing I dislike more than dresses themselves and that's shopping for them. Occasionally in my slacks-and-skirts-only existence, I find myself faced with an invitation to a function in which slacks or skirts are not appropriate; enter the Kentucky Derby. TBdress offer me very trendy and cheap dress. I like to wear it everyday because I fell pretty and adorable.
Hello guys
I can describe myself as a fashion lover. I normally visit tbdress to sample some of the latest arrivals and you can be sure i never get disappointed. They have very quality dresses and jewellry that retail at very pocket friendly. I would recommend tbdress to my friends because its my favorite among many others.
I got a very beautyful black leather handbag and a grey jacket for my boyfriend from tbdress.the reason why i may buy from tbdress again and again is because of they have no hidden charges and their goods are averagely cheaper compared to other stores dealing in clothsline. Tbdress also has efficient delivery system.
I bought a certain dress from TBdress where got the style and taste i needed through online shopping at a reasonable price. I was able to pay for these dress through paypal, which is actually a safe way of buying. Thanks alot TBdress.com I Really Love your Customer Service.
I have only bought once from tbdress and therefore i cant say much but i know it is not a bad store as others may try to protray it in this forum.The high heeled shoes that i bought from tbdress three years ago are still in good shape anyway.
Answer: TB dresses are not worth it at all! Beware the pictures are gorgeous but the dresses are not worth it at all. I took a chance and ordered 1 dress to test the quality, omg crap. The dress that I received was more like the slip for under the dress. You can check on Face book there is a site that has all the rejected dresses. I can not believe the company is still up and running! Shame on them for breaking the hearts of young girls buying their prom dresses and brides buying their wedding dresses!
Answer: All i could say is pick your poison. I did and i wasnt impressed or satisfied
Answer: This place is a scam! Shop elsewhere! There is no standardization in sizing, it is all poor quality and returns are a joke. You can return your items and they will NEVER refund your money!
Answer: No! No! No! My items never even shipped after 3 weeks. I kept emailing customer service and no one responded. There's no phone number so you have to email. This sites a rip off!
Answer: My advice is, stay away from TBDRESS. I am still waiting for a refund since almost a year ago. I was sent the wrong size dress.
Answer: There sizes are a joke I ordered a xl and had to give it to my 9 year old grandson. Save your money, buy from someone who is legit.
Answer: They are a ripoff. You will be unhappy and probably lose your money like I did.
Answer: No! I ordered 4 items and they never shipped. I emailed customer service 4 times with no response. I finally had to file a complaint with PayPal to get my money back.
Answer: Do not ruin your wedding memories by allowing the disappointment you will receive from this company to enter. Buy from a reputable company that does not cheat its customers.
Answer: Dont bother there scumbags who want nothing but your money and dont provide any thing in return but dissapolntment.
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Hey dear Sara H.
Firstly thnks for doing business with tbdress which is honestly doing business. We are making modification about return policy while I think I need to confirm your order information. You may contact here tbdress customer service here: by calling +86-29-68532816
VIP line: +86-10-56234566 or Email: Customer Service Dep. [email protected].
On behalf of tbdress, I apologize for not meeting your demand. Hopefully tbdress service team could get your complaint resolved at your satisfaction.
P.S.: you may personally contact me: [email protected]
Kinds and regards
Tbdress service team