Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
TBdress has been reported to offer discounts, coupons, or other compensation in exchange for reviews. This has been shown to lead to biased or misleading reviews.
We monitor reviews for authenticity
I ordered this dress for a very special occasion, so paid expedited shipping. I kept emailing and getting the run around and excuses. I received the dress 1 day before my event. IT WAS A HOT MESS. It fit poorly, had cheap plastic straps to hold up a "strapless" dress. It had no sewn in bra or stiffness to hold up the bust. I was devastated and had to go out in a rush and buy another dress.
They are theives and liars. With $#*!ty customer services and their phone number doesnt even work. Avoid this place at all costs. I lost 100$ because this places sucks butt.
Me encanto cuando lo vi, pero tenia duda de comprarlo pues seria para un dia muy especial mis quince años y me encanto
Five star reviews are people from their company. Cheap and ugly. Expedited shipping is a joke. Wrong color. They won't accept a return. They offer 40% of store credit. They do not disclose that on the site. Do NOT buy from these people. Chinese company posing as American.
I'm so sad I didn't dig deeper into these reviews before ordering a dress for my daughter's wedding. The dress is 2-3 sizes too small (not US sizing, as listed), a different color than pictured, and a different material than pictured. The company has been TERRIBLE to work with in trying to get any kind of resolution. Email messages are in broken English and don't answer my questions. I've requested a return address FOUR TIMES so far and still haven't received itonly an offer of $30 toward alterations of a too-small dress. How does one alter a tiny dress to make it bigger? There's no extra fabric! I am trying to go through PayPal to recover any of my $165 I now fear is lostextra difficult at a time that money needs to be going toward so many wedding expenses.
Absolutely HORRIBLE! I ordered a large sweater for my husband for our vacation. It took longer then expected & when we received the sweater it looks like it was made for a 7yr old child. I asked to exchange it, (was past the 30 days) & they refused to exchange it. Why would that be? They gave me a 20% off my next order? Are you CRAZY? I will NEVER order from this company again & by looking at the reviews neither would anyone else! STAY AWAY!
I'm getting married in two months and bought a wedding dress from these people. The last update from them when trying to track my dress said shipped out October 6th. I never got an email or a date of when my dress will arrive. So I finally got my dress on Monday and I wrote them an email saying how I wanted to exchanged or return it for another dress that I saw from them for the same price. The told me lies saying that my dress has been delivered over 10 days and cannot be returned. When Is a complete lie because I just got this package on Monday October 21st. Now I'm stuck with a dress that I dont want for my wedding and the only thing they told me was that they cant do anything about it and that if I want another dress I have to buy a brand new dress with a little stupid discount they wanted to offer. Thanks TBress for ruining my wedding day. You guy ruin my special day! Be aware of this website. They are a scam!
This company doesn't stand by the product and quality they sell! Its a scam! The dress smells horrific (has nothing to do with shipping because I received another dress that didn't smell), quality of material is terrible, the proportions of the dress are NOT cut to size and it has nothing to do with anything other than a dress that was NOT made properly. Another dress I purchased (same size) fit fine!
I paid over $100 USD for this dress and shame on this company to offering me 30$ USD to keep the garbage they sent me or to return it for a refund of 60$ USD and its going to cost me more than that to ship it back so they can scam someone else! Lets not forget the other option they offered me of 50 % percent off another purchase or reorder another size. What part of you selling very low quality apparel doesn't the company understand. None of this is acceptable
Looks good on site, sizes, fits are definitely from ANOTHER COUNTRY PLEASE DONT WASTE YOUR MONEY... didn't even refund my cancelled order... yes they or the person is very hard up for money.
All these talking about these dresses are fake reviews. It's been over a month and a half and I have not received my wedding dress yet. Please stop posting false reviews because you was paid by the company to do so. All they keep saying is please wait another week. Your package has arrived at your location was today's response. If I had my dress would I still be contacting y'all. You can't talk to nobody it's all through email which is automated. There tracking & shipping company EMS is the same way no live person to talk to. They work together to rip people off.
After months back and foward with tbdres I still have not received my moneyThey claim that they was going to refund me only so much
I paid for expedited shipping. After 2+ weeks I still haven't received my item. Customer service has not been any help. Rude at times
Pas decu rapport qualité prix rien a dire
Je recommande couleur exact taille exact recu en 17 jours tres contente
Don't buy anything from this company. Bad business and terrible customer service. All lies. We ordered on 9/10. As of 10/1 the order is not here and no reason why. Just stupid bad.
I ordered my dress on September 4th and paid for it to come it 10 days. I just got my dress today October 1st and the material looks cheap and it had a whole in it. This place is the worst. They tell you 10 days after every thing. Processing 10 days after that. Preparing 10 days after that. Inspecting 10 days and shipping 10 days after that. So dont pay extra because you still won't get it.
I purchased a jumpsuit September 19,2019 2 weeks ago, today is September 28th, and I paid expedited shipping, which I was suppose to receive within 2 days. I still have not received my item, they have NO contact # just email you, which is definitely signs of fraud company, I have NOT received a tracking #... HORRIBLE HORRIBLE CUSTOMER SERVICE! THIS SITE IS A SCAM! I'M REPORTING THE SITE
You will order things on their website and they will charge your card, but suddenly when it comes time to fill the order it will suddenly be out of stock and you will never receive it or get a refund. I have gotten stuff from them a few years ago and didn't have this problem, but now they are total frauds.
This company takes your money and doesn't give you the product then alleges they never received it back when it was never delivered to my address. They do not help and worst customer service. Honestly go else where and save yourself the headache and worst experience ever. Not worth it will never shop here again.
The dress is extremely UGLY! Nothing like it was on the picture. The material is really bad. Could never wear the dress because of how ugly it is.
I bought an item for my wedding and received nothing. No email confirmation or tracking number. They sure did take my money. I've tried to contact them and am getting no response.
Answer: TB dresses are not worth it at all! Beware the pictures are gorgeous but the dresses are not worth it at all. I took a chance and ordered 1 dress to test the quality, omg crap. The dress that I received was more like the slip for under the dress. You can check on Face book there is a site that has all the rejected dresses. I can not believe the company is still up and running! Shame on them for breaking the hearts of young girls buying their prom dresses and brides buying their wedding dresses!
Answer: All i could say is pick your poison. I did and i wasnt impressed or satisfied
Answer: This place is a scam! Shop elsewhere! There is no standardization in sizing, it is all poor quality and returns are a joke. You can return your items and they will NEVER refund your money!
Answer: No! No! No! My items never even shipped after 3 weeks. I kept emailing customer service and no one responded. There's no phone number so you have to email. This sites a rip off!
Answer: My advice is, stay away from TBDRESS. I am still waiting for a refund since almost a year ago. I was sent the wrong size dress.
Answer: There sizes are a joke I ordered a xl and had to give it to my 9 year old grandson. Save your money, buy from someone who is legit.
Answer: They are a ripoff. You will be unhappy and probably lose your money like I did.
Answer: No! I ordered 4 items and they never shipped. I emailed customer service 4 times with no response. I finally had to file a complaint with PayPal to get my money back.
Answer: Do not ruin your wedding memories by allowing the disappointment you will receive from this company to enter. Buy from a reputable company that does not cheat its customers.
Answer: Dont bother there scumbags who want nothing but your money and dont provide any thing in return but dissapolntment.
Gain trust and grow your business with customer reviews.
Claim your free account
Gain trust and grow your business with customer reviews.
Claim your free account