TaxActReviews 139

I've been on hold with them today for about 2 hours. That was after spending an hour trying to find out what their phone number was. Live Chat help only becomes available after you start deleting your return! BTW... Live Chat was no help either. The IRS keeps rejecting my return because a 1099 I'm enter has an FEID that doesn't seem to match the FEID that was in the IRS's efile data. I contacted the agency that sent the 1099; they have not had any other complaints and the woman that helped me filed her person taxes with no problem. Now all I want to do is delete my return and use Turbo Tax instead. TaxAct's only solution is for me to file a paper return. If I wanted to file a paper return, I would have done that from the beginning!
Customer Service has disappeared completely. Horrible company!

Do not use tax act to prepare your financial returns. They mislead self employed customers into believing that they have the capability to handle their financial reporting and then after you finish your tax return; tell you that you can't e-file because they don't have the necessary forms to complete the job if you have taken any distributions from a retirement account etc. So imagine, you've taken your time to prepare your return, paid the bill and realize there is nothing you can do with it if you print the return because the necessary tax forms never come in according to their timeline and they just keep saying they will get the forms any day; which never comes! Weeks later; you are struck with an incomplete return that you can not file because even the printed version requires you to have the appropriate retirement form prepared properly by a tax expert; TaxAct denies you a refund and you are left in a lurch to pay another tax preparation company to prepare the return. May I suggest TurboTax; no problems there! I have learned my lesson; I am done with TaxAct!

Have used this site for years like most people. As it was convinient and easy, now they are charging 37.00 to file state taxes, last year none. Also they imported a schedule c which i do not need anymore but cannot find how to get it off, and i cannot file my taxes until i upgrade to freelancer instead of 1040 because of the schedule c i cannot get rid of. Ugg this was great 4 years ago, i now have to wait 45 minuted to get support, and theres is no phone number to be found, you have to search and search. Theres no real great support here at all. And i thought i was getting ahead this year. Now i have to go elsewhere to file taxes today another site another hassle.

I've always done my own taxes and have used Tax Act since it first appeared. It's been fine if you know what you're doing and don't have a complex return. Last year's version had a big price jump, which is understandable since it was still a bargain compared to Turbo Tax.

The 2017 version has already annoyed me, however. First, I discovered that I needed the "Freelancer" version since I have to complete a Schedule C. (They did give me the upgrade for free since I'm a long-time customer.) Next, I found a bug in my state's software. Then, I found the only support is via phone -- with a 40-minute wait time. There's no email support or any other way to report the bug. For this reason I wonder if I'll be using Tax Act next year.

Update 1/29/18: I found an email address for the marketing department right here on Sitejabber and sent an email asking to forward my issue to the tech department. It was indeed forwarded and I received a reply a few days later. Turned out there *is* a way to handle my issue, but it's in the *state* section, which I had to enter via a tab which I've never needed before. So, not a bug. Perhaps if I'd gone through the state interview the software would have addressed the issue. I still feel this should appear in the program's "help" file, but I'm upping my score from 3 stars to 4.

Had used TaxAct successfully for several years until my 2016 filing. Submitted my return and was told by the company that the IRS had accepted my return and the amount I owed would be deducted from my bank account.

When the IRS payment did not show up on my bank statement, I eventually reached an IRS operator who told me my return had not been received. She also mentioned that I was not the first TaxAct user to contact her with this same problem and suggested I petition the IRS for an abatement.

From the start of that first call, it took 4 months to finally get my taxes paid and most of my penalties abated. Part of it was my fault for misinterpreting directions and part of it was the IRS whose instructions were out of date for the 2016 filing.

On the bright side, I now have my own personal IRS tale of woe!

I was trying to print review copies and then final copies of e-filed s corp returns. I kept getting a script error so I called for help. I was told to change a setting in my internet options and told that would take care of it. He then hung up. I finished doing what he said which wiped out my desktop. Folders with hundreds of pictures, worksheets, letters are now gone. I have checked the hard drive to see if they were moved or something but they are gone and I am MAD! Do not use this software!

I just had the worst support experience with TaxAct (actually with any company I have ever worked with).

I was trying to log back into my account and getting an ERROR CODE 022 on the taxact.com login page. I use a password manager so I know my credentials were good. I clicked the helpful chat icon at the bottom of the page to receive support.

I explained my problem. I was tersely told that there was a "connection issue" and that support cannot help me any further. I pressed anyway and asked what I was supposed to do to access my account, flabbergasted.

I was then insulted and told to go to a library!

Great! Thanks TaxAct. Now I have to throw away the couple of hours I spent yesterday on my return. Why? Firstly, because I cannot access my account and their support is worse than not helpful. Secondly, because if they think they are EVER getting my business, then picture a snowball in Hades.

Unbelievable.

I have been using TaxAct for several years with no problems until trying to file a 2016 income tax return. I needed to claim a relatively obscure deduction and had to write something on the top of Schedule C. This meant I had to print off the forms which in itself wasn't a problem but resulting in meant being able to e-file the NY State tax return as I was manually filing the Federal. However TaxACT kept saying the NY return had to be e-filed, but wouldn't let me do it, as I wasn't e-filing the Federal tax return. When I did finally get a chance to print the NY return, which cost an extra
$ 25.00, it had written all over it, DO NOT FILE. Apparently the printed forms had not been approved by the NY Taxation Dept. I had paid $ 25 to print something that I could not use. This also stopped me e-filing the NJ Tax return.

They need to have a facility where words can be added to the top of schedule C, and also allow E-filing of State returns irrespective of whether the Federal return is filed manually.

I had to go and find printed forms on the internet that I could fill in and then post. What a nightmare. I will not be using TaxAct in future. I had pre-paid for the 2016 year, and also paid the $ 25 to print off something that was useless. What a big waste of money.

It shouldn't take much to log into an account on the road and download software, but TaxAct wouldn't let me do it. They couldn't correct the problems they had with my account and apparently didn't have my security questions synched withmy account. They didn't care that I was a customer for well over a decade,

I use CD's to load at home, but couldn't use them on tablet. So nothing better to do but flame at them for incompentency.

Unaware, TaxAct Online had downgraded me from Premium filing (1040 with capital gains) to a simpler Plus filing (1040 with Schedule A and associated forms) for tax year 2016. I had been using TaxAct Online for at least 10 years. However, this year, TaxAct Online deleted my repeat-customer-guaranteed and locked-in $26.95 filing fee for Premium filing and charged me $40 for a simpler Plus filing. I had previously paid $16.95 or less for its Plus filing before using only once its Premium filing. I immediately telephoned TaxAct Online and reported the pricing discrepancy; the customer service representative lowered the Plus filing fee to $35, still above $16.95. After a day, I received a customer service representative emailed response; she lowered the Plus filing fee to $26.95, the previously guaranteed and lock-in Premium filing fee though I was using a simpler and less expensive Plus filing service. Since the higher pricing snafu is TaxAct Online mistake, "No, Thank you, TaxAct". Via an online search, I found many inexpensive filing services or free filing services with ads. One online filing service have no ads and offered everything that I needed at $0 cost. The only disadvantage at this competitor's filing service is that this year's tax data and info is not transferable to next year's filing. However, after completing TaxAct Online data input this year but surprised by TaxAct high regular pricing for a simple product, re-entering data on a competitor's online filing service is no biggie. Until TaxAct Online gets its act together, I would, and recommend that you, avoid TaxAct Online.

I have been using Taxact for the past several years and it has been getting progressively worse. This year (TY2016) is by far the worst. This is my last time using Taxact. It has a hangup on American Opportunity Credit and the Lifetime Learning Credit. It says you cannot claim both but it requires you to enter your education expenses for both. It then will not let you e-file because it thinks you are trying to claim both credits. A good tax program would be able to discern which tax credit would give you the best tax refund.

I am so unhappy with Tax Act this year. I have used it for years and got used to paying $19.99 to have my last year info imported and have the state done. This year it said I had to upgrade because we had $600 in a HSA. The total came to $40 for federal and state! Also, I noticed that our last year state refund was automatically added in as income. After I filed I did research on that and it should've only been entered if I itemized last year. SO FRUSTRATED this year! I just paid the stupid $15 to file the federal and I'll just do the state on the state's website. This is my last year using this.

For several years I used TaxAct. With the exception of one year, when the IRS got paid but TaxAct failed to actually file my return (fortunately I wasn't penalized since they already had the money!) there weren't any real problems with filing except that my once-free Federal return was no longer free because I am self employed and filing a 1040 with Schedule C.

In the beginning it WAS free for the Federal (I only paid for my state tax return) and then in 2015 I was charged for the Federal as well. Seems unless you have the easiest of tax returns it isn't "free" anymore. Unfortunately it wasn't until after I filled everything out that they decided to tell me this! I paid it because it was easier to do so and still pretty reasonably priced.

Last year it was even more $$ but Turbo Tax was twice the amount so I went with TaxAct again. This year I got on and was informed that the price to file as self employed had doubled. It would've cost me almost $80 to file my taxes. That did it. I don't know why I didn't think to google "Free Tax" the past 2 years but this time "FreeTaxUSA" came up and it really IS free for Federal taxes and have a reasonable State tax filing fee (like TaxAct used to!) so it's "Goodbye TaxAct!".

Greed is bad. FreeTaxUSA actually has a better website and used the information FROM TaxAct from last year's return to make filing my return even easier. Why pay more when you don't have to?

That's right folks. That's what I got hammered with at the last moment this year. I was literally screaming at my computer I couldn't believe I had been such a sucker. I had to either pay up or file an extension and I almost went for an extension just on principal alone. Yes, a class action law suit will end their pathetic careers shortly, but in the mean time, just go elsewhere. Hell, H&R Block is a value compared to these clowns now.

Have use tax act every year and never had a problem with the software I've never had a problem with paying their fees or fees are minimal. This year it wasn't TaxACT its Republic Bank & Trust that screwed me that's who handles Tax Act direct deposits. First they screwed up my direct deposit then they mailed my check to the wrong address then they made me wait 6 business days while I had to stop payment on the check then they tried to direct deposit my check again into a different account which was wrong now my check is lost in the mail. It's been 22 days and I still haven't received my refund. When you call Republic Bank and Trust their phone system gives you the run-around so long you could you get fed up and want to hang out but you just have to hang in there. However when you do get someone on the phone they're rude and unwilling to help. Late trying to blame all of the problems with the bad deposits and lost check on me when it was clearly their fault they mailed it to an address that I haven't had in 20 years. I never used Tax Act again simply because they use Republic Bank and Trust I used TurboTax next year. Tax Act software did a good job Republic Bank & Trust is the one that really screwed me no refund today day 23