TaxActReviews 139

TaxAct is very confusing now and will only offer help if you pay more money. They have gone downhill fast. I am going with H&R Block from now on.

They will switch the price at the very end after you have spent hours inputting info. They will steal your money and authorize payment for additional services you did not agree to once they have your credit card or account info. Avoid this site - please do not let them steal from you, too! There are way too many legitimate, ethical competitors out there.

I use to like TaxACT, it was truly low cost. It changed hands like 6 or 8 years ago. At first the change had minor price increase. Slow but surely over the years it went from $12.95 for federal and $17/19 for state to 2020 pricing of $48.95 for federal and $54.95 for state. Ridiculous. Granted I now have a few 1099div forms but come on. Especially now most everyone takes standard deduction and most itemizing deducting was eliminated. So to justify their price hike they now have a "xpert help", and some other bells whistles that are useless to me. Bottom line $103 to edible fed and state 2020 and 2010 was about $35 or so.

We have two small partnerships associated with our business. Unfortunately one download of TaxAct is good for only one partnership return. There is no way to create multiple returns, except to buy another copy, which I did but... the program does not allow two versions on one computer. A return that would have taken me two hours to complete by hand has sucked up my entire day and now I have to find another computer to start over. Also, customer service wait time has run from 4 hours yesterday (with never a call back) and over one hour wait today for call one which said I would be fine to download another copy and another over one hour for call two which said I'd need to use a second computer. I'm looking for something else next year.

The service stated it would charge 44.95, when I received my taxes they charged almost double the price 77.15 with no explanation, I am trying to contact their customer service to correct this, but by reading these reviews I am not going to hold my breath. My suggestion, do your home work on available deductions and do your taxes on the IRS website, its free. I am starting to see these online tax companies are praying on people that need help with their taxes to gain a profit, knowing the IRS offers free services.

Customer service for TaxAct is horrible! They told me I was accepted for a call back because the hood and my wait time was an hour and ten minutes before I could speak to a representative, I waited two hours and twenty minutes for this so call accepted call back and never received anything. I definitely won't be going through TaxAct for next years tax returns. Everything is just horrible, I can't recover my account from last year because I have a different number so I can't recover my account and instead of sending a reset or verification code to my email they send it to my old number. ‍ And it doesn't give you the option to pick which one you would like to send it to. It's such a hassle it's ridiculous. I'm sure they have long hold/ wait times because that's what people are calling about and they probably don't know how to handle the situation so they refer you to IRS.GOV, which I did to save myself sometime instead of holding for an hour or waiting two hours for a phone call that never comes.

They aren't transparent about what you will need to file your taxes electronically and if you don't have all of that information like the amount of last year's AGI or PIN numbers or all sorts of other things then you spend the money and you really can't use the service... Also, they make it sound like they're recommended or approved by the IRS but they're not. If you go to the IRS website they have all sorts of free ways to file your taxes electronically and I used one and instead of getting $833 back as in what Tax Act was claiming they could get me, I got back $1,700! Don't use them! Go to the IRS website and use their free options.

I didn't believe I would really get the $20 for the referral, but I did literally within 24 hours! I added it straight to my Amazon account :) ty Tax Act, great software, easy to understand, started doing my own taxes & all my kids & alot of friends through Tax Act in 2020. Free federal only $4.95 for my state :) very reasonable prices

I have been using tax act for many years. I normally let it bring my prior years info forward an then use a manual selection of the desired forms I need rather than letting it ask all the questions. It seems this year there have been a lot of changes. I don't use the questionnaire format. I just go to the actual forms I need. I probably wouldn't be using it if I had to follow the format of a new user. Also the price has risen considerably which is a negative in my mind and makes me consider not usi g it in the future

Each year with this business you never know how much you will be charged. On top of changing their prices every year, they charge you 5 different (5!) times to completely file your taxes. Once you file your taxes, tax act will set you in with a price and then bill you. From there if you want to print tour taxes they will charge you again and bill you (once each time for your federal and for your state) and then if you want to pay online you will also be charged a convenience fee (again separately for your federal and state). Once you pay to file you're pretty much forced to pay for all the subsequent features because you don't want to lose the money you already spent for them to file and are forced to pay for everything else. Predatory billing style in my opinion.

Their customer service is awful. I'm trying to get a copy of my return, for some reason their internet validation doesn't work and has locked me out for a week apparently. It's the end of the year, I need my return for benefit purposes and now my tax preparer won't let me access my account (which I've had with them for nearly 20 years). Suffice to say, I'll never use TaxAct again as I'm switching tax preparers starting now. I will also be filing a compliant form ******* with IRS as not only are they unwilling to get me into my account, but they are also refusing to provide a copy of my return. I can only imagine what would happen if I get audited, I'll tell the IRS, nope, can't access my information. Thanks TaxAct for nothing.

Using the exact same schedules and no difference in income, the price to electronically file my 2019 taxes was twice as much as filing 2018 taxes. TAXACT doesn't tell you the real cost of using their product until time to submit the info. I signed up for a discounted price but they really increased their price significantly then gave a fake discount. Amazing how a discounted price resulted in paying twice as much. Never again! Great way to lose a long-time customer.

Have not received my taxes and it has been over 40 days. I understand that the CV19 virus has slowed productivity. I lost my job due to the virus and I was hoping that my tax return would would come in time to pay my bills. They should have a warning saying that they are experiencing difficulties and your tax return might take much longer. I've tried to get in touch with the workers of TaxAct but have been unsuccessful. They wouldn't even send my information to my email. You cannot explain this to the machine that they forward all of their customers to and when I ask to speak to a real person I get hung up on. Just seems to be an overall lack of effort at a time when things are tight and stressful. I hope this review can help someone that is desperate for money and is looking to ease that stress with their tax return. DO NOT file your taxes with TaxAct.

03/15/2020 at 08:44:04 PM I finished filling out my small business return on TaxAct Online for Federal, and North Carolina Returns. They charged me $159.90. I followed their step by step directions, answered their step by step questions and they totally misled me to fill out the wrong forms. I e-filed using TaxAct thinking it was complete and correct because I am paying them to do this. However Federal rejected my return and state rejected my return because Federal did.

TaxAct does not have the proper forms, did not provide me the correct help and now I have to manually fill out the correct forms to mail in to amend my return. The proper form I was supposed to use was 1120S which TaxAct never provided or could be found when I tried to amend my return using TaxAct.

I did send an email to customer support on 3/15/20 and they never replied back. I also called on 3/16/20 at 7:30 pm and the customer service rep could not help me saying she had to transfer me to technical support, however I was THEN put on hold for another 15 minutes!

They did call me back and say that they are providing me a full refund. I won't know for sure until another 10 days when it is processed.

I have been using taxact for years. What once cost me $17 when I 1st started with them, this year cost me $74 to file. Nothing has changed in what I claim in filing. No new forms. A lot of the cost came up at the end and I had to choose whether to file or start over with another program. I decided to just file. I wish that I went elsewhere rather than feed the greed of this company. I am disappointed in this company that I once really liked. This will be it for me. I plan to go elsewhere next year. My father-in law filed his taxes online this year for $18. I recommend that anyone looking to file with taxact to search out other options 1st. If you do use taxact, be prepared for additional charges at the very end. Greed and deception. Short term thinking and short term business practices. Someone at the top is apparently looking to line their pockets quickly. I'm sorry that I contributed. I will know better next year.

Filed TaxAct online having 36 hours to deadline. No confirmation wither way. Tried to contact TaxAct be telephone and email after 24 hours. Problem suspected to be with partnership between TaxAct and VPS for payment. Forced to mail paper copy and check to IRS. What a joke EFile and customet no-service has become. Now have a larger sum of money floating around and having to try to recover electronic payment. This borders on outright fraud by TaxAct and VPS. Never use again after 10 years.