TaxActReviews 139

Just tried first and last time.
Contact number is worthless. Can't reach a human.
Online pages freeze up.
Info entered will not transfer to next page.

It isn't bead to pay the $39.99 fee to file state taxes but the bank they use rips you off completely by charging you $54.99. It is bad enough the economy is in the toilet with the clown in office and eggs being $7 a dozen, and here comes the bank TaxACT uses to dig into your pockets even more. I suggest filing through tthe IRS.gov website, less fees, just as easy and not extra charges for a bank to cut a check.

I have been using Tax Act since 2015, with no problems whatsoever. I previously used another tax online program that ripped me off, but TAX ACT is legit. This morning I spoke with Jasmine and Julie re concerns I had, and Jasmine had the patience of a Saint, and Julie (tax expert that Jasmine asked if I didn't mind talking to) was outstanding. Don't fall for those other online tax frauds.I highly recommend TAX ACT.

Deluxe plus State will not correctly calculate the HSA adjustment and the support phone that finally answers the worthless self help that is unable to understand plain English transfers you to the beginning of the recordings to start over, then hangs you on hold for 1 hr and 20 min. ( I finally hung up) If you contribute to an HSA, be very careful. It's hard telling what else they have wrong in this software and don't expect any kind of professionalism in getting assistance.

I have used TurboTax for many years. Last year I needed to file a return for my LLC. I was able to muddle through on TaxAct. Now I want to file for 2022, but the TaxAct Dashboard is terrible and after googling how to delete a new individual return it was very difficult to find the right menu listing "Actions" that was suggested. After searching through several screens I finally found it and was able to delete the 1040 that accidently was started. NOW, I have also been on hold for 20 minutes waiting to find out which option to select for doing a 1065 form and 8825 form for the LLC. There is nothing under the "self-employed" option to indicate I can file just those forms. So I tried to import last year's filed return (I did on TaxAct) and they say they cannot upload it.
This is beyond frustrating. I know that if I were to purchase the TurboTax software, it would give me everything I need. Goodbye TaxAct! And good riddance!

Amazingly terrible. I cannot even login to create a new account to move over my data that I paid to archive. Tried to call them and entered the vortex of self help steps that lead to no where

If there was a NEGATIVE star rating... thats what I would give. Spent a few days inputting data for a 2020 Individual and completed and actually submitted an efile for a 2020 S Corp. Paid the $124.95. A pop up came up and said it could take up to 2 hours to process. NEVER PROCESSED. LOST. THEY REFUNDED ME TODAY (Nov 8).
There was no advance notice or any post notice that as of today we are archiving and closing out 2020. So its a guessing game to waste your time. Pretty sketchy and rinky dink operation for a big software company.
BEWARE.
Save yourself some time and use someone else
I have phone log. Screenshot of website and soon the refund available to back up this review

The most worthless program ever invented by man! If you can get through the ridiculous amount of security and the standards of password protection, pins, safewords, having to redo your password every 20 seconds then forgetting what you changed it to just to have to reset and start over and finally get into the program just to download last years taxes. Oh yes you can download them. Just can't open them without a third party program that charges $2.99 so you can read a file that is YOURS! Use Turbotax! Easier, Simplier, faster! I use to love Taxact, but it's just a flipping joke anymore. They are good with security though, hell good luck getting into your own data without having to hire a dozen stallons, 10 monkeys, and a dancing gorilla wearing a special tutu to access your data!

I will never do this with tax act again. First I never received my federal, which was apparently supposed to come on a serve card. Which off the bat is stupid, they charge extra to put it in your bank account. Even if you are a day late they take $100 from your taxes! Then I tried to get ahold of a human that can help me, they did nothing but send me on a goose chase calling 5 different numbers back to back. Just for someone to tell me to sign up yet ANOTHER separate account. When I was done it did not tell me how much money was on the card so I had no idea if i was even getting my taxes. Now I can't get into a single one of those accounts and I can't get ahold of a human at all. The robot told me I have no money on my card when I should have $190 and let's not forget they already took $100 dollars of my $#*!ing money. DO NOT WASTE YOUR TIME AND MONEY WITH THESE PEOPLE. They are very unprofessional, it is NOT simple at all.

I did my mother's taxes and paid $106.64 to do it on 3/13/22. My mother mentioned to me today, 6/10/22, that she never received her refund so I logged in to see what was wrong. You could see in the account where I was charged for the submission but numerous sections in her account were blank, as though because of an error. Her account said we'd never printed the return (she has a copy that I printed through the site) and that the return was never submitted, even though I was billed, submitted, and printed the return after submission. I've used the site for years without issue, but this will be the last time as the fees have gotten absolutely outrageous and now my mother's taxes are late.

I've used TurboTax for all returns in the past, but due to the number of ad and addons, I switched to TaxAct. This is the second year in a row where I have learned my federal return was rejected due to an issue with my PIN. There isn't a place to add the 6 digit PIN, only a place to create the 5 digit PIN. I am paying penalties for late returns because this software can't submit a return in the correct format. I've tried resubmitting with last year's AGI and the return is still rejected. JUST SAY NO to TaxAct. You will pay through the nose in the end.

It's rejected 5 times asking for security proof which I provided correctly, each time, even had my Daughter try and still rejected. They didn't mind charging me $43 though. Should not charge till it's accepted.

Not user friendly, wasted an hour of my life trying to file my taxes this year since Turbo Tax decided to cancel their free filing service. Found this website on the IRS.gov page, said it is FREE for BOTH federal and state, then when I go to submit not only does it say it will charge me $40 but then it also says it cannot "e-file" my taxes. Literally wtf. I exited out, complete waste of time, and will probably just pay for Turbo Tax because I don't have time to deal with this all over again, plus Turbo Tax was at least very straightforward- this website was not.

I have used them in the past with no issue. I didn't work for a few years and didn't need to file taxes until now. When coming back, the site is set up like a phone app. Okay, not so bad, I can get through this. I enter my w2 info and get clear through adding the state filing info, and they tell me I can't continue without upgrading to the deluxe version! I didn't think it got any simpler than a w2, but apparently it couldn't be done with the free version. I tried again thinking I entered something incorrectly, same result. I said screw it and used freetaxusa since I saw a recommendation for it on reddit. Much cheaper and simpler. I used to love taxact, as it was the easiest to use and was reasonably priced. Puts a sour taste in my mouth now.

IRS advertised as free file on their website. Federal was free but state was not! Their website is frustrating and difficult to navigate but I settled with them instead of TurboTax because i thought they were not going to charge. If you're going to pay ridiculous prices to do your own taxes and get ripped off anyway pick a different site!

Only a venal sin. We live where there is no mobile service available from any provider. No bars. The IT people at Tax Act, not at all unique, ASSUME that everyone has a mobile device and requires one to register or use the software. Just another example of corporate IT ASSuming. There are worse tax preparation software companies out there.

Tax Act added on stimulus or recovery funds that I was not elligable for because I had already gotten them to my refund. This has happened two years in a row now. The IRS holds up and corrects the form and sends back the proper amount. This takes a few months. This needs to be corrected by TaxACT.

TaxAct asked me if I received a third stimulus payment. I did not so I said no. Due to that response, I showed a $1,200 refund. I did feel a little uneasy about that and asked several people if they received a third stimulus payment, and they did not. I just received a letter from the IRS that the stimulus payment on my taxes was incorrect. Instead of getting a refund, I owe the IRS $300. I'm not upset about the money because I usually pay every year but TaxAct is suppose to have a guarantee.