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Tarps&All Reviews Summary
The company has garnered a positive reputation for its high-quality, customizable products and user-friendly online ordering system. Customers appreciate the prompt delivery and the ability to tailor their purchases to specific needs, which enhances overall satisfaction. However, some concerns have been raised regarding customer service responsiveness, particularly in addressing inquiries and tracking issues. Additionally, a few customers experienced discrepancies in order fulfillment, such as incorrect colors. Overall, while the company excels in product quality and ease of use, improving customer support and order accuracy could further enhance its reputation.
This summary is generated by AI, based on text from customer reviews
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So glad I ordered from this USA company! Great heavy tarp!
Just as I ordered. Quality is wonderful!
Shipping and communications are top notch. A+++
Easy to order! But... to high of "buying total" for free shipping. Us little guys are not going to order that much.
I ordered and paid for a tarp with holes for attaching to my garden gate. What I received, however, was a tarp with no holes and cheaper looking than the photo on your website of the one I ordered.
Hello Don, thank you for reaching out. We understand your concern regarding the missing grommets. Since all our products are custom-made, tie-down preferences such as grommets need to be selected while placing the order. In this case, the cover was ordered with the “No Grommets” option, so it was manufactured and shipped based on those specifications. Kindly note that product images shown online are for illustrative purposes only. Please let us know if there’s anything else we can assist you with.
Works great for covering and shading my veggie garden. Sturdy and well made. I recommend!
Hey Steven! We are delighted to hear that you are pleased with our product & service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
My 2' x 2' tarp was given the same consideration as any other much larger tarp. In addition, it was built with the same quality as a large, larger one.
Hey David! We are delighted to hear that you are pleased with our product. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Tarps are excellent. Well made with grommets that are very sound. Material is excellent and size is perfect. Durable construction and look/feel great. Thesw are much better than anything from a big box retailer.
Hey Tomas! We are delighted to hear that you are pleased with our product & service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Placed an online order for a custom tarp. CS group and design team were quick to process my sketch and make modifications. Easy and great to work with.
However, I have been asked to review my purchase 3x but have yet to receive the product. Hard to review something I don't have yet…delivery a bit longer than promised.
Hi Rob, Thank you for your feedback.
We’re glad you found the ordering process smooth and our team helpful. We apologize for the delivery delay and the repeated review requests—these were triggered due to a technical glitch.
Your order is in transit, and we appreciate your patience.
Very difficult to actually contact someone to help 3-4 weeks called several times a week, but sales is to busy to answer or return calls, waiting on product to ship
HI Damian, we sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
I'm very pleased with the two tarps I bought. I custom sized and they fit perfectly. Ordering was easy, shipped quick and the tarps are nice quality. I would order again.
Hey Cyndee! We are delighted to hear that you are pleased with our products & service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Presently I am not satisfied. I placed my order (TPA*******) 04-17-2026, on 04-18 got email that said order "in production", but when I login today the status says order will be shipped 04-21, but I have not gotten notification of shipment. Also, the status stated the order will be delivered delivered 04-27. Please update me on when the order will be shipped and delivered.
Hello Jerome, we are sorry for the inconvenience caused to you. Due to a temporary inventory management issue, there has been a delay in the delivery. Our team has contacted you via email with an update and is awaiting your response to process the order further. We appreciate your patience and understanding.
I'm being solicited to leave feedback for a product I haven't received. That is a bad business etiquette and shows the company is sketchy
Hi Woody, We sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
Not very satisfied. Was supposed to arrive on the 16th! It's now the 20th and nothing. Delaying my project by several days. Not sure if I will use them for my next upcoming project!
Hi Joyce, We sincerely apologize for the inconvenience caused.
Please note that April 15th was the ship-by date for your order, and the estimated delivery date was April 20th. As per the latest update, we can confirm that the order has now been delivered.
We regret the delay and appreciate your patience.
I have ordered a couple items from Tarps & All. My latest interaction was as expected; Perfect! Custom ordering could not have been easier. The workmanship is excellent and the tarp material is solid! Thanks,
Hey James! We are delighted to hear that you are pleased with our product & service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Hi Mo, Thank you for your feedback, and we apologize for the inconvenience caused. We can see that at the time of placing the order, the expected delivery date was 17th April, and your order has already been shipped. The tracking details should have been shared with you via email. We’re also sorry that the review request reached you before delivery, and we’ll take this into account to improve our process. Your feedback is valuable to us and will be considered to enhance our service.
Custom sized tarp fit perfectly and when I needed to make adjustments to the measurements, they handled it expediently and kindly.
Hey Kristi! We are delighted to hear that you are pleased with our products and services. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Web site was easy to use to get custom size I needed. Took about 2 weeks to get product specifically for my space.
Hey Pamela! We are delighted to hear that you are pleased with our product. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
I ordered this product on April 1. It is now April 12 and I still don't have any product. So why am I receiving multiple emails to review my experience. The business model needs to be tweaked. I really don't need the product anymore. It missed the window where I wanted to use it, early spring while the plants are tender. So overall it didn't meet my needs.
Hi Michelle, We’re sorry for the confusion caused. It appears the review request may have been received before the actual delivery date. As per your order details, the estimated delivery date is 13th April, and your order has already been shipped accordingly. The tracking details would have been shared with you via email. We kindly request you to please wait until the end of the day for the delivery update. Your feedback is valuable to us and will be considered to improve the overall experience.
Ordering the reinforced edges and heavier material is absolutely worth the cost! Very affordable for the quality received!
Thank you, Joyce! We're delighted to hear that you found the reinforced edges and heavier material worth the cost, and that the quality met your expectations. We truly appreciate your support and feedback!
I have not received the second part of my order. Two 4'x4' Shades.
Also I did not want one of the 4'x4' shades, but could not change my order.
I TAKE IT BACK. All my order was delivered. I didn't want the one with no grommets but that's my problem.
HI Stephen, we sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
Customer service did not respond to my email inquiry on my order status.
HI Jean, we sincerely apologize for the inconvenience caused to you. The issue has been escalated internally with the details you have provided. We will update you regarding the issue at the earliest.
It is very difficult to maneuver around the site when ordering. Then, when trying to confirm the order was placed, that too was complicated. Next step was a phone call received by an incomprehensible person from a very distant place. I still have not received the tarp but I hope this good company can remedy the resistance a buyer feels to quick forward movement when purchasing.
Hi Matt, We’re really sorry for the experience you had with our website and ordering process. We will work on improving it to make things smoother for our customers. As per our records, your order has already been shipped, and the expected delivery date is 13th April. The tracking details have been shared with you via email for your reference. Your feedback is valuable to us and will be carefully considered to improve the overall experience.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your wonderful feedback, Carol! We're delighted to hear you loved the tarp quality, shipping, and communication. We truly appreciate your support and your recommendation!