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TargetReviews 1,744

2.2

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Target Reviews Summary

The overall reputation of the company reflects a mix of positive and negative sentiments. Customers appreciate the convenience, product variety, and competitive pricing, particularly praising the store's layout and exclusive brands. However, significant concerns arise regarding customer service, with reports of long wait times, unresponsive staff, and issues with online orders and returns. Many customers express frustration over outdated products and perceived indifference from management. These trends suggest that while the company offers a strong shopping experience, substantial improvements in customer support and service reliability are needed to enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
263
value
234
shipping
187
returns
174
quality
205

We monitor reviews for authenticity

Illinois
3 reviews
4 helpful votes
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Great
March 25, 2016

Great shopping experience here. It really makes shopping worthwhile when there is exceptional quality service.

Date of experience: March 25, 2016
Virginia
3 reviews
5 helpful votes
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Great store
March 25, 2016

I like shopping at Target, great store, always clean, and the customer service is pretty good.

Date of experience: March 25, 2016
Colombia
5 reviews
3 helpful votes
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I like it
March 25, 2016

I like coming to Target. It is cleaner and friendlier than walmart.

Date of experience: March 24, 2016
Texas
5 reviews
2 helpful votes
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Target
March 23, 2016

They let people with a full buggy and loads of coupons in the express line. I had to walk out 2 times without my groceries. Also don't go to the restroom with a shopping cart, they will put your things up before you come out. How frustrating. Prices are also too high.

Date of experience: March 23, 2016
PS
10 reviews
4 helpful votes
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Whoever came up with the idea of expanding to Canada needs to wake up. Poor guys lost millions of dollars doing that. Great prices in the States though love it

Date of experience: March 22, 2016
Florida
6 reviews
7 helpful votes
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Only visited once
March 23, 2016

Did my baby registry there, customer service was beautiful, I was assisted and shopping was made easier for me, this is a plus for me, because I was pregnant in my 8 months and they made it quiet quick and easy for me. Thanks guys.

Date of experience: March 21, 2016
Illinois
14 reviews
48 helpful votes
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Love It
March 23, 2016

Target is better than Walmart. Try working here if you like retail.

Date of experience: March 21, 2016
Texas
7 reviews
16 helpful votes
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Target Rocks
March 22, 2016

I'm obsessed with Target I constantly shop there I live everything they have just wish they would restock some thinks for toddler boys a little bit quicker other then that no issues at all

Date of experience: March 21, 2016
California
1 review
1 helpful vote
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Online ordering
March 20, 2016

Horrible online ordering. Have frequently receive the wrong items and orders arrive seperately on different days because not all items come from the same store... unbelievable how poorly this is operated

Date of experience: March 20, 2016
Florida
83 reviews
176 helpful votes
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I buy around twice a month at Target. The prices are a bit higher but the sales are often better than in similar stores. Customer service is good. However, the selection of produce is bad, overpriced and the quality is not very satisfying.

Date of experience: March 19, 2016
Washington
1 review
1 helpful vote
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I had so much difficulty getting statements via snail mail or email. They set it up so you don't make payments by due date, by sending the statement so that it arrives 1-3 before the due date, not letting you in with your password that you wrote down, or allow for automatic payments. It is a gimmick for them to charge interest than for you to save the 5% as a loyal regular customer. Due to this practice of trying to rip me off, I will not support them in any way, by shopping there. It's too bad because I enjoyed the store and the online ordering experience. They lost a customer.

Date of experience: March 16, 2016
New Jersey
6 reviews
7 helpful votes
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Great
March 16, 2016

Great shopping experience, always clean, and the staff is always helpful.

Date of experience: March 16, 2016
District of Columbia
1 review
2 helpful votes
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Payments
March 15, 2016

I have been Make Red Card Payments On Time and Still Get Hit With Late Fees... makes you wonder if Target is owned by Bank of America or Comcast. After being hit with late fees on three occasions for making on time payments online & on time I closed my account. I went online to make a payment on my closed account only to find out that you no longer have that option available once the account is closed.
Don't get me started on how well their phone system works... got hung up on four times when asking for assistance.

Date of experience: March 14, 2016
Illinois
11 reviews
14 helpful votes
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Emmm... just OK
March 14, 2016

I ordered something online for pickup and I ended p having to go back and grab the item myself because it wasn't ready after 24 hours. I love the store but this was really annoying. It seems to happen at every company that I try "in store pickup".

Date of experience: March 14, 2016
California
2 reviews
1 helpful vote
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Sucks so far...
March 14, 2016

For once, Amazon didn't have exactly what I wanted so I veered away and checked another online source. I ordered the item because it said it was in stock and I would have it in 5 days. Yesterday I received an email saying it will be a week later. Today I received an email saying it will be two weeks later. Amazon never did this - it's listed honestly as in stock or out of stock.

Waiting for more emails from Target.com to see how much later my item will be...

Sucks so far.

UPDATE: The item came in one day after the original date it said it would be. I guess those follow up emails saying it will be one - two weeks late doesn't really ring true...

Date of experience: March 14, 2016
Florida
6 reviews
29 helpful votes
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I love Target but I once ordered a christmas present through Target.com and never received it. I had to fight to get my money back twice! I ordered it and it said it would arrive on a specific date (no warning about it being out of stock or backorder or anything). I patiently waited for the estimated arrival date and it never came so I called and was told it was out of stock when I ordered it and they will send another one, told me another delivery date which I also waited for, and it also didn't come. After this I just asked for my money back which was a struggle. I was very disappointed and never bothered ordering anything from Target.com again although i do visit the store.

Date of experience: March 14, 2016
Virginia
23 reviews
42 helpful votes
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Ok site. Prices good. Just use your head when paying

Date of experience: March 7, 2016
Wisconsin
16 reviews
11 helpful votes
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Quick Service
March 7, 2016

I ordered some underwear online and it shipped the same day. Very impressed with that. However, didn't like that they said it was in store at our local store, but they didn't offer service desk pickup of them. I bought enough for free shipping, so I went with that. Don't need right away.

Date of experience: March 6, 2016
California
3 reviews
4 helpful votes
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Great store
March 5, 2016

I feel more welcome when I shop here than Walmart. I can tell you that.

Date of experience: March 5, 2016
Colorado
3 reviews
1 helpful vote
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I always enjoy the bargains I find at Target and they ship really fast, usually for free

Date of experience: March 3, 2016