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Target

2.2

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Target Reviews Summary

The overall reputation of the company reflects a mix of positive and negative sentiments. Customers appreciate the convenience, product variety, and competitive pricing, particularly praising the store's layout and exclusive brands. However, significant concerns arise regarding customer service, with reports of long wait times, unresponsive staff, and issues with online orders and returns. Many customers express frustration over outdated products and perceived indifference from management. These trends suggest that while the company offers a strong shopping experience, substantial improvements in customer support and service reliability are needed to enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
263
value
234
shipping
187
returns
174
quality
205

We monitor reviews for authenticity

Massachusetts
1 review
0 helpful votes
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Received $25 gift card, couldn't peel the thing back to reveal code. When I scratched it it scraped of some of the code (why do they make them like this). Took it to the store, they got enough off the card to verify it had $25 on it but not enough to honor it. Did a chat with target. Useless, called a special line, got someone after 10 minutes, she sent me a link but it had no way to attach a photo of the card, eventually I was cut off or hung off on. Great customer service target! I wonder how many others have dealt with this. I know it's only $25 but it's not theirs so I will keep writing reviews..

Date of experience: August 22, 2022
Belgium
2 reviews
8 helpful votes
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Recommended
August 19, 2022

I love Target. As you enter in the store you feel welcome, the store is well organized. My favorite line is the vegetable, always fresh and beautiful. Another part I like is the home cleaning products which are not expensive, and you get everything there. I recommend Target to everyone of my family and friends. You go there and walk around and your chopping car will be full of different merchandise.

Date of experience: August 17, 2022
Australia
1 review
0 helpful votes
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Discrimination
August 17, 2022

I visited target Chatswood on Wednesday 17/8/22. I didn't purchase anything and When I was leaving the store the lady at the door asked to check my bag. She only checked my bag not anyone else's. Neither the ones had done shopping nor the ones hadn't done any shopping. I don't mind the bag checking but it must be done for all the customers.

I usually shop from target and have been to some of their stores around Sydney and didn't have such experience. It was disrespectful.

Date of experience: August 17, 2022
California
1 review
0 helpful votes
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My gift card balance strangely changes from $37.83 to $13.12 but when I called to inquire about the list the transactions they refused to tell me. Gift card manager named Angel told me I can only inquire about a specific transaction that I know. That's funny. I don't get the list of transactions, how can I inquire anything.

Date of experience: August 3, 2022
Florida
2 reviews
0 helpful votes
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Target charged me twice for the"free promotional gift card" when I purchased items required for the gift cards. They never said on the site this would happen and after wasting an hour on the phone with individuals who were very hard to understand they mentioned they were having a lot of complaints. Yes! Cheating people leads to this! Never thought I'd say this but I'll shop at Walmart!

Date of experience: August 2, 2022
France
3 reviews
1 helpful vote
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Ihr seid großartig! Danke, Perfect Agent, dass Sie uns zusammengebracht haben! Die Mitarbeiter waren sehr aufmerksam, reagierten schnell auf unsere Anrufe/Texte und halfen uns durch den Prozess.

Date of experience: July 28, 2022
North Dakota
1 review
0 helpful votes
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I seriously am about to quit target due to them only having good and gather options. It's literally the only option sometimes when I'm looking for name brand. I refuse to buy any good and gather because it's so in your face and forced.

Date of experience: July 22, 2022
North Carolina
1 review
0 helpful votes
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Fresh and organized
July 22, 2022

This place is one of our favorite store to get groceries. Their product looks fresh and organized. I also like to get my beauty products from here. Don't forget to signup on their app to be member of target circle. As a member you can have loyalty programs from them such as rewards for your birthday and etc. Their employees also very welcome and friendly. Definately will come back soon.

Date of experience: July 21, 2022
New York
4 reviews
4 helpful votes
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Target loyal customer
July 18, 2022

Target's online platform is easy to use (especially if you have the app). They offer free shipping at a low minimum of $35. Very easy to meet that! Their shipping time is super fast, sometimes faster than prime delivery. I use Target for grocery, clothing, toys (birthday party gifts needed last minute!), it's been a lifesaver! The business and customer service team are above average, they have online chat to help with any issues or concerns.

Date of experience: July 18, 2022
Massachusetts
1 review
3 helpful votes
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Literally everytime I order from these people it's broken upon arrival. I'd suspect the delivery service until you open up the packaging, or lack there of. This time we ordered candles. Glass candles. This is EXACTLY how they packaged fragile glass coming from Indiana to Massachusetts. Are you KIDDING ME? I opened the box, this is exactly how it was packaged. Talk about incompetence

Date of experience: July 15, 2022
Nevada
1 review
0 helpful votes
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Favorite store
July 15, 2022

Target is hands down my favorite store to go to. I always find multiple things I love there. The atmosphere is great, and they are very on top of cleaning and sanitizing everything. They have great prices, and an amazing selection. I go multiple times a week. Sometimes not even going in to purchase anything, just to get Starbucks and relax while I walk around- I always end up buying stuff though

Date of experience: July 14, 2022
California
1 review
0 helpful votes
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GREAT EMPLOYEE IN THE TECH DEPARTMENT
July 9, 2022

Your FANTASTIC Employee, Mr. Anh, in the "Tech Center", was extremely professional‼ He explained the plug I needed and answered my questions very patiently. I got exactly what I needed and at a good price because of his assistance‼ Thank you, Target, for having such a valuable Employee‼

Date of experience: July 9, 2022
Virginia
1 review
0 helpful votes
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Worst customer service ever! I bought a vacuum today for $60 to be shipped to my house (advertised as that price, see picture in comments). I was notified via email 6 hours later that my order was canceled (I didn't cancel it and there was more than sufficient funds in my account). I contacted customer service to figure out why they canceled my order, only to find out Target charged my card, then canceled my order because they advertised the wrong price and REFUSED TO HONOR IT! The manager told me that I would have to reorder it for $139 more, over 6 full hours after my order had been placed. When they refused to send me the product and honor their advertised price (that I had already purchased and been charged for) they then told me that the funds taken from my account would be on hold with the bank for up to seven business days! The manager that I originally had to escalate it with hung up on me, so I had to recontact customer service and re-escalate the issue. The next manager told me the best they could do was to give me 15% off of the new advertised price (which mind you was over $100 more than I had bought it for!). Target, you should be ASHAMED for not honoring your orders- at the very least you need to probably retrain your management in customer service support. 100% lost a loyal customer.

Date of experience: July 7, 2022
North Carolina
1 review
2 helpful votes
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Target is an excellent company. They are very customer experience focused. There's literally something for everyone, from trendy clothes, must have decore, toys, makeup, groceries... you name it, they got it. Oh and let's not forget the on-site Starbucks. The stores are always clean and nicely presented. The flow of the store is perfect! You literally will walk in and browse through everything. Which is probably why I always spend so much money every time I visit a Target.

Date of experience: July 6, 2022
New Jersey
1 review
0 helpful votes
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Previously I used to go to target. It was pleasure experience. But last approximately six months store looks horrible. Store manager most not I can find. Most employees look so unhappy. When inquired their manager recently changed and she is young. She how to manage store. When I go to store during morning around 11:00 am see very less employees and they all are running round to complete job and in evening when less customers in store too many employees move around. Most look like Target hiring young kids. Before more mature employees working in store. Their should be balance between young and mature employees. Some employees working hard and some are not. Before when I was inquiring store manager I can find most time, now a days I can't see store manager in the evening or in weekends.

Date of experience: July 4, 2022
Michigan
1 review
0 helpful votes
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Ameriwood table
July 3, 2022

Horrible quality. I don't understand why Target carriers this cheap brand, too expensive for what they offer.

Date of experience: July 3, 2022
Arizona
2 reviews
3 helpful votes
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They suck
June 29, 2022

Order a pickup order. They got most of the order wrong. Through weeks of emails, I finally got a refund for 3 items. Although a dozen were wrong. Incompetent order pickers and customer service. I am done with Target. I'm canceling my red card.

Date of experience: June 29, 2022
Australia
1 review
1 helpful vote
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Customer Service
June 29, 2022

26/6/2022, Would like to compliment the young cleaning lad who helped me find the item I wished to purchase, and the lady who served me on checkout 6 who carried my parcel to my car this morning at KMart Kadina SA, just a shame more companies were as helpful as they were many thanks,
Beverley Grycewicz

Date of experience: June 28, 2022
Florida
1 review
0 helpful votes
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Delivery was ok
June 27, 2022

Target does an OK job at delivery. I ordered my shorts 6-17 and I got it 6-25. They don't do a good job at communicating, and when I got my order the bag was dirty. My shorts were good quality but delivery was confusing.

Date of experience: June 25, 2022
NL
4 reviews
3 helpful votes
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Das beste Geschäft!Die größte Auswahl an Waren, erschwingliche Preise, aufmerksames, höfliches und sachkundiges Personal. Ich nutze die Dienste des Ladens schon seit vielen Jahren und bin mit allem sehr zufrieden. Auch das Bonussystem gefällt mir.

Date of experience: June 24, 2022