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The Tack Room

4.9

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The Tack Room Reviews Summary

The company enjoys a strong reputation for its high-quality products and exceptional customer service, with many customers praising the quick shipping and reliability of their orders. Positive sentiments highlight the ease of online shopping and the overall satisfaction with product quality. However, some customers express concerns regarding the rising prices of certain items, which may deter new purchases without discounts. Despite occasional issues with product availability, the company's proactive approach to customer support, including rapid resolutions for urgent requests, fosters loyalty and encourages repeat business. Overall, the feedback reflects a commitment to customer satisfaction and high service standards.

This summary is generated by AI, based on text from customer reviews

service
1
value
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shipping
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quality
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Arizona
1 review
0 helpful votes
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First order
October 4, 2024

My experience was simple, straightforward and completely satisfactory. The order was filled and shipped promptly. I will most certainly order from you again.

Date of experience: October 4, 2024
Florida
2 reviews
0 helpful votes
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I had been searching for this particular jacket but found it nearly impossible to find currently in the size I needed...I found it here and ordered it...about 3-4 days later it was at my doorstep and fit perfectly, so I am very happy with both the product and the service this company provided! Win/Win!

Date of experience: September 19, 2024
North Carolina
1 review
0 helpful votes
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Bridle Purchase
September 10, 2024

Everything went well and the package was received as expected.

Date of experience: September 10, 2024
Wisconsin
1 review
0 helpful votes
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Bridle part
September 9, 2024

Easy to order and got quickly. Product was perfect - replacement piece for my daughter's bridle.

Date of experience: September 9, 2024
Connecticut
1 review
0 helpful votes
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Always a pleasure
August 10, 2024

Smooth, quick and professional. My orders are usually shipped within a day and any conversations are always cheerful and informative.

Date of experience: August 10, 2024
Washington
2 reviews
0 helpful votes
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Awesome Customer Service!
July 31, 2024

I called in a Panic because my horse hurt her eye pretty bad! I needed the mask with the eye protection over nighted. I called Monday morning, bright and early, and a wonderful lady helped me out while I was in a full anxiety attack. She said that they would send it by FedEx and I freaked out because FedEx SUCKS in my area and all things get lost or delayed. When my Package came, it was delivered by UPS early in the morning on Tuesday! Thank you SO MUCH for all your help and Wonderful Customer Service! =)

Date of experience: July 31, 2024
Florida
1 review
0 helpful votes
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Tucker tweed envelope purse
July 24, 2024

Excellent quality and is chic and sleek with an equestrian twist

Date of experience: July 24, 2024
Georgia
1 review
0 helpful votes
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Seamless, as always.
June 21, 2024

Happy to have the online access since our move to Alabama from the Palmetto State. It keeps us well appointed in the wilderness.

Date of experience: June 21, 2024
California
1 review
0 helpful votes
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Amazing Service
June 20, 2024

I am extremely satisfied with the service. You have had what I needed & it arrived in record time. We have 20 therapy horses and a few are older a you have helped up keep them healthy.

Thank You
Guy, The Heart Of The Horse Therapy Ranch

Date of experience: June 20, 2024
Pennsylvania
1 review
0 helpful votes
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Great Service
June 11, 2024

My purchase arrived promptly and was as expected. I highly recommend purchasing from The Tack Room.

Date of experience: June 11, 2024
Tennessee
1 review
0 helpful votes
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Great service
June 9, 2024

Received order fast and as expected. Product was packaged well so there was no issues during shipping. Thank you.

Date of experience: June 9, 2024
Wisconsin
1 review
0 helpful votes
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Customer Service
June 9, 2024

I called the Tack Room to let them know I had not received my Quick Braids yet, and was getting nervous as I had let a certain pony's mane go wild in the excitement of trying this product for braiding. Without hesitation they overnighted me the product and said they would deal with the lost first package they had sent. Wow! And...the Quick Braids arrived and ready to do their magic!

Date of experience: June 9, 2024
California
1 review
0 helpful votes
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Very friendly, great products
May 26, 2024

Thank you for having the exact shoes I was looking for and at an excellent sale price!
And thanks for being so friendly!

Date of experience: May 26, 2024
North Carolina
1 review
0 helpful votes
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Always helpful staff
May 7, 2024

The staff at The Tack Room are always helpful and knowledgeable and provide the personal touch that is so rare today. I am confident that I can ask questions and get help from them about not only my order but also about the merchandise.

Date of experience: May 7, 2024
North Carolina
1 review
0 helpful votes
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Thank you
April 25, 2024

Always a great experience. My favorite tack store.

Date of experience: April 25, 2024
Michigan
1 review
0 helpful votes
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Outstanding customer service!
April 25, 2024

I contacted The Tack Room by phone to arrange an even exchange for a shadbelly coat. The customer service person was outstanding! She confirmed that the store had the larger size to try and mailed it out very promptly, including a return label for whichever size we decided to return. The entire transaction could not have been easier or more pleasant. Thank you!

Date of experience: April 24, 2024
California
1 review
0 helpful votes
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Belt
April 24, 2024

Super quick and super fast delivery with amazing quality

Date of experience: April 24, 2024
South Carolina
1 review
0 helpful votes
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Fast Shipping
April 20, 2024

Ordered a pitchfork for my mini and it shipped out same day and arrived the next day! It was amazing. Thank you so much!

Date of experience: April 20, 2024
Georgia
1 review
0 helpful votes
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New bridle and martingale
April 19, 2024

Arrived in a timely manner and it was of higher quality than I actually expected!

Date of experience: April 18, 2024
New York
1 review
0 helpful votes
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Unfortunately needed to return..
April 13, 2024

I purchased 2 liners for jackets, but I had to return one of it. The items are great, but the liner makes the jacket so tight. I thought it will be free return as most of online purchases with return label… I sent the item back with ups yesterday. Thank you

Date of experience: April 13, 2024