T-MobileReviews 1,948

They billed and charged me twice with two different amounts for final bill and would not correct it. In-addition the advertisement about the 5G Wireless internet is a hype, it didn't work as expected and they sold me a booster they don't have support for and gave me the run around when trying to work with them to fix the issue. Will never come back to them and will always give bad reviews any chance I get throughout social media and my inner circle contacts as long as they are not willing to fix the issue, I am speaking from experience and have been with them for 14 years and yet they would not refund any amount or be willing to solve the issue.

I switched over to Tmobile after being with Verizon Wireless for years. I decided to switch over because they had a promotion allowing you to trade in your phone and also were giving Registered Nurses a discount which I loved! However, a few months ago I noticed my card was being double charged, two separate bill with two different amounts. I was very confused and called in to the customer service rep however, they were not understanding the issue and were of little help so I went into a store.
Long story short, the employees did some investigating and were able to find out when I signed up with Tmobile a year ago I used my card for autopay. The employee helping me used my card to set up another customers auto pay as well so that would explain the double billing. The employee apologized of his mistake and has been trying to help me resolve the issue. We added up the monthly bills my card was used for and a total of $1,000 was used to pay someone else bill.
This was obviously a big disappointment that this could even happen, but what has been the most frustrating is I have been battling with t-mobile customer service for a month to get my money back, they keep saying the will reimburse my account but it has not happened. They have taken no actions to make this right and no-one has reached out and apologized for this mistake. I will be switching carriers no doubt, but I am truly astonished by their customer service.

I was switching over from Metro after being with them for 3 years only because I was sent multiple emails telling me to switch over to T-Mobile because I've been with Metro paid my bill every month I would not be charged a down payment and also no credit check well I ordered my phone on November 21st and it was sad to be delivered on the December the 15th, needless to say I have not received my phone! I have spoken with customer service, order status, chat and every possible way that I can get in touch with someone that would help me but I was lied to you each time was told that my order was going to be updated and I was receiving email.
I never received the email, my order status was not updated so I contacted them once again and they said that they have my phone in stock but I would have to process my order through T-Mobile run a credit check put a down payment. Completely deceptive, I asked you to speak with management but she said that management has the same access to all of the information that she has, needless to say I am furious, mostly because I was deceived. If this is the way that they start doing their business then I'm sure that there were only be issues in the future!
I'm staying with my current phone company which I haven't had any issues with. I'm so glad that I did not transfer over to T-Mobile / Sprint!

Store at 404 NE 125 Street, North Miami, FL ******* is the worst experience I have ever had. Lack of empathy, willingness to assist, staff and management team. No wonder no one walks in to that store, not to mention the bad location.

I UPGRADED TO T MOBILE'S INTERNATIONAL PLAN BEFORE GOING ABROAD-- BIG MISTAKE. DESPITE NUMEROUS CALLS TO CUSTOMER SERVICE, NOTHING WAS FIXED AND I WAS LEFT NOT BEING ABLE TO RECEIVE BUSINESS CALLS THROUGHOUT MY MONTH LONG TRIP AND WHEN CALLERS DID CALL, THEY TOLD ME THAT INSTEAD OF REACHING MY VM, THE CALL WAS PICKED UP AND MUSIC PLAYED. SWITCHING CARRIERS IMMEDIATELY WHEN I GET BACK TO STATES. DO NOT PLAN ON T MOBILE INTERNATIONAL PLAN WORKING OUT OF THE STATES!

T-Mobile decided to block discord off of my mobile data so now I cannot use it! I can only use it on normal wifi fix this now! And maybe I'll write a better review for now this is the review you are going to get.

T-Mobile is the worst company I've ever experienced! I was a Sprint customer for over 15 years and was fairly happy with their service and pricing. In 2021 T-Mobile told me that I would need to switch to T-Mobile since they purchased Sprint. Everything went ok on the switch at my local T-Mobile store and the representatives were friendly but that it all went downhill after that initial visit when I had to deal with T-Mobile's customer service over the phone and online. I spent over 20 hours trying to get T-Mobile to fix my T-Mobile business account login with hours on hold, telling the same story over and over again to multiple reps that I was transferred to, disconnected from, top tech tier reps that never called me back, etc. I even went back into my local T-Mobile store to get help and they were on hold with their direct line to corporate tech support for over 90 minutes while I waited in the store and were never able to fix my business account problem so that I could log into it and see things like my bills, etc. This bad customer service went on for about two months and I finally said enough is enough and switched to Verizon which cost me more per month but their customer service is so much better than T-Mobile and I get way less disconnected calls and stronger signal strength from my home and business. From my experience I wouldn't recommend T-Mobile. :(

Sprint customer here. Just found out that in order to get on the t-mobile network and be fully merged, your account can't have any device leases pending. This is absolutely ridiculous and bad service. T-Mobile should honor the lease to purchase and allow customers to keep making the payments on the devices all while being able have your account fully merged. When I asked what I could do to turn in all devices and close the account, I was basically told that was not an option. I would like to take my business elsewhere but now I'm screwed. Not my fault sprint and t mobile merged so why should customers be penalized?

Ever since Sprint has joined with TMobile the service has been awful. If I go to the store I have to wait atleast 15 to 30 minutes for help. The store is always packed. I have watched the manager leave a full store three times. Leaving young kids stuck with a room full of people. I tried to get a new phone. I was told I still owed on my phone plan. I literally just made a payment. My current phone won't hold a charge. I asked for a new charger atleast. I was told no. I've been with this company for a few years. It's definitely gone down hill. My service at my home is so bad I have to drive around the block to get a signal. My phone is crap. The customer service is crap. So much for highest speed and fastest anything. Run far! Do not go with TMobile.

My mother-in-law got a new phone in November. The agent set her phone and monthly installments onto my account by accident. Figured out he put it on the wrong account, and switched it back to the right one... Except he forgot to move her monthly installments. He moved my husband's lease instead. Fast forward 4 weeks, 12 hours and a cancelled account- and guess who TMobile is still trying to make pay for their error? Yup, that would be me. I had the pleasure of a supervisor say "well, we know it's our mistake but we're only charging you a small amount each month". Seriously? So we cancel my account, pay off the two leases that actually belong on my account and find out that they're still going to try and make me pay for her instalment plan even though it was their fault. I filed a BBB and CFPB complaint against them today. I never signed an agreement to have it on my account in the first place. Stay far far far away from these folks. AT&T 5G is way better and I don't have any phone or billing issues for that matter

Trying to switch to another company and have been approved by TMobile to port my number but they won't unlock my SIM card. I have my phone on someone else's account and they have to have his password and pin which I don't have but if the number is already ported why can't you follow through and do your job and unlock the phone. Now you have charged him another month because my phone is still on t mobile cuz it's locked. All a little game!

So shattered my screen in November called payed my bill told them that I wanted it off that I was switching to a different service provider said no problem was taken care of then December get a bill in my email stating I owe for December and January called them once again said you have to pay the remaining balance to shut off said already did in November they didn't care just wanted me to pay this also being under no contract or obligation to them or there policies my contract had been up for 4years and the contract was with sprint not T-Mobile they bought sprint after the fact completely wrong and horrible service

I normally would never do this but I've had it I have been with Sprint for 9 years and then my daughter is and I and nephews there's five of us on the plan and I'm not exaggerating when I say this but not a day goes by the phone continually buffers half the time we don't get calls you can't get online it's horrible and it's every single day it doesn't let up we have called in a few times they say that the towers are fine and that there's no problems in the area and yet every single person that I know that has T-Mobile complains of the very same thing numerous people with the same complaint and yet they say there's no problem we are switching services after many years because of the problem we're paying for something we don't fully get to use and it's been since they've switched over

It's a very very bad customer service when I ask the supervisor it worth not help anyone and he doesn't care about the client I don't like T-Mobile after I switch it from Sprint Sprint the best

6 calls in to customer service to try to retain my old number. Each time they promise a dedicated team of experts. Each time its an hour plus wait. So you press 1 for a call back. Not once has anyone called back. At this point, I wish I just stayed with Verizon because this company is horrible!

I researched very well to purchase a new phone for one of my sons and an Apple Watch for the other one. The parents' cell phones are provided through work, so we needed to set up new accounts for this. After my extensive research on plans and pricing, T-mobile won... I thought. I ordered it all on 11/29 and was excited to see that the order would ship 12/14-28... until nothing happened. I checked the order on 12/30 only to find out that it had been cancelled with no notice whatsover. No email, no call, nothing.
I called their customer service number which made me wait for an hour for a call back and then another 31 minutes on hold to find the available customer service. Representative #1 had no clue why the order had been cancelled and after waiting for another 10 minutes on hold, she transferred me to Representative #2 who also couldn't figure it out. She asked me to hold while she transferred me to the sales division, only to wait on hold until the call was terminated by them! I wasted 2 hours of my life that day on hold to find nothing about the order but I did learn a valuable lesson: AVOID T-MOBILE! The meager savings are not worth the hassle.

T-Mobile is billing three times the service when you take the trade in value and take
The iPhone 13 Pro. Everyone at T-Mobile keeps telling me it will balance out in the next cycle or at the end of the year. It keeps happening month after month. A 65 dollar service for a 12 Pro trade in and took the 13 Pro is now costing 200 a month. T-Mobile keeps saying it's an internal system problem and the staff can't correct but the system will balance it out. Months later still no solution. ***Warning do not switch carriers. Stay with AT&T, Verizon, Mint Mobile, anyone else. The trade will cost you more in the lack of ability for T-Mobile staff to support and in the obvious lost of control over its operations T-Mobile has lost. I will be switching carriers.

I will let you know if T-Mobile was ever able to refund me my money.