T-MobileReviews 1,948

I have called customer service more than 20 times since June 26,2024. It is now 2 months later and my simple problem isn't fixed. Your Christopher Newport University location is beyond horrible. The male with dreadlocks and tattoos is unprofessional, curses around customers and minors, wears his pants below his waist, doesn't listen to people and only focused on sales. When I initially walked into the store. It reminded me of an illegal transaction from a movie. I saw the pregnant lady I spoke with on the phone. A few seconds later, the guy with dreadlocks walks from a back room. Stating the following, " I heard you don't have plan with us." If he would have listened to me as both a new customer and person. I wouldn't have a complaint. I said I only wanted internet for 10-15 minutes. He couldn't match my current plan. I was satisfied with only internet. No adult with common sense, is going to accept $20 off internet (original price $65). When they purchase a phone plan, when their plan is only $26 a month. My employment involves construction and I barely use my phone. I am also a student. My employer has a well known work perks program with TMOBILE, that matched my plan with a competitor. Your employee was too worried about a sale and a hustle, a phone charger wasn't offered. This was the start of the 20+ calls to customer service. The next call was because my phone plan was never explained. I asked prior to leaving my total bill because no one decided to explain plans. I was informed $125 at the lowest and $145 at the highest with taxes. Per customer, the bill was $205 a month. Because of this experience, I spent my Saturday August 24,2024 from 3am-5am and again 11am-8pm between customer service and another location. To avoid more of an argument, this associate decided to refer to me as a liar. Also stated, "I am an adult. I could've just said no." I did for 10-15 minutes. He could've been a man and accepted the no as a response and moved on. This location has a bad reputation prior to my experience. Also, customer service was horrible as well with the many calls. On July 17th, I finally had the issues resolved by Vince so we thought. It wasn't until Saturday, when we noticed the employee put the account under sole proprietary instead of personal. This answered the questions of why I couldn't get the work perks that were put into your system. As of today, my bill is still incorrect. If it isn't fixed as I've been telling customer service since June. The devices will be returned and I am done with broken promises, being hung up on, lied to etc.