T-MobileReviews 1,948

My family and I purchased our phones over 6 months ago with T-mobile switching from Verizon. We were given such good hype about the plans and that they would pay off our old phones up to $1000 and gave us a wonderful price monthly for service compared to Verizon. We were so excited. Fast forward 6 months later, we have YET to see a pay-off on our old phones (NOW IN COLLECTIONS MAY I ADD, THANK YOU T-MOBILE) and our plan that was suppose to be $180, which was for one month is now almost $400 a month. Can I say these crooks are scam artists! They sure are! Will be seeking service elsewhere.

My uncle died unexpectedly November 2021. He was paid up and ahead on his bill. The administrator has made 5 plus attempts to close the account and they have been notified. Fast-forward to today and a deceased man gets a bill that states service suspended and for past due with a ridiculous sum owed. Moral of the story DO NOT DIE IF YOU ARE THE OWNER OF T-MOBILE!
I do not suggest anyone use this service they are the worst.

March 2, my husband came to me with a T-mobile representative on the phone. He said T-mobile has an offer to get us 3 new phones, 2 laptops for less than what I am paying now. The only reason I thought about it was my college child was having service issues at her school in Maryland with our current provider. I didn't do my homework to see the pros and cons of T-mobile, and I went through the process of switching. After 70 minutes on the phone, lots of distraction from the representative I esign one of the 4 emails sent concurrently. We was promised our equipment within 2 business days, we can cancel contract if something goes wrong, all these promises and all were lies.
I started reading the emails and saw the problem that the phone ordered was not the phone I wanted or believed we were getting. The representative Ty called me back because I was going to give him another sale. But I had to inform him that the phones on the order was not the ones I wanted. He began stating, you signed the contract, i asked you twice about order, he then stated except phones, if you don't like, turn back in. Now, at this time, I feel duped. Upset with my husband because he didn't do his homework on this company and now they have my $182.17 and a week later, I have nothing. Many attempts to cancel order, but they won't let me, even though the phones are still in their warehouse. I called corporate *******000 and to no avail, the run around, their corporate office no longer have a customer care department as of October 1st. I emailed the supposed CEO mark sievert, I will see what will happen. Consumer's before you get into business with a company, do your homework and read others reviews on that company. After this fiasco, I read the reviews and T-mobile has numerous 2 stars. The only reason I am giving them any stars is because of what they give new customers all the equipment at a reasonable cost and I can't give them no stars.

T-Mobile is the worst, the customer service is bad…there are not helpful and they are very defensive. I bought a phone almost two weeks and it's not working. And my other phone wasn't working properly for a month. They don't value their customers.

I want to change t_mobile due to very bad customer service and their fake promises I have a physical damage on my phone assurant change it to a refurbished one after baying the deductible and the replacement one wasn't working well I called tmobile they send me another refurbished one and wasn't working right as well I called them again one of the representatives told me will send u a new device to the store I went there and it wad refurbished as well and got hot quickly and the apps glitch and frozen suddenly I called them again they told me u know what will send u a new device we will call u in 72 business hrs to take the right address this call was on February 8 2022 till yesterday I called them 5 times every representative tell different thing and they didn't solve my problem and they have an altitude the last one told me that we apologize about the misunderstanding that happens and we bunished the representative that who lies to u and we can't do anything but send u another refurbished one thats it

I was proactive trying to make sure that I had enough mobile hot spot for work. I made the changes clearly in advance and have the chats to prove it. They said rest assured that you will not be charged anything extra. Next thing I know they suspend my account without warning while I was working. Said that I owed 514 dollars and that they could do nothing to help me out. There is more but thats the basic situation. THIS COMPANY IS CORRUPT AND NOT TO BE TRUSTED!

The T-Mobile sales reps when you call in to order devices lie and mislead you to get a sale. They directly lie about the accessories, capabilities, and facts about their devices, upgrades, deals, and service packages just to get you into a sale or contract. When you call back in to verify or ask questions, the new rep is all apologetic, confused, and doesn't know why the previous rep would do such a thing. I have had this happen to me on numerous occasions and in the same manner. I called in and asked what current promotions you have and what am I qualified for under my plan? I repeatedly asked the rep several questions about the transaction and he deliberately lied about the product, the upgrade, and the transaction involved with my trade-in. After pointing this all out, since I know the call was recorded, the supervisor I was speaking with said there's nothing that could be done and they refused to honor what I was told even though he had the power to do so. I was purchasing a phone that was $1900 (Galaxy Z Fold 3) and a $350 (Samsung Watch 4) watch. I was trading in a phone that was supposed to get an $800 (Samsung Galaxy Note 9) credit towards the phone. I have been a customer with T-Mobile for 15+ years and the customer service has gone completely down. I have been on the phone with them for countless hours because of overbilling and hidden charges on my account. I was just given a $430+ dollar credit on my account for this very reason. I simply asked the supervisor to make this right and he had no resolve for me so I am returning all the equipment and demanding my money back.

Don't buy here! They say it's month to month with a free phone. However they start charging more after few months and if you have to cancel for any reason they charge you full price for the phone. So the phone isn't free and they charge more then first agreed.

Aug 16,2021
$72.14
Jul 16,2021
$72.14
Jun 16,2021
$72.14
May 16,2021
$72.14
Apr 16,2021
$52.08
Mar 16,2021
$52.08
Feb 16,2021
$52.08

Be assured all 250 people who gave this place high score are bots.
This store should get 0 for bad costumer service for false advertising, false promotions.
If you want to be conned and lied to, go a head and purchase from this store.
3 hours waiting, another 2 hours working in front unprofessional, inexperience lazy bunch of young and stupid group.
This is not a T- mobile store, this is a lying and cheating group of people that care only for your money!
I'm still trying to receive my money they stole from me! Shame on you t mobile for hiring peoplelike this!

I was promised 400 to switch. Never got it. I bought a phone for cash. Thought I was paid in full. NOPE for two years I must continue to pay. The stores LIE. In the fine print yor contract is rigged to get them more and more

I ordered a IPad 9 on Dec 28, they billed be $128.54 on Dec 30. I paid for second day Air, so delivery should have been Feb 1. I checked the tracking number and UPS had not received the package. I call TM's expert and he told me it was on back order and shipping could be delayed until mid March. So I ask to cancel. And for the next 19 days I called about 16 times spend at least 15 hours asking for help. On the 19th UPS still showed they had not received the Experts and Supervisors tried to tell me it had ship next day air on the 8th. One excuse after another. On the 20th I received a email from T-Mobile Care in forming me they had received my IPad and will refund my money at the next billing cycle. I'm switching back to Verizon wish I'd never left. Much better coverage for the same cost. I gave 1 star it will not allow 0. Save your self some pain and suffering avoid T-Moble.

I payed Assurant insurance for almost 3 years for my phone. My screen cracked and I needed that part to be repaired for $30. My claim was approved and I scheduled appt in the store. They told me they can't repair my screen because, listen now, my battery was performing bad makes no sense! After 3 years of using phone of course that my battery wont be new! Nowhere in Terms and Conditions states I need phone in perfect condition in order to repair the screen only. I called online tmobile customer service and calling Assurant and they admitted they were wrong about it but couldn't do anything. I was ready to switch the provider. 10 days after someone from Tmobile called me and said they are going to pay $70 if I say their customer. NEVER GET ASSURANT INSURANCE! THEY ARE RUDE AND WON'T HELP YOU EVEN IF YOU KEEP PAYING FOR IT FOR YEARS! STAY AWAY!

T-Mobile is charging me for the phone that I returned back to them. They said they didn't receive the phone, but the phone was delivered. They claim that they open the package. It was an empty package. Now. I'm getting charged for 1,000. I call them several time to try to solve the issue and see what can we do? How to find the phone? They open the investigation. They try to convince me also to get a watch, which I already have another watch and I tried to explain to her. I don't need another watch. She's like, oh, the watch is free. You don't have to pay anything that turned out to be. Also a lie. If anyone out there trying to go to T-Mobile, please don't do it. It would be the biggest mistake that you will make. This company is a frog. I personally, I'm praying for this company to go down.

They have extremely long waits, constantly drop calls after long waits and do not call back customers, they do not make good offers to keep long-time customers, AND the 1-time of ever paying a bill late in 12 years of payments they immediately sent the bill to a collection agency at 1 month late of which I was gone for a death in my family. You cannot get helpful customer service there, the service was crap even in a major city, and when I finally had enough and tried to transfer my account to a different company - they would not correctly change my account over and I was on the phone over six entire hours! Who has this kind of time? I feel like they intentionally try to f*** over their clients so you give up and stay with that company because you can't cleanly break away! NEVER EVER EVER AGAIN WILL I USE THIS COMPANY - EVEN IF THEY WERE THE LAST PHONE PROVIDER ON THE PLANET! I'd rather be free without a phone! F*** you T-mobile!