T-MobileReviews 1,948

I have never had an issue with my phone service, until I switched to T-Mobile! It is 2022 and my phone service in the late 90's worked better than their 5G service. Wtf even is this?

Any one please do not trust what sales person and customer service representative tells you,they are not trustworthy people,everyone will tells you different things and pass 14days after 14 days we are stuck with our contract.
Please please do not change your phone service to T-Mobile

T-mobile is the worst cellphone company. Had issuses with my phone from day 1. Then they exchanged my phone for a new one. Then they tell me in order to accept or make calls unless I'm outside. Really? And there was NO credit given to me when I paid 90.00 for one line for 2-3 months. Their a big RIP OFF!

Purchased internet service which after 1.5 months of trying to get a good signal, I gave up.
Went to their store where I purchased it and was told by an extremely rude salesperson that if I wanted to cancel I needed to call their customer service and that the store ( in Haines City, Fl) would not accept their equipment because I needed to get a label to ship the equipment. After calling their customer line (someone in India answered) I was told that I needed to take the matter to the store. Finally I ended up going to another store in a different city to get it resolved.
Bottom line: Their phone internet did not work; their customer service is AWFUL!

T Mobile will not issue me a credit ($9.41) that was owned after I left their service. Despite having my account number, last 4 of my social security, phone number, full name and address, and their ability to see that they owe me the money. They keep telling me that they can not verify my account because I don't have my 6 digit pin number. Apparently there is no way around this. Completely ridiculous.

I have been a loyal customer for over a year as a customer I deserve honesty not the run around. T-Mobile Customer service still owes me money the supervisor lied to me and their so -called experts too. I was told 2-4 times my money would be deposited in my bank account and never was like the supervisor told me it would. These people are not experts they are out to rob you they are scammers and they never apologized once for giving me the run around they kept telling me the same story more than once. Just excuses they don't care about customers just out to rob you.

1801 Eastchase location
RONALD TYE! Omg he so helpful and knowledgeable. Outstanding. If I can give home 10 star review, I would do that too. Appreciate you Ronald.Happy Holiday to you and your family.

He apliacado para una nuevo chip el agente me cotizó un precio que no era el real. Luego me dijo que esperara una hora para resolver mi problema y pasaron más de 5 horas hasta que volví a llamar y no pudieron darme la solución. Aun pasado las 24 horas no he recibido llamada por parte de T- mobile. Gracias no la recomiendo jamás.

I purchased a Motorola flip phone,2021 model from T-Mobile it was great at the beginning,something went wrong with the phone I called their costumers service with no help what's so ever.after 40 something phones calls they told me that they would replace the phone and they did with a 2019 model that's when I stopped service with T-Mobile.but why should I pay for an older model when I was paying for a newer one?

I switched from version and was told my phone would work they just needed to send me a new sim. When I got it, it was spotty and then stopped working altogether. When I called they said it was locked so we called Verizon with TMobile on the line and they said it was unlocked. I went back and forth for weeks and even went to the store and they said if they couldn't get it working they would give me a new phone. Now that I've tried all the things they said they now claim they can't give me a phone because I don't qualify. TMobile is the worst cell carrier I've ever had. They lie and just want to trap you. Also DONOT buy a phone from them or you will be stuck because their refunds are only 14 days and they will drag you through tech support until the 14 days are up and you're stuck. Worst company ever. I hope they get sued and go bankrup.

I was having issues with changing from Sprint to T-Mobile SIM cards I did not like the idea of it because I had issues with T-Mobile before there's SIM card but Kenny at the South Lindbergh location help me out with all that And also again he helped me out today with my with my T-Mobile drive safe that you plug into your car...
It's kind of bad when you call in to customer service or anybody like that It don't seem like they can help anybody at all because it sounds like they don't know anything soon as I go into the store everything gets taken care of again I want to say a big thanks to Kenny at the South Lindbergh store and their other employees... For further reference I will try my best not to call customer service just go to the store...
You guys want me to take pictures that's ridiculous how can I take a picture of a phone call...
Sprint customer service was good T-Mobile customer service sucks

Because T-Mobile home internet is too slow for my house, I called to cancel it for full refund within the 15-days-test period and return all the devices. However, T-Mobile still sent me a final bill and charged me for $130 with the "non-return" devices. I called serveral agents and none of them were able to help. I suggest avoid T-Mobile at all costs. Their internet service is not fast and the customer service is really bad. They do not care to help you.

I was a customer for a few years until recently. Even switched to their internet service. No issues and always great customer service, UNTIL NOW! Internet service tanked and I had to switch. Customer service has gotten so bad that today alone I've been on hold for over 2 hours. Yesterday was horrible trying to explain the problem. On hold and speaking with customer service ate up some much time I'll never get back! TMobile is NOT recommended as a cell phone or internet carrier. So bad! Share and warn family and friends.

I was billed for a phone that I returned. I have email proof that t-mobile received the phone. And was still billed almost 700 dollars for this. I called t-mobile who then told me "it's fine we will put the bill on hold because your phone is at the wearhouse, it just has not been scanned". However, even after a 40 minute phone call, the next day I get a bank notification that the payment was being processed. I called again and the same thing. They say "our bad, the bill will be put on hold. Tell your bank that blah blah blah." And today I wake up and all my money has gone to this stupid phone which got somehow scanned in the wrong warehouse. I am active duty military. And if you want, you can look at what I get paid a month, to which you'll see that the 700 equals about a THIRD of my monthly pay. That is money that is suppose to go to my school loans and other bills which I cannot pay now. I am going to have late fees. My bank is probably going to fine me because of this. This money was also supposed to go towards a visit of my mom's who I get to see maybe once a year. But its fine because I'll get a refund in 3-5 days right? It's a holiday week. I am overseas, and I'm broke right now. So no. It's not fine. I don't know how t-mobile is going to fix this but they'd better. The crappy service I pay out of my butt while being overseas isn't worth me loosing my savings.

Update: they have been promising my refund. They said 3-5 business days. It has been 2 weeks and I have been calling EVERY DAY. Every time I call they say "oh you'll get it in 24 hours." And it has been denied twice. (This has been going on for 2 months).

Only started with them it was great. I gradually went downhill from there. Every time I spoke with someone I got a different answer and more fees.

Tmobile sold me a used cricket phone but charged me for a new tmobile Samsung a 13 5g. I made multiple attempts to get this issue resolved. Every phone call was we are looking into it, call us back in 7 to 10 days. So I did I called multi times as I was getting the run around. Now there solution is to block me from calling 611 at all. I have to dispute my issue in writing. No 611 calls including technical support. They set me up they knew they were wrong and gave me the run around till they blocked me. Now for one line my monthly bill is 275.00 and I can't call 611 to ask questions or dispute my bill. Leaving asap

RANT- if you don't wanna know about it keep scrolling.

Black Friday 2021 Marcus and I decided to switch to T-mobile and we did this because we were having lots of service problems and random up charges.
When we went to T-Mobile and told them about this and they sold us on switching. They said they would give us a killer deal and we can trade our phones in and get brand new phones as well as they would pay off the remaining balances of our phones from Verizon. We would receive a Mastercard in the mail with the amount we still owed to Verizon within in 6-8 weeks. We were so impressed and happy with our decision and thought we just got the best deal. Fast forward I have called almost every single month since LAST November to check on this because we still have not received the Mastercard in the mail with the promised amount and now they was to give us a tenth of what we owe to Verizon because the value of our old phones has decreased so much. I reminded them that we were promised our bill would be paid in full and if there was a mintake on behalf of T-Mobile that it's fine but they need to honor their promise to us. I have been on the phone OVER THREE AND HALF HOURS trying to either get our bill paid OR to give us back our old phones (or just the version of iPhone we had) and we will go back to verizon. I literally am so frustrated we were completely scammed. After speaking with 8 different representatives which of two were supervisors on the customer care team Maria and Robert who also refused to give me their employee Id and initial of their last name, I asked to speak with the higher up and was told that their supervisor does not accept phone calls. I said that has to be untrue but it's fine I just needed to speak with some one else that CAN help me and he told me that the phone call end with him and I would not be speaking with anyone else and then proceeded to put me on hold for another 20 minutes and never came back to the call. I assume he was waiting for me to give up. Which I did via phone but I will not give up overall. Id LOVE for t-mobile to honor their word and promotion posted via website and posters all over.