T-MobileReviews 1,948

Ordered a gateway internet device during a promo they had. Which was demo for 3 weeks for no charge and if I didn't like it I could send it back. I ended up trying to request a refund 2 days in only to learn they wouldn't not accept their own promo and they would bill me for the time. Which was fine. I wanted them out of my life. Only to spend 40 minutes on the phone to be hung up on and an hour and 15 minutes in a chat with one of their workers asking questions like," will anyone in your family want to use this if you cancel?" Especially when I was only chatting and calling to cancel. To which the worker told me I would not be charged for the cancelled service. Now we fast forward to the end of my first and last billing cycle. I had to call again and be on hold again to ensure they actually cancelled my service (they did not) and they wanted my monthly bill payment after I sent their gateway back. All in all a waste of time, money and effort. If you'd like to save any of those and the grey hairs they give you. Just stay away

We have been with Sprint since 2012 and this is the worst customer service experience I've ever had! EVER
WE'VE BEEN on the PHONE with them 24/7 every week! I'M SOOOOOO OVER AND DONE WITH THEM! WE'RE LOOKING RIGHT NOW FOR A competitor to take and transfer these phones right now!

Nothing but problems. Think you have one solved and next month same thing, over and over. The insurance company they partner with "assurant" total scam.

Been with them 13 yrs. Love TMobile. Talked to a lady named Nina from the Phillipines earlier. She was AMAZING!

Disgusting customer service that's T-Mobil! The support service manager cannot correctly take the card details for process to the automatic payment. It's not professional. But, they don't even try to correct their mistakes and apologize, they try to take more money from you and convince you that it's your fault. It's easier to use free wi-fi in a cafe than to do business with this company.

I canceled my business account in November
I'm still getting bills! I've been told that this is not correct. Now it's a final bill?
Non-English speaking
No supervisors available
Noone knows who to connect to
Really?!
They don't even ask for an account number!
It's a joke!

Been with tmobile about 11 years. Equipment is average,coverage is good not great, customer service is horrible. It seems a language barrier or understanding of simple issues. This is what happens when a company is more interested in profits and outsources everything sacrificing customer service. Having to explain over and over to c.s. Reps and when they get frustrated they hang up on you. I would never recommend tmobile, I'm looking for another business carrier as I write this.

Paid deposit then decided not to get there service so called and canceled the dirty basterds kept my deposit I will never even think about t-mobile again even if it was free NEVER AGAIN

Avoid being lured in by overcharged phone plans offering " free phones "which usually will total to 5 times mores than what you would of just paid upfront. They're 80 dollar a month plan gets added fees which will bring you up to around 100-130 a month. Ridiculous. Be careful canceling as well as if you even do it one day after your billing cycle they will charge your for the full month. Never will I ever suppose T-Mobile again.

Tmobile will never tell you the truth. They will over bill you. You will not get any customer service watsoever. Buyers beware. You will be sorry if you sign a contract with them.

Phone broke, mgr defect- Samsung flip. Had the insurance- they charged $100 even though it was defect. They sent the wrong phone( they send fold instead of flip)Spent a month trying to get correct one(flip). Finally received flip and sent fold back and have tracking number showing received. Then they say they did not receive the flip back. Well that's because you sent us a fold not a flip. They agree they received the fold. They charge us. For a flip- which of course was never sent because someone screwed up and sent a fold which they received back. 5 months later- hundreds of hours of phone calls weekly and every annoying customer service person and mgr you talk to tells you they see the problem and it will be fixed in 7-10 days. Yet for some reason it's 5 months later. And the same thing repeats again, same conversations same explanation yet no one can seem to fix the issue. They sent the wrong phone but because we didn't send back the one we were supposed to get(because we received fold instead) their computer says it wasn't returned. This is ridiculous and the straw that makes us give up on TMOBILE.as they are beyond incompetent.

They told me I had until the 29th to make my payment, than turn my number off on the 19th and charge me $20 per line plus all kinds of late fee close to an additional $100 to turn the service back on. I'll be changing cell provider ASAP. Stay away from T-mobile if you want an honest cell provider company

I had call t mobile 3 days talk to manager managers all 3 days they said they would call me back and did so I call back ask to speak to manager over there head they said I can't and they can't they will send them a email it will take a week for them to get back t mobile have made my address public this is not kool I have someone trying to kill me and now t mobile has help them find me I ask t mobile to take my address down they said they can't they make everybody address public this not kool I have the police involved now

Hace un año empezé con T-Mobile y desde entonces nunca tuve cobertura, solamente podia hacer llamadas de emergencias,
Solamente podía hacer llamadas dentro de mi hogar porque usaba el wifi de mi casa de Xfinity.
Fuerón muchos meses de estrés, porque solamente le daban mantenimiento a nuestros celulares, por último dijeron que el problema era la SIM CARD se la cambiarón y no funcionó, nos mandarón unos celulares más reciente 135G y aún así no agarró señal 5G.
Solamente 2G y a veces.
Me empezaron hacer cargos extra a mi cuenta,
Y decidí cambiarme de compañia pero T- Mobile no quiere liberar el número de mi esposo, porque supuestamente tengo un contrato con
Ellos de 2 años yo jamás firmé contrato, eh hablando con ellos y no quieren ayudarme, me dicen ahorita le llamamos y no me regresan la llamada,
Son groseros, realmente estoy cansada de tántas mentiras de parte T mobile.
Te prometen la mejor cobertura que no tienen...
La mejor cobertura de T mobile es 2/3G están lejos de la realidad que dicen ser líderes.
Exigí un crédito por los meses que estuve sin señal, me dieron el crédito de $275.00 y nunca lo recibí, pregunté que pasó con ese crédito y dicen que fué descontado de los dos celulares 135G que me mandarón, pero yo devolví esos dos celulares por UPS,
Por eso digo que son rateros, mentirosos, es la peor companía con la que eh tratado en Toda mi vida.

I paid 427 dollars for a iPhone 14 pro max on Dec 31 *******! The UPs driver got to my house and said the package was "missing", but yet he NEVER marked as that right away. I called T-Mobile and they KEPT saying no it says it's on the way you have to wait patiently smh I kept explaining to them that the man did come and said my package was NOT THERE! I called the ups store manager and she said she has my box but NO phone was inside of it! I even put her on a 3 way call with T-Mobile to explain to them I DO NOT HAVE AN ORDER! The manager finally put it in the computer package missing/damaged and here it is Janurary 18th that T-Mobile IS STILL REFUSING TO PAY ME BACK! First they said they had to launch an investigation. Now they're saying they are waiting for the phone to arrive to a facility bc no one was there to get the phone & sign for it when it arrived as if they don't see where UPS finally marked it as missing/damaged! At the end of the day I have a lawyer and I am taking T-Mobile to court! I am suing for pain and suffering also considering this was a Christmas gift to my daughter and now we are in the middle of the month & they still WONT PAY ME BACK!