SwissColonyReviews 204

The website suggest to add everything to your cart offering to ship to multiple addresses, not true. After your order is place it will take you over 2hrs to receive an email that your order has been placed.

I received an email showing everything going to the same address. When I called customer service they said there was nothing they could do. So… after placing a $400 order I assumed that they would offer to assist getting the products to the right addresses. Nope, no offer to assist in this matter.

They told me to wait for the items to be delivered and take them to the Salvation Army, get a receipt and submit to get a refund.

So basically after the New Year I will get my money so I can finally get gifts for my friends and family. Thanks for turning my holiday into a nightmare.

If there was an option for zero stars, I would click it! This is hands down the worst company I have ever made the mistake of ordering from! I will NEVER use them again for any of my holiday needs. First their workforce has zero skills to make changes in their system. Second you are outsourced almost every time. Third, I was so fed up with trying to add in another address location to a promo item and I was informed it can't be done. Then I said I want to cancel my order and get a refund and was told the system is locked and that can't happen either. I knew I should have gone with Spoonful of Comfort or Harry & David! They never drop the ball. This company is sneaky. Now both items are going to my Sister and then she will have to ship to KS on the 2nd item for me. I DO NOT recommend using Swiss Colony. I'm a person who does a lot of delivery items and they are beyond unprofessional! STAY CLEAR!

I only ever oder from them at Christmas time. I paid my bill off in April. The order I put in this time was for about $60. I check my order status and it says I owe over $300. Call and they can t explain it. The weekend customer service is a joke. Can't explain it to me. Can't cancel my order or my card so this crap doesn't happen again. I am not paying their bull$#*! charge except for this order. My recommendation is don't ever use them.

The prices are high but when you add the shipping and handling it just becomes ridiculous. I like the petit fours but I will not be ordering again.

They'll tell you your order is shipped when it hasn't been shipped. I ordered on Friday, November 10,2023. On Monday, November 13, I received an email saying my order was shipped. This is Wednesday, November 15 and FedEx still shows it as nothing more than "Label created". Knowing that everyday FedEx recipients might not see the most detail about their package, I signed into my FedEx account and see nothing other than that.

Be careful with ordering with the Swiss Colony I was overcharged paid in full all of my orders were wrong one half of all the items were damaged or ruin some of them takes outdated not worth buying when it came to the clothing the jackets were small and should have been large the shirts or small the blanket came in the wrong design I highly recommend you go to your local stores Harris Teeters Publix Costco and buy better than this for yourself for that special love one but not with Swiss Colony

I've ordered cake and cookies for a thank you present for family. It was shipped on 9/22/2023. As of 10/03/2023 the cake and cookies have not arrived and pet UPS. There is no scheduled time for delivery at this time. I'm frustrated.

This is a very bad experience.Buyer beware! I order 3 products base on the pics on their magazine,what I got was a poor resemblance of what they show. Never again Swiss colony! Even the taste of the broken Baklava wasn't good,what a scam!

I have been ordering from Swiss colony 7th avenue and Jenny for almost two years now payments are paid early every month and because of a bad issue with Montgomery Ward they refused to accept any more orders I give them zero Stars my suggestion to you don't order from any of the accounts because no matter how good standing you keep your order they'll screw you over

I have paid my bill in full and Swiss Colony continues to charge me a Late fee and interest charge every month. When I try to call the machine says no one is available. So far they have charged me $150.00 on top of the $250.00 I purchased. How do I get off their list?

This goes back 3 years now and I'm very disappointed with Swiss Colony, I called and reported 3 years ago that I haven't received any of my orders and I was told to disregard it and today I received a call from a collection agency! First of all how can customer service say disregard any future billing it was taken off my account and 3 years later I'm being billed. Too many chiefs and not enough Indians. Please get it together. I'm the type of person who pays for what I receive and if I don't get it why would I pay. Would you do so!

I ordered 27 Spring Favorites from the Spring Sale catalog on 4/9/2023, for my son's bday on 4/13/2023. Today is 4/18/2023, and it still has not arrived. FedEx Tracking showed that it sat in Wisconsin, then in Arizona for days. It's going to Arizona so why hasn't it been delivered?! Yesterday FedEx updated saying delivery by USPS by end of day 4/17/2023. Today another update saying delivery by end of day 4/18/2023. When I contacted Swiss Colony, Lacey was apologetic, but said that I should've requested expited shipping. Why should I request expedited shipping? One would think that normal shipping should be within 3-5 business days, not 10. She said their shipping is 7-10 days,and she could refund me the shipping and that's all she could do for me. They could use a few pointers from AMAZON! If you want to order something, be sure to order it at least 20 days in advance. Simply unexceptable shipping.

I ordered an item for $24.95. The order form indicated that the shipping charge is $9.99. My credit card was charged $11.98 for shipping plus tax on the same amount. I called Customer Service & they said that their shipper has a surcharge! I believe that they should have indicated on their order form the amount of the "surcharge". I would have not placed the order if I knew that the shipping+ the "surcharge" equals almost half of the order's price. I believe that hey are dishonest & fraudulent.
Anwar Ghali, MD

If I can give a zero stars at this company I will. My friend sent me a gift from this company. This company messed up my credit score because they charged me from the gift I received from my friend. I did not ordered anything from this company. Be careful receiving any items from this company or they will messed up your credit history. The food was not even good.

Ordered cheese logs for my sister on 01/11/23, suppose to be delivered by 01/19/23. It's 01/23/23, tracking states the order has been sitting in Houston since 01/17/23, contacted FedEx and Swiss Colony this morning 01/23/23, no response from either this PM. Called Swiss Colony pressed -0- for a service rep repeatedly hangs up on me. My sister may never receive her Birthday gift,.shop elsewhere. Maybe send something from Hickory Farms or others. Order
# *******.

I thought I liked "The Swiss Colony" a lot,
But after trying to order, did not.

I entered all the addresses with care
In hopes that my gifts would really be there.

December 24th they said was the date
For all the deliveries -- no one must wait.

But alas, it is now January 5th.
Nothing is delivered; no records exist.

I know the best way to cope with this bomb --
Next time I'll order from Nuts dot Com!

Heide hepler

My Dad used to order from Swiss Colony every year. This year I placed my first order, and it will be my last. Their customer service is ridiculous. Also, I ordered the fudge liquer balls. In the picture they appear to be quite large. I was thinking we could cut them in half if one was too big. In reality, they are the exact size of marbles. Before they came, I ordered four boxes of Christmas petits fours as gifts for coworkers. They were due by 12/20. I never got them. Had to do some quick last minute shopping. It worked out, though. A local dept. store had Harry and David candy gifts, and they went over big. Coworkers LOVED them. Next year...Harry & David.

My mom has been purchasing me a fruit cake from Swiss colony since I was 16 it is my birthday and Christmas present every year since then I'm now 62 and I cannot see myself not getting this cake every year I have never had a problem with Swiss colony the shipping is prompt and whenever I need to call them they are very helpful and accommodating this year my cake was delivered to the wrong house and I got on the phone with them instantly and they instantly refunded me and sent me another cake so you people who have a problem with Swiss colony you need to check yourself because if you call these people with a positive attitude you will get positive results thank you

Placed order on 12/12/2022 to deliver by Christmas. It was delivered on 1/3/2023. It took two and a half weeks to deliver something only about 100 miles away. I am disgusted beyond words. I used them for over 20 years and they got progressively worth. Every year there is an issue. This tome, it's a final straw.

I have shopped online with Swiss Colony for many years and am very happy with their products. Their food items as well as other gift items have been of good quality. Shipping is a little high, but orders are delivered in a very timely manner, which is especially important at Christmas! I highly recommend Swiss Colony.