SwissColonyReviews 204

This was my very first time ordering from The Swiss Colony and it will absolutely be my last time. I was expecting some top notch charcuterie items but I must say that what I received was not worth the $50 I paid for it. With the name being "Swiss Colony", I had hoped for some delicious Swiss chocolates instead of items that were cheap Dollar Store quality with melted chocolate covered peanuts and stale low quality chocolate balls. The yule logs tasted like Dollar Store bootleg ring dings. Nothing they sent had an expiration date on it so I'm pretty confident from the looks and taste when I say these items must have been years out of date. I wish I had done some checking on my end first before ordering. I would have seen the 1.39 customer satisfaction rating this company has and read the poor reviews before spending my cell phone bill money on this garbage. If I had, I would have read the other 116 critical reviews from other people who purchased from this company. Totally Disappointed.

Ordered different holiday gifts to be sent to different addresses. Able to track packages on Swiss Colony website with links to track shipping. Noticed gifts were mixed up and sent to wrong addresses. Called customer service, the lady was very rude and did nothing to correct the problem. I will never order from this company again.

Been a customer for 3 years with a $1300 credit limit. For large items it will cost you at least half the item you order for shipping costs for things you can get at your local grocery store. My last time with Swiss Colony!

I call because what they were charging me was more than the web site and order sheet had for shipping and processing charges. When I called the lady was rude and told me that she was having trouble hearing me, as I put the phone closer to my mouth (had it on speaker) she hung up on me! FYI the shipping and processing cost was half of my order! Canceled my account and I'm done with them.

Stay away from this company, by the time I get my cold items they will be spoiled shipping takes to long and they will not send you a return label they only do credits, buying BEWARE.

Last year I placed an order with Swiss Colony and didn't find out until one week before Christmas that they did not approve the order. They said it was because there was a fraud alert placed on my account which I placed myself. Instead of verifying my identity they canceled my order. I called and a woman placed each order to 31 different people individually, which took over an hour on the phone. I offered to pay with a credit card and they refused to take my payment. Fast forward one year later here we are 2022 and no one is able to remove the fraud alert or check to verify my identity so that I can use their credit service. Also, last year some people got their gifts for Christmas on Thanksgiving and other people didn't get their gifts until a week or so after Christmas last year. Some people got two of the same thing. After this year I don't think I will be using them again. I paid for everything this year but can't seem to get through to anyone in order to verify my identity and remove the fraud alert.

I just went on to swiss coloneys web sit and found out I owed them a 107.00 which I no was paid but they did not have any info about it just a charge of 68.00 so I payed them what they wanted so be very care ful fromm year to year with them.

Won't deliver when you ask. Lat 2 years asked for Dec. 20 delivery and instead the deliver in November. Poor customer service.

Applied for credit and made an order. Received an email about them working on the order. Inquired the next day and she said it's approved and I will receive an email when it ships. 2 days prior to Thanksgiving now and nothing has been emailed to me. I call and she tells me oh it requires $20 down? Thanks for ruining my holiday. I hope your business goes broke

Been a customer with Swiss colony for 10 years. April of 2022 they credited my wife's CLOSED account with my payment. They refunded 3 of my payments to me and reported that I was 30 days late to the credit reporting agency. I called there accounting department and they fixed the problem but still have me reported as 30 days late in April of 2022. I've made several request to fix this but they have not addressed this problem. It's a shame that their mistake is effecting my credit report and I will not be purchasing Swiss colony products in the future.

I've been ordering from Swiss Colony since 1980! Their deliveries are alway around my target date I pick and they stand by their commitment of FREE replacements if my order was shorted an item!
I've Loved every creamy cheese spread I've purchased, on top of crackers and thick slices of various breads along with their hard cheeses and sausages sliced, making a festive display by arranging them on chess boards with various toppings!
Swiss Colony also have mouth-watering treats, so delicious, it a party for the eyes as well as the tummy, making it rather difficult to choose just a few to fit our budget lately, yet we always get a little something, even if it's just their FREE Gift tin of chocolates to satisfy our sweet-tooth over the holidays!
With all my praise, you just might be wondering why I am only giving a rating of 3 Stars. My Reason: The Delivery Charge is Outrageously High.
As a longtime customer of 42 years, we have gotten older along with the company. Our family has expanded with children, their marriages and grandchildren, making budgeting a necessity now.
We all look for Free Shipping now, or at lease an incentive to shop at stores that Offer a good percentage off. However, having recently placed an order at Swiss Colony this year, I was Shocked to see my Delivery Charge and Surge Charge for that delivery charge came to over $42.00! That was Only for the delivery, and the few gift variety packs are all being shipped to our home! (we hand them out before Christmas!)
Before I placed the order I called Swiss Colony's Customer Service to request Free Shipping or a percentage off for being a "Valued Customer" for 42 years. I was politely told they could not.
Then why am I always being told I'm a Valued Customer to Swiss Colony?
We decided, with reluctance, to place the order this year. Yet, next year will sadly have to be different.

I absolutely refuse to order from Swiss colony ever again. I placed my order, and went to expected shipping date to be the 26 of October. I have an app that allows me to track my packages, and gives me an arrival date. The app, which I have proof with, said my package was supposed to be delivered two days ago. I contacted customer service hoping they would look into this for me, and the only thing they told me was that I requested a delivery date of October 26. That was far from true, and even if it was true, I know that deliveries from Wisconsin to Indiana do not take a week. I have had packages from New York, England, California, and Nevada sent, and received half way across the country completely sooner than that. I proceeded to tell them that if my package was destroyed when it arrives, I will not be paying for it and will be expecting a refund. This company absolutely sucks and I have no idea how they are still in business

Delivers wrong selection to people, delays is shipping, makes mistakes in billing then blames computer but still sends out fraudulent statements. Call Swiss Colony if you want to hear excuses but no problem solving. After 15 years as a customer, enough was enough. Sent me a collection notice on items paid before they were even invoiced, claimed computer error, but still wanted the $10 late fee.

I live in Dallas Texas and have for over 4 years now... and magically they gave someone a credit card in my name. With a Waco po box. Then when I disputed it they said they where within their right and I still owe them and they still are putting negative points on my credit...
I mean really what was ur first red flag. Waco tx 2 hours from Dallas or was it the po box that caused a red flag? Nope not at all here ya go Johnny smoke up merry Christmas. So scammers there ya go easy as pie... to bad their products suck too from what I have read. Fkn momos

I ordered some Swiss Colony treats for Christmas. They arrived timely, well packaged, very fresh and as a complete surprise, my credit rating increased because of their consistent, positive reporting on my credit reports.
Very happy customer!
Thank you, Swiss Colony!

Someone opened an account and credit line without my approval. I suddenly get all this stuff sent to my house in my name with a note saying Gift from me. I called and they were no help. Wouldn't refund me and they don't care. They obviously didn't ask for any form of ID or picture. This sounds like an inside job at the company just trying to scam people. I will be filing with the FCC, BBB and look into a lawsuit. I will not have my credit report be damaged by a fraud company that's either not checking peoples identity and/or have criminal activity within the company to profit from.

I order from here every Christmas and on some occasions like when my husbands aunt had surgery the other day. We've always been impressed with what we receive and great prices, but delivery is a little slower than any other place I shop online.

SWISS FAMILY... Hard to Believe this Company can Sell Such Minuscule Mouse size portions of Cheese in there assortment for the Ridiculous $$$Prices they Charge...
If there was a Way to Rate lower then One Star that's what would be Given
Was Sent as a Gift... When We Saw what was Delivered... We Were Extremely Humiliated... As the Title Says
NEVER AGAIN...
AND ALL KNOWN WILL KNOW.
Thank You

My friend ordered from swiss colony and apparently their card didnt go through, my phone was used to place the order and 4 months later all of a sudden it ended up on my credit report dropped my score 73 points and they didnt get in touch with me about it and they refuse to take it off. It wasnt my card or order, all I did was let a friend borrow my phone.