SweetwaterReviews 1,199

I bought a few stuff from this store and did ask for a discount, another online store was actually giving me a better price and when I asked for price match the sweetwater told me this:

I believe the fact that I can provide you with a free 2 year warranty, free unlimited technical support, and the fact that I know enough about this equipment to tell you precisely how it will work and how to connect it should be worth the difference of a few dollars, don't you?

Before buying I sent a diagram to the sales rep of what I was looking for to achieve with my mesa boogie dual rectifier and tc electronic g system.

I found out later that he was not correct and the solution was just buying a couple TRS cables and not a full midi switcher, midi splitter, and midi cables.

What I did not like is that I got the wrong advice and now I have to pay the shipping back, I don't like being told something and them end up being the wrong advice, I don't think it was because they wanted to sell something but because he did not know enough what he was talking about. I think clients go to sweetwater because of their knowledge and if I pay more for that they should own it if they give the wrong advice.

That place is a Christian Robot Factory.
I must say the sales ROBOTS are very nice & courteous on the surface (most with an annoying Joel Olsteen kind of vibe to them) but I think there is some kind of Christian nationalism going on in that place, almost like: let's use some of the non believers money to help spread our political agenda
Kind of feeling. They won't openly talk about religion or try to convert you but it's in the extremely passive aggressive attitude that bugs me. The Company
(to its credit) is highly efficient in moving products and taking orders, and even is very powerful in the area of making sure that the company's they work with are holding their end of the warranty if something was to go wrong with the product.

All those nice attributes not being ignored,
I still am left with a feeling of the onward Christian robot thing. And it feels like it's comming from the top. In other words these guys are allowed to be flakes. You get the feeling that all they have to do is hint to the boss:
This person I'm dealing with is a nonbeliever, and that gives them carte blanche to not return phone calls and just drag their feet in general when it comes to service. So i'm not trying to nitpick here and I truly believe that if a few Musslims or Jews etc
Worked there it would be because of political reasons. However a fish stinks from the head down, and this smell kind of overrides all the good stuff they do lady's & gentleman cause there's some serious stank going down from the roof to the ground. Let me hear all you non believers sing YOWWWWW! (sung with a 80s kind of black soul
Accent).

I sometimes really have to wonder how many of these negative reviews are written by either Sweetwater's competition, or by some people who don't live in the real world, where things sometimes go wrong. Any company is going to have problems, there are always going to be times when equipment is damaged, or doesn't work right out of the box, but it's what the company does at that point that sets them apart from the rest. I have bought thousands and thousands of dollars of equipment from Sweetwater, and 95% of the time, everything shows up on time, and in perfect condition. What about the other 5% of the time? I ordered a Bose LII system from Sweetwater ( $3000), and after setting it up, I noticed a rather loud buzzing sound coming from the unit. I called them,( I usually deal with Carson Mclain), and he immediately gave me a return code, with a pre-paid shipping label, and said to return it. I couldn't ship it back right away, because I was out of town for the next few days. Three days later, a brand new Bose system was at my door, and I still had the original one in my studio. They didn't even wait to get the defective one back before they shipped me a new one. Now that is great service!. I have had to return a couple of other things I bought from them that had issues, and they have always taken the items back, paid for the shipping, and shipped the new items within three to four days. I'm sorry for those who say they have had horrible service, but I believe there is a lot of exaggeration going on here. I have dealt with every on-line music store there is, not to mention the chain store guys, and I have been buying equipment for over 45 years. Each one of them has their own faults and problems. ( some more than others). I have never found one place yet that comes even close to the professionalism, service, and customer commitment that Sweetwater has. As I said before, there seems to be some exaggeration going on here. PS-- I am not an employee of Sweetwater, I am an extremely satisfied customer, who will continue to deal only with them until I see a reason not to. ( It hasn't happened yet!).

I honestly don't know why there are one star reviews on here-I have dealt with Sweetwater for over 20 years and have NEVER had anything but excellent service and customer support-I have called with software problems because of my stupidity and they have remotely accessed my pc and mac MANY times and helped me. I drove 8 hours to go to Gearnet and it was the most awesome thing i have ever done music wise-Incredible one time deals, great workshops and music. When a company can accommodate 10,000 people in two days and make it an amazing experience that says a LOT. Always first class in everything they do in my opinion!

Customer of many years, "very nice" when you make a purchase and usually fill orders quickly but if anything goes wrong your thrown into the back lane, no response to phones calls, emails, lame excuses by management, voicemails. These guys are the most expensive shop online and praise exceptional customer service, full of $#*!! Earn your money fellas by standing behind your mottos. Not buying here again, and I've spent thousands and was about to spend more... no more. Much cheaper better prices and service elsewhere for sure.

Just brought $700.00 worth of pedals My salesman Dan is very knowledgeable and gave me a pretty good discount on them. When I placed my order he spent over 1hr 30 min answering my questions. I was supposed to get a guitar a week later he said they were waiting for the order they did not come in yet he miscalculated so it will be another 2 week wait no big deal. I also returned one of my pedals a DD7 and was returned without incident. Overall a good experience and will use them again if you want to try out gear go to Guitar Center then buy it from Sweetwater as GC has screwed me and thousands of others

I'm a voiceover talent and recently decided to upgrade to a Neumann TLM102 based on necessity (my Rode NT1A was broken and causing static in the recording). I've heard wonderful things about Sweetwater on several voiceover forums, but never previously ordered anything. When I searched online, I found the best price with free shipping at Sweetwater.com and ordered it. I soon received a call from Brad to talk about my recent order and talk about other items in my sound chain. I know Brad's job is to sell gear, but when I was talking to him, I never felt like he was trying to push products on me or upsell for the sake of his own bottom line. I really appreciated his knowledge and expertise, and he kindly took time to explain the difference between preamps vs. interfaces, some features of the new microphone I had purchased, and what other items might pair well with my new upgraded microphone. He showed concern about my purchase being delivered safely, and sent an email immediately after it had been delivered. I found the product packed safely, and the little bag of candy inside was a cute touch that my kids enjoyed too! I got yet another call a few days later from Brad to make sure I was happy with everything and I told him that I wouldn't mind him calling me in another month or so to see if I was ready to purchase a new preamp we had talked about. He's the kind of guy I don't mind spending money with because he actually seemed to care about giving me the best studio equipment that fit inside my budget. I don't have all the money in the world to spend on gear, but when it's time to buy something else for my home studio, I'll be buying from Brad Thomsen. If you want to call him for gear needs, his number is *******700 ext 1964.

Great service. Great shipping two day for me. Personal agent for all orders that keeps you updated about the status of your order. Ordered six times from there and every time has been seamless, not stressful, and a joy. Used them to fix a guitar that had fret ends sticking out when it turned winter time. Sent the product out got the product back and it was I must say better than it was brand new. Their repair shop is awesome at least in my case. I feel taken care of by them. I am surprised by all the bad reviews.

I can understand how things get lost in the post. It doesn't make it ok but still I get it.
But to lose an order that simply has to be emailed... You have got to be joking me!
Then when I contact the 24/7 Customer service technical response service their website boasts about, they tell me my problem can only be fixed in business hours. Whats the friggen point then?! When I tried to start a dialogue with this support person: Mike Harris, my responses were never replied to. NEVER AGAIN