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Sweetwater Reviews Summary
Sweetwater generally enjoys a strong reputation for its exceptional customer service, with many customers highlighting responsive communication and a dedicated sales team that enhances the purchasing experience. Positive sentiments often revolve around product quality and a broad inventory, contributing to customer loyalty. However, there are notable concerns regarding order fulfillment delays, inconsistent quality control, and issues with returns, particularly for high-value items. Some customers expressed dissatisfaction with the handling of complaints and perceived false advertising. Overall, while Sweetwater's service approach is commendable, improvements in operational reliability and quality assurance could further enhance customer satisfaction.
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I have ordered from the same sales associate the entire time: Brian Loney. I never have had an even remotely negative experience. Brian does his job the way that it should be done: amiably, confidently, efficiently and knowledgeably.
I have been amazed at the quality and service received every time i purchase from
This store. Really enjoy the follow up call after receiving products.
I was a little apprehensive about buying an amplifier online and I went through several guitar amps before I found the "one" the Blackstar ID: 60 and my Sales Engineer, Adam Szmurlo was Awesome, he was very helpful in finding the right amp and went out of his way to make sure that I would be happy with my purchase as well as very accommodating with my returns!
Great place to buy your gear!
Outstanding customer service. Sales exec - David Means - a class act, full of integrity and expertise. Tech service team is as patient as one could ever ask for.
Thrilled that I found your site online.
A very good company to do business with and
Great customer support! The Subway D-800+
Is a tonal monster of a bass amp in a 6.3 lb
Package which I bought from Sweetwater, great
Packaging and fast delivery!
I wish I had infinite budget as I would buy EVERY day from Sweetwater. No joke. This company sells all the best gear from the best people who know it. Now there's only 2 retailers I ever buy from-- Amazon AND Sweetwater.
I started buying from Sweetwater 3 years ago after hearing about this great store from my brother in law & the studio engineer where I was doing some session work. So I applied for a Sweetwater credit card, got it easy enough and purchased a new guitar. That was 3 years ago & many pieces of equipment bought since then. I now only buy from Sweetwater, everything & anything you could want. The service is top notch at all times, your merchandise arrives quickly & in excellent condition. My sales rep; Derek Senestrano is just the best, as are his assistants. I just cannot say enough good things about this store, hoping to make the trip from Cleveland, Ohio to Ft. Wayne this year to see this amazing store.
Outstanding customer service, Unbeatable tech help and product knowledge. Sweetwater is my go to for all of my studio and live music equipment needs. Your personal sales assistant will be an invaluable asset to you.
Not only is Sweetwater competitive price wise, their staff is personable, helpful and friendly. We will continue to deal with Paul Rowan and Chris Carter for the foreseeable future.
With prices and customer service like this, why shop anywhere else. Far exceeded my expectations. Very impressive!
My experience with Sweetwater has always been very positive, from back when I was ordering equipment for Drew University, to my post-retirement personal needs now, the qualities which stand out: Always generous with time, Rapid response to questions. Super shipping process. In a word, Cool.
I have worked with companies on both personal as well as business levels for over twenty years and in all my experience of purchasing, Sweetwater stands alone in customer service.
From experienced support at the beginning of the purchase, through shipment of the product, to support even after the item has been received, Sweetwater has been Number One.
My question is... Where is the "6th star" for me to click on during this review that you deserve?
Thank you, Sweetwater. Phenomenal job!
Martin Alexander
A Guy And A Guitar
I've been using sweetwater for several years now. I recommend them to all the musicians I know. They have great products, the best customer service and are always a pleasure to do business with.
Wanted to learn the guitar but don't have a lot of money to spend, so I looked for about an hour for a cheap but good guitar once I found the one I liked for 300. I wanted to do the 3 month payment plan then some guy calls me to tell me I didn't get approved for the payment plan and I'm like ok I have bad credit I understand, but then he asked if I just want to pay the whole thing so I can still get it. Hello if I could afford to buy it all at once I wouldn't have chosen the payment plan. I just felt like they didn't care at all about getting me a guitar or even wanted to deal with me since I couldn't buy something so now I guess ill just go somewhere else, disappointing will never buy something from them and will never recommend them to anyone
Multiple products on back order. 30+ minute hold times with no return call. 48+ hours and counting for an email response. They must keep bankers' hours because you will not receive a response over the weekend. Prices are competitive with Musicians Friend but not the inventory, attention, or response time.
Never been anything but satisfied with the service and quality of products that I purchase from Sweetwater. Can't recommend them highly enough..
Excellent service, very good product, for me one to two day shipping. And the best of the best sales engineer, Chris Sanders courteous, polite, and had a very good answer for every question that I had about any of the products that I bought and was thinking about. Thanks Chris Sanders and Sweetwater for a great buying experience!
I had many options when buying my new PA system, but I decided to give Sweetwater a try because of the current promotion they were running. I'm so glad I bought with Sweetwater, I've never experienced such amazing customer service. Thanks all!
I don't purchase musical equipment nearly as often as I'd like, but when I do, I frequently prefer to do so from Sweetwater. Each transaction has been flawless, the follow up from the sale staff is always timely, and the purchased items usually arrive a day or two ahead of the expected date. They've always been a pleasure to deal with and they'll certainly see more business from me in the future.
From the business
Sprawling megastore featuring high-quality musical instruments & studio recording gear.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members