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Sweetwater

3.4

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Sweetwater Reviews Summary

Sweetwater generally enjoys a strong reputation for its exceptional customer service, with many customers highlighting responsive communication and a dedicated sales team that enhances the purchasing experience. Positive sentiments often revolve around product quality and a broad inventory, contributing to customer loyalty. However, there are notable concerns regarding order fulfillment delays, inconsistent quality control, and issues with returns, particularly for high-value items. Some customers expressed dissatisfaction with the handling of complaints and perceived false advertising. Overall, while Sweetwater's service approach is commendable, improvements in operational reliability and quality assurance could further enhance customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
372
value
364
shipping
360
returns
192
quality
346
This company responds to reviews on average within 3 days

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Dave N.
Florida
1 review
0 helpful votes
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Sweetwater customer support was unable to help me. I called Beheringer and they were GREAT. My problem could have been solved if Sweetwater support would have had a schematic of the product. Sweet water is a good company, and I will purchase more from them in the future.

Date of experience: June 2, 2017
Iowa
1 review
0 helpful votes
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Excellent web site, easy to use, good product, personalized service! Very satisfied! I will continue to use this site for my music equipment needs.

Date of experience: June 2, 2017
Texas
1 review
0 helpful votes
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Great product for budget mined musicians. Ear buds are not high end though. I have Westone UM 30 Pro's that give me that quality drivers to complement the AP-100. Would recommend this unit to anyone wanting to have in ear monitor for their performances. Sweetwater customer service rep. Really knew what he was talking about, and the service was nothing but stellar!

Date of experience: June 1, 2017
Illinois
1 review
0 helpful votes
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Purchased a gig bag for a bass with an oversized head that didn't allow for a typical bag. Sweetwater had it in stock and got it in a few days.

Date of experience: June 1, 2017
Ohio
1 review
0 helpful votes
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I ordered my DW Pancake drum mid-afternoon on a Friday and received my order on Saturday! That's pretty hard to beat. I am a loyal customer for life! My only complaint (and this is reaching, I know) is that I did not receive any "sweets" with my order.

Date of experience: June 1, 2017
Arizona
2 reviews
1 helpful vote
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Your customer service can't be beat. As a business owner, I have seen good and bad service. As a consumer, ditto. Your service and attention must be based on the same model as mine. The customer is where our paycheck comes from. Keep them happy, and they'll keep coming back. Also, your selection is top notch for anyone in the industry. From the beginner to the professional, you have something for everyone. Keep up the good work and Thanks Again Ian!

Date of experience: May 31, 2017
Illinois
1 review
0 helpful votes
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Sweetwater
May 29, 2017

Great prices. Customer service is awesome, as are the sales engineers. 1000% better than Guitar Center.

Date of experience: May 29, 2017
California
2 reviews
0 helpful votes
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All problems handled professionally over the phone. All merchandise delivered promptly. Wide selection and great customer care in helping with digital download software.

Date of experience: May 28, 2017
Canada
1 review
0 helpful votes
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All items were delivered as stated in an extremely timely manner. Great follow up and support fro the product. Will definitely buy again.

Date of experience: May 28, 2017
Missouri
1 review
0 helpful votes
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Great group of people to do business with... They've taken great care of me... great service... love em...

Date of experience: May 24, 2017
Indiana
1 review
0 helpful votes
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Great service
May 24, 2017

I have been delighted with the care and service that I have received from Sweetwater over several years.

Date of experience: May 24, 2017
Minnesota
1 review
2 helpful votes
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Tascam unit was priced right, have prev. Experience with the regular -008, wanted the EX features. Excellent unit for chorale recording, v. quick set-up, exc. Quality once you learn the mic level and placement tricks, not-so-easy editing but that's a TASCAM thing, not Sweetwater.

No need to say much else.

Date of experience: May 23, 2017
Georgia
1 review
0 helpful votes
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UR242
May 24, 2017

Quiet as a Church Mouse.No Noticeable Latency Absolutely Fantastic! 5 STars...
100 Characters, it doesn't need that many adverbs... fantastic ************************************************************

Date of experience: May 23, 2017
California
1 review
7 helpful votes
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Last week, I wrote a review on the Roland Go-Mixer. There was no profanity of any kind and the review met the guidelines of Sweetwater. Yet, Sweetwater didn't post it. Now I really can't trust the reviews I read on Sweetwater, and Sweetwater is just about to lose my business.

Date of experience: May 22, 2017
Arkansas
1 review
0 helpful votes
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Guitars and more!
May 19, 2017

Sweetwater has the best prices and customer service to go with it! I buy all my gear from Sweetwater!

Date of experience: May 19, 2017
Florida
2 reviews
0 helpful votes
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I never thought I would every buy a guitar online, and yet I bought two at different times from Sweetwater (as well as other equipment). Both times I had excellent customer service, several reps / techs provided patient help with all of my questions, great follow thru and follow-up after equipment arrived. So kudos to Mike and Adam and also to the owners who set their business up to succeed by hiring great people! Michael Henry, Miami

Date of experience: May 18, 2017
Utah
1 review
0 helpful votes
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If all businesses had this kind of customer service the world would be a better place. I will definitely be ordering exclusively from Sweetwater for all of my musical needs from here on out. The staff is friendly, enthusiastic and very knowledgeable. If I had grown up in music and had the skills and knowledge of the staff at Sweetwater then I would want to work there. Hands down one of the best companies out there. Order from them once and you will be a customer for life.

Date of experience: May 18, 2017
Kentucky
1 review
0 helpful votes
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Love dooing business with them. I get all my equipment and software from them because of the great technical support.

Date of experience: May 17, 2017
New York
1 review
0 helpful votes
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I've been singing and playing guitar for 55 years. I know what sounds good, but I never knew much about the equipment that would get me to that sound. The technician at Sweetwater listened to my concern and made a recommendation. He talked me through the set up process when my JBL monitor arrived. Love doing business with this company.

Date of experience: May 16, 2017
California
1 review
0 helpful votes
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Very happy with product and service. The follow up personal phone call was over the top for expected service. I am instituting that concept in my own business as a result. Very happy.

Date of experience: May 15, 2017

From the business

Sprawling megastore featuring high-quality musical instruments & studio recording gear.


sweetwater.com
Founded in 1979
Fort Wayne, IN, United States
+188
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