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Sweetwater Reviews Summary
Sweetwater generally enjoys a strong reputation for its exceptional customer service, with many customers highlighting responsive communication and a dedicated sales team that enhances the purchasing experience. Positive sentiments often revolve around product quality and a broad inventory, contributing to customer loyalty. However, there are notable concerns regarding order fulfillment delays, inconsistent quality control, and issues with returns, particularly for high-value items. Some customers expressed dissatisfaction with the handling of complaints and perceived false advertising. Overall, while Sweetwater's service approach is commendable, improvements in operational reliability and quality assurance could further enhance customer satisfaction.
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Sweetwater is my #1 source for guitars and guitar related merchandise. Fast, friendly and customer service is the best.
Other guitar stores in my neighborhood but none come close to the customer service and abilities of Sweetwater.
Product built with very good quality materials, and the functionality is unmatched by the price.
Deliver was on time and secure. You can used for more than 20 hrs with out charge...!
Nothing can be better than SW! It's reliable and fast. Sale engineer are the best in the world! And Drew Foster is best from the best!
More candies, please! :)
I am always pleased with them, great customer service, great knowledge of products, financing options, and they work hard to fix errors on the rare occasion that they make them.
Talked to someone regarding buying a new guitar on their promotional 36 months 0% interest deal. They were happy to help and took my application for financing over the phone, and said they'd let me know when they heard from the bank. They even said they'd get me squared away in the promotion even though the guitar wasn't currently in stock. Sounded pretty good!
3 days later I called them. My 'agent' was gone for the day, though they were officially 'open' another 2 hours. They took a message and emailed me a receipt saying they'd spoken to me, and that my 'agent' would call in the morning.
I called the next afternoon, and there was no news but they would look into it. When I did hear back, they said great news, financing approved, but despite the very clear "Purchase Right Away When You Are Approved" on the website, apparently the bank had other ideas, and I have to wait until I actually receive the credit card in the mail before I can make a purchase. The 36 month 0% interest deal will, conveniently, be over by then.
They were of course very sorry, but offered nothing else to make up for the snafu regarding an almost $2000 instrument.
I might consider ordering from them in the future, but for now, Guitar Center is looking pretty good to me.
Will update if I have future dealings with them
So I have bought over 15k of DW drums and recording studio stuff from Sweetwater in the last 2 years. I was able to get 24 months same as cash and free shipping. It saved me a lot of money. The customer service is perfect. Sweetwater for life!
I can't say enough about this 20 watt Champion amp. I have had Johnson and Peavey amplifiers,
But right out of the box I started with experimenting with the different tones coming out of this thing, and all I can do is say thank-you. I always wanted a Twin-Reverb, but living in a small apartment, the size and portability is perfect for me. The British and Metal and clean tones are outstanding! For low volumes this is perfect but this amp can growl! Thank you Sweetwater for good service and good deals. Don
The fact that the prices were more than just competitive and that I received a call so that I verbally could tell of my experience to a live person was both refreshing and appreciated. I tire of website reviews and automated telephone responces.
I am a professional musician, performer, producer, educator, and composer and sweetwater has been there for all my needs. My agent, Nick Church always has been very supportive with all my questions and request. No need to go to another store, and the best is that I don't need to leave my home because they have an excellent online service
Fits very well. A little on the pricey side... probably cause it say Marshall on it. I'm sure it will keep the dust at bay and offer some protection
Sweetwater has the best selection of gear, by far the best customer service and customer response. I always hear right back from sales engineers, they always go the extra mile to make sure everything's right, and they know how good Bit-o-Honey is. I will always order from Sweetwater, if I can.
Cord seems to work fine. No noise while moving around Stage or moving the Cable around. Cable could have a little longer straight Cable before connection though. A bit Pricey! I'm sure that's for the "VOX" name. Of course I'm an Old musician and remember paying $5 - 10 for these years ago. Don't especially like the Molded Connecters for that price, but we'll see how long it lasts. Great job by my Rep Delvin Wolf! Got all the items in record time! Keep up the Good Work my Friend!
I have purchased resources to slowly build my own speaker, monitor, and mixer components. I have been blown away with customer service. The other week I received a call from Jonathan Appleton who was calling to just check in. No sales pitch, just wanted to make sure I knew he was my resource. These calls have taken place monthly this calendar year. If I can help it - They have my business for life!
I asked questions about the type of equipment I was interested in and got quick detailed response. The Sweetwater team is knowledgeable about the equipment they sale in relation to the environment it will be used in.
Ez drummer sounds great nothing negative there. My complaint is you cannot record individual channels outside of ez drummer when you separate each drum sound in ez drummer you cannot record each channel in studio one 3 or send them individually to my presonus 24ai it was a waste of a 150 bucks I wanted it to take over the drum sounds of my korg m3 with the same freedom I have with my korg m3 drums.
These guys are really good at what they do - from the service [whether online, email or phone], to their instructional videos on website and on youtube. Clint in the guitar department somehow always manages to get me deal way better than Musician's Friend, AMS, or any of the other online superstores. Returns/exchanges are easy -
5 is what it is thank you sweetwater the gear is the best the staff is grate love you guys I can't thank you enough Mr. James.
If you are thinking about getting some new musical gear, talk to the sales reps at Sweetwater - they know the gear and they will make sure you are taken care of better than anyone else online that you will find.
Today my IT person will help me upgrade my MS Graphics software to allow us to utilize the Tech Support Folks at. SW; who told me that they couldn't help me download the tutorial for my ZOOM recorder and Cubase LE software until this was accomplished.
The only criticism on that contact is that it took them a little over an hour to make that determination and I was given to feel that I was taking them away from more important work or the TS guy hadn't had enough sleep... can't be sure! JI
From the business
Sprawling megastore featuring high-quality musical instruments & studio recording gear.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members