SweetwaterReviews 1,199

Recent purchase of TC Helicon Voice Live 3 Extreme. I rate it as the best vocal processor period. Well built for the stage and road. Quality components thru-out. It takes our vocals up to current studio standards. This is a live performance processor.
As far as the effects go, the Pinkfloyd preset has gilmours tone recreated with the Floyd vocals. The Barrywhite and numerous other presets with modern country rock is phenomenal. The staff at Sweetwater has the best customer service in the industry. Expert advice and prepared to answer your questions. No wonder why TC Helicon has them as a number one dealer. You get free lifetime tech. Support from Sweetwater on any of their purchases.
Recently solved a problem with multiple instrument inputs and drums with external mixer. The technical staff was expedient for a remedy, and my circuit loading was solved.
I only came across a few companies that have outstanding tech support without a crazy wait time and unneccesary voicemail menu system; that would be Hitachi-Densi, Yamaha Instruments, and now Sweetwater added to the list. Well done fellows. You can't go wrong with this company.
Multi-instrument, Singer Songwriter, VJ Performers, EDM, Blu X, Progressive Rock House, Country Rock. Thanks a million your friend.
MARYJANEROBI

I've read some less than stellar reviews on Sweetwater in a couple places, and I'm sure there are some representatives there that are. Well. Incompetent. But that is to be expected with *any* company. If you go the next step up however, trust me they will take care of you. I just wanted to chime in and say I've been doing business with Sweetwater since 2009 and the very few issues I did run into were fixed immediately and it was as hassle free as possible. Sweetwater is one of the only big retailers that I actually feel safe with ordering from, especially if it's a large amount of money you're spending. Every time I make the decision of buying elsewhere, just to save a couple bucks or because I'm impatient due to something being out of stock, it always ends up being a huge headache and in the end I say "... Should have just gone with Sweetwater. Whoops". Another big plus besides their customer service and consistency is that if you're buying an instrument, you get to see the ACTUAL instrument, not a stock image, you get the actual serial number, and you get to pick which particular one you want. That is huge, and more businesses seriously need to start doing that if they want to ever hope to compete. Should I need a return, the process has always been painless and nothing has ever come out of my pocket for it. Last but not least, I want to give kudos to my sales rep, Kyle Malone for always being straight up with me, helpful and never trying to upsale me like some clown at... another major retailer we all know would.

I recently purchased a guitar on-line from Sweetwater Music. My first ever on-line guitar purchase. After, I received the guitar, aesthetically I did not like the guitar as I'm super picky. Therefore, I contacted Sweetwater and spoke with the sales engineer assigned to me who assisted me in selecting another guitar of the same kind form their vast collection. He also connected me to the customer service department and we made the arrangement for return and an exchange.

Subsequently, I saw another guitar listed in their gallery, and I decided to choose that one instead. I called back and my sales engineer as well as the customer service representative both had already left for the day. Therefore another sales engineer assisted me and kindly secured the guitar of my choice, and sent an internal memo to the customer service representative requesting the change.

All of the aforementioned activity after the initial receipt of my purchased guitar and returning it, took place in less than a 24 hour period including the shipment of the replacement guitar which I received the next day!

As a result of this experience with Sweetwater Music, I know for a fact that they provide more than an excellent service to their customers, and the company with it's dedicated employees really stand behind the fine products that they sell!

Thank you to everyone at Sweetwater Music!

Had great experience with Sweetwater Sound. Recently bought a Roland JC-40 guitar amp and it is great. Am using it with a Fender Lap Steel guitar but this amp would also do great with pedal steel guitar.

Reliability, availability, communication, speed and options of delivery--those are some of the main reasons exclusively choose Sweetwater, but I will say that the personal touch that Ted has given me over the years is absolutely priceless. It wins over discount sales at other sites every time. Recently I had an awful experience with Guitar Center trying to purchase a Laney product that you did not carry. I reached out to Ted on facebook with questions about a similar product made by ISP. (This has happened plenty of times before) He took the time to really look into my questions and answer them in a way that resulted in a $599 purchase... which led to another ISP product purchase a short time after--the ISP stealth amp and absolutely loved it... but the power cable/AC adapter turned out to be defective. A short message to him at 7am on his birthday and he responded right away with what to do. I made a phone call, and the next day had a replacement and a UPS sticker to return the defect. I realize this is a long email, but this is EXACTLY why I choose Sweetwater every time. I have been a customer for some years and I have yet to have a bad experience with Sweetwater and don't expect that I ever will. I am loyal to Sweetwater as long as you carry the gear I am looking for. I sincerely hope they never change the way you do business because it is SO rare and starkly contrasts with everyone else on every level.

I can't say enough about this place. I stumbled upon Sweetwater when doing a google search for a new piano keyboard, a Casio PX-160. Not only did they have the best price and free shipping, they added expedited shipping at no cost so that I could receive delivery on a day that I wasn't working. Then because the delivery scheduling wasn't met due to an error by FedEx, they gave me a $100 credit, without even asking! Days later, I ordered software from them that I wanted the next day. Because the sales person noted the previous problem (again, by no fault of Sweetwater), he gave me a discount on the next-day delivery charge. He explained that Sweetwater is working hard to insure customer satisfaction and to grow their customer base. They have a life-long customer in me!

Sweetwater does it again! A company made of a spectrum of different professionals including different types of engineers modified this Marshall Origin50 Combo with a 12" Celestion 65 Cream Back Speaker. Sweetwater replaced the stock 12" Celestion Midnight 60 Speaker (a bit brighter) with the Cream Back speaker allowing the Origin50 Combo to produce an even warmer Classic Style British Amp. On playing for the first time, I immediately thought of the band - The Who. The "Classic 60's Rock" sounding amp from across the pond is back again, this time in the USA. It really is an incredible sounding amp. And, then adding a Blues Pedal in front of the amp allows to play warm Blues Tones with that "Marshall Sound". If you're looking for an amp with that 60's Classic British Sound, then this is a sure winner. Sweetwater offers this amp with either the Celestion Midnight 60's Speaker or the Celestion 65 Cream Back Speaker at the same price! Sweetwater does not charge extra for swapping out the speakers. After four years of continuous purchasing of Sweetwater products, whenever I see the term "Sweetwater Special" my eyes and ears perk up because I know that the product truly is a "Special-Upgrade" at a great price by Sweetwater created only by Sweetwater's many professionals and finest.

I have had great experiences with Sweetwater across the board. Rob is always helpful if I have questions. He treats every purchase, small or large, with absolute professionalism. Thanks Sweetwater!