SweetwaterReviews 1,199

I ordered a guitar with specific instructions that if the guitar is on backorder to REFUND my money immediately. After over a month of waiting I managed to get a call through to them and found out that it was indeed on backorder and would not be available for another month. Only after being told directly over the phone to refund my money was it mailed back to me. Refund checks are only sent out on Wednesdays so another week went by. Save yourself the wait and order elsewhere.

I have been using Sweetwater for many years now as we maintain an entire church of sound systems and gear. They have been super helpful offering suggestions and even install suggestions. FAST FREE Shipping and very comparable pricing.

It is rare these days to experience true post sales support. I was cynical about the first email I received from a sales person after my purchase of a Line 6 HX Effects pedal, but was truly impressed by his knowledge of the equipment and his willingness to help me find the right accessories for the product - even some that weren't sold by Sweetwater. In this cut throat world of online retailing, Sweetwater is going the extra mile to try to build a relationship with their customers and I applaud that.

Their website is easy and informative. I don't think their 2 day free shipping is a regular thing, but every time I place an order it has free 2 day shipping. I usually get a follow up phone call to make sure everything was to my satisfaction, which I don't need but it shows they go the extra mile. Sweetwater has been the best out of all the online companies that I buy from for musical equipment, they even send candy in the packages.

Sweetwater provides the best customer service in the industry. I have purchased products from all of the major online retailers and no one even comes close to Sweetwater. I ordered my Yamaha EAD10 on Tuesday@ noon & it was on my door step on Wednesday afternoon. The product was packaged w/great care & even included a bag of candy. My dedicated sales engineer called to make sure I was pleased w/ the purchase & that everything arrived as it should have. Sweetwater is a great company that I highly recommend.

I have owned my Masterbuilt Epiphone DR-500 for two years now. I bought it from Sweetwater online. I liked the fact I could scroll through the guitars offered, and pick the one I want, plus the fact they did a set up and inspection before it was shipped. I have 17 guitars in my collection, varied from Gibson to Seagull, solid body, semi-hollow to hollow, 6 to 12 string. The guitar was perfect right out of the case. My Taylor cost 3 times the price, and my Martin as well... and this is the guitar I fell in love with. They were truthful about the inspection and everything that goes with buying from them. I intend to buy another, because it goes through my amp and the board, using a BOSS Acoustic preamp AD-10 [also from Sweetwater] and ends up sounding the way I want cutting through the mix with the band. I found it easy to record with, and have now used it on 5 songs. I am very happy I bought this guitar, and you just can not beat the price. My second one will be kept at the studio. Bottom line is you just can not get a guitar at this quality, for this price, in any other make. It is money well spent!

I have dealt with many vendors and Sweetwater is the best at customer service from start to finish and beyond. The way Sweetwater does business should be the model for all companies that care if they see a return customer. I made a purchase over a year ago and a few weeks after received an email from Cassie OHanlon of Sweetwater asking if I was happy with their service. I had ordered the wrong part and she offered me an RMA to send it back for exchange. Before I could send it I was involved in an accident and this return was forgotten. Recently I came across it and inquired if I could still return it. Cassie said no problem ( right answer!) and sent me what I needed within 2 days. This after a year and Im sure its not something they do often but the fact that I was given zero static about policy bla bla bla says to me that they actually care for my return business enough to simply handle it! Thank you Cassie and Sweetwater team. You are doing it right!

A bit skeptical as I never thought I would buy a guitar on line as I am more of a tactile
Person.
However you add and the positive comments, the 51pt inspection and lets face it the 30day money back guarantee along with the PRICE. Well it was worth the price of postage(hahaha)
I am glad I took a chance, Arrived on time and in great nick. Was playable out of the box after a tuning.
No problems thus far.

You know you hear a lot of reasons not to buy on line.
Sweetwater may just be the reason that debunks all of them.
I intend to buy from then again, no question or qualms.

I company that says what is does and does what is says.

What a horrible experience and an odd business practice. I placed an order on their website and everything seemed to be okay. Apparently, they tried to call me during work hours to make sure that it was actually me. Who does that? Why would i give them my credit card info, my home address and then still have to call me!? When I called them to ask what was the problem, they told me that they couldn't reach me and i asked them to call me from the phone that I called and nothing. When i called after a few minutes, the representative told me that he "tried to call me many many times" and that they couldn't reach me again. I called them back within 2 minutes and he said that they were getting a non-responsive phone number. I have the same number for 20 years and never had problems with this phone. Very odd.

As a small Christian University the funds for equipment are often limited. When we do spend, we have found the folks at Sweetwater to be willing to work with us to ensure we get the best bang for our buck. They are always our first look when we start the process to identify much needed equipment. We can always depend on quality equipment, backed by superior technical support and prompt service. The connection between the Calvary University and Sweetwater was has been in place for some time, and we look forward to continuing our partnership for a long time.