SweetwaterReviews 1,199

The day after I placed my order, I got a call from a customer service representative from Sweetwater, who personally thanked me for my order and told me it would be out the door shortly. After I hung up, I received a text from him with contact information for any further questions about anything else guitar/music related I could possibly need. The next day, my package was here.

Thrilled with the service and speed. Can't believe I'm getting treated like a VIP for my first order ever. If I need anything else music/gear related, I'm going to Sweetwater.com first.

The detailed ratings are not accurate, for whatever reason it would only fill in 3 stars when I repeatedly tapped on 5.

Paid $23 for overnight shipping. Shipping department still sent it as standard shipping. After several emails finally recieved a call from my CSR. He claimed he would get it sent overnight still for saturday delivery (which was an option at the time of ordering). My package is now in a different state sitting in a shipping facility when it should have been delivered 24 hours ago.

Customer service with them is by far the best I have seen in a long, long time. Bought two things and one just didn't work for me. Called them and talked to my sales engineer and was told no problem. Sent me a shipping label, I returned the product I didn't want and within a few days had the one I wanted. I am so happy with what I got. The quality is wonderful. James Ridings kept me appraised of what was happening all the way through. He explained everything and I am thankful for his help. Honestly, can't beat this company.

I purchased something may 1 and was told it would be delivered in 3-5 weeks. It's June 16 now and was just told I won't receive it until sometime in august...

In 50yrs. Of playing, I've delt with numerous stores. This is by far the most reputable. Customer care is A++.

So I've gotten duped by guitarcenter.com more then once. 2 separate times they wouldn't issue a refund or accept a return that they should have. I just got off the phone with sweetwater. Guy by the name of Joseph helped me out. I purchased the wrong TRIPP-Lite cable for $20. Called to initiate a return and the guy just refunded me the money w/o requesting that I mail the item back. I would never get this treatment at Guitarcenter.com. In fact, I had one instance where I was on the phone 2 separate times for well over an hour to get a refund that never happened. I don't care about deals. I will pay for helpful and good customer service and this company has it. I really really recommend em.

After a quick call, they helped me create a package I wanted for the Moog Theremini to include a stand, headphones, and case. It arrived when they said it would. Our whole family loves it. I also feel great knowing we have a 2-year warranty included with a US-based company here to help us if we need it. Great experience.

I was skeptical about ordering my guitar on a site rather than simply going in person. I was convinced by a friend that had already purchased from Sweetwater before, and I was absolutely surprised by how well my guitar was packaged, everything was in great condition! The people over at Sweetwater also checked in to make sure everything went well and if i had any concerns, they were very friendly and helpful!

Recently I purchased a (Galaxy Audio TQ8-20Hon traveler Quest Portable Speaker,) A great unit, but I started having trouble with the sound going in and out, I decided to check the battery and speaker connections and found them to be lose, crimped the connections and it works great. I was about to throw it away because it let me down when I needed it most.
Maybe these connections should be checked. I recommend this unit as a great portable speaker.

I purchased tuners for my Fender in April. It is now June and I still have not received them. So this is why I will be hesitating to order again.

My guitar I order on 10-25 -21 it finally came in, in may, 2022 the guitar was reserved for me I was called by my sales engineer Geoff who held my guitar another week till my funds posted shipped it out it arrived in 3 days perfect and beautiful great job Geoff and sweetwaters finest crew make the the music that never dies

I have been purchasing my musical equipment from SWEETWATER for many years now, and have always experienced the very best in customer service, quality, and assistance from ALL the Sales Engineers there! It is always a pleasure to shop at SWEETWATER, as I am assured of receiving the very best equipment for the very best price. And their "Service After The Sale" is absolutely Second To None! Many Thanks, SWEETWATER - I'll be back Again and AGAIN!

As a church we are regularly needing to order new equipment for our audio and visual department. Orders from a few dollars to a few thousand dollars. Sweetwater has the best service I have ever encountered at any business. Orders are processed and shipped quickly. Always a follow up phone call or email to check in and make sure everything went well or if we have any other needs. Prices are competitive. Just wow!

Jordan is my Sales Engineer, and I am always pleased with the service he provides. He truly goes above and beyond for me. He also always follows up on your order and if something looks off, he takes the time to double check that everything is on the up and up. I wish every place I shopped provided this kind of service. Hats off to Sweetwater and Jordan, THE BEST SERVICE ALWAYS!

I know almost nothing about musical gear and was totally confused by some of the hook-ups. Called Sweetwater's tech service and they walked me through everything. Prices were some of the lowest as well, so it's an unbeatable combination. Makes me almost want to be a musician...

With customer service and the follow up after the sale in nothing short of Amazing Christopher Finton Sales Engineer is definitely a valuable key to your company

First Clay, then Conner and now Ben have been quick with my inquiries and to get my orders on the way. They know a lot and are graceful not to point out when I don't. I share back as I can, because we're all one team and my findings might help Sweetwater help another team member. If you play or work with music, you're my family. Sweetwater extends that sentiment.

These guys are awesome. I bought a few items from them (mic and interface). They shipped immediately, and followed up with a phone call and a number to text them with any questions. I have texted them MANY times - they respond within minutes and they are always knowledgeable, professional, friendly and extremely helpful.

Was a issue with billing, They called me and even tho it was the salesman day off he returned my calls promptly to resolve it. Would definitely use again.
The other 2 associates i dealt with were also friendly, polite and helpful

The website was very easy to navigate. The Sales Engineer, Nick Dutiel was very detail in answering my questions and he made it that easy to buy my first PSR SE Custom 24-08 Electric Guitar and Case. With the help from Sami Herman, a Account Coordinator for Nick when it was time to select PRS SE. I will be buying all of my guitar accessory's from Sweetwater. Livin the dream...