SweetwaterReviews 1,199

Sweetwater is the best online company I've done business with in my life. Not just music company but company in general. Organized, friendly, and incredible service. Good deals. Amazing experience. Don't buy instruments or sound equipment from anyone else. Thank you Sweetwater and God bless you!

I would highly recommend this company. The engineer that was assigned to my purchase was Ryan Arteaga. He was very honest and professional. He addressed al of my concerns and the communication was incredible!

I built an entire analog/digital recording studio all from stuff I got from Sweetwater (and a few from eBay). None of the gear has failed me, it's the lowest and most competitive pricing, it all arrived quickly, you get a little something "sweet" with your order, and the customer service is phenomenal. They're not just customer service, they're a resource. They'll help you find what you need or give you recommendations to other services if you need it. Absolutely outstanding company, don't go anywhere else!

Totally impressed with my shopping experience at Sweetwater and especially my sales engineer, Todd Kitchen. Purchase went flawlessly, happy with the set up, and the guitar arrived on time. I will only will be purchasing from Sweetwater for all of my needs.

I bought a $4 pair of drum sticks and the whole experience felt like I was buying a $40,000 Birkin bag!

I shopped at Sweetwater for years. Then my salesperson Tyler would not send me a RA to return a defective product. I called and complained to a manager. They sent me a RA right away and switched my salesperson to AJ. I ordered a new 2500 dollar guitar. I changed the strings to a lighter set. The guitar strings buzzed very badly. I called AJ everyday telling him about how upset I was and I just wanted to return it. He wanted me to take a tennis shoe and placed the middle of the guitar neck on it and start adjusting the truss rod. I told him I do not how to work on guitars. After a couple days of repeated phone calls I just asked for a RA. He would not sent me one and transferred me to a guitar tech guy at Sweetwater and I told him I do not work on guitars and please send me a RA also. He did not send me one either. I had to bypass the auto number that goes straight to AJ and reach someone else to get a RA sent to return this guitar. A manager emailed me to apologize and set me up with a third new salesperson! With that I had to start buying my music gear from anybody but Sweetwater.

It all started out on a good note, so to speak. My sales engineer was excellent. So I went ahead and ordered an Ibanez TMB30. I'm new to bass, but not to guitar, so I thought it best to purchase something at a low cost to learn and practice on, then, if I enjoy playing bass, I will swing for a more expensive model. The bass came, and all was well until I noticed green markings on the back of the neck. They told me it was normal for maple. But, in my way of thinking, that wood stock should have been discarded. So I contacted them and they said they would ship out a replacement. The replacement came, and further disappointment set in. The alignment of the strings at the nut was way off center. So back the replacement went. Unfortunately, a guitar selling for less than $300 does not qualify for the 55-point inspection. After talking with the sales engineer, I decided to go ahead and purchase a Fender bass, considering 0% financing over 48 months. Well, at least, I thought, this one will qualify for the 55-point inspection. A day later, I got an email showing photos of my bass, and later a second email indicating it was shipped. They could not have had time to do the inspection, repack and ship in such short a period of time. After viewing the photos, I couldn't believe what I was seeing. A Fender bass showing the same issues I had with the replacement Ibanez. The strings at the nut were way off to the right. Why wasn't this caught when it went through inspection? After calling them, they made arrangements with FedEx to re-routs the guitar back to Sweetwater. Inspection? Really? Why did I, after just glancing at the photos, find the issue when so many hands that are in the process of inspection did not. Inspection my foot. A good ploy to sell their guitars. I'm going back to what I have always done in the past. Visual hands on inspection at the store along with playing etc. That's the ONLY way to purchase an instrument, not online and hope for the best. Sorry, Sweetwater, but you've seen the last from me. Consider it a divorce.
I have included a photo of the guitar showing the misalignment of the strings as shown at the nut.

Very professional folks!, GREAT follow up, and customer care skills! Highly recommend these folks!

I have purchased a lot of musical equipment from these guys (many guitars, pedals and audio interfaces). Always great experience. Communication is good and they always follow up to make sure you are satisfied with purchase. Highly recommended.

Excellent service and a very nice business experience! Quick response and attention. Would recommend it to everyone.

I have bought 3 acoustic guitars, 1 amplifier, and many music assesories. Everything comes with free shipping regardless of cost or size. Amazing! I had 2 of my guitars setup to my specs and they Play great. Their sales engineers take the time and get to know your musical goals and help you get there. I had 1 item that wasn't my cup of tea so I contacted my sales engineer. He said since this was the 1st thing I was returning it would be free shipping back since I bought so much before. What more could I ask for. Also for people like me living in a rural area I would have to drive for hours to access the world class Musical products and services that I can access with my smartphone and my finger tips. Sweetwater isn't the only place I shop but it is the best Place I shop. Their website is amazing and easy to browse. Sincerely William P Kennedy from Sproul, PA.

My mistake was falling for Sweetwater Marketing and Sales pitch - Mike Brandt btw. The Creation Station will be obsolete in a few years. Sweetwater created and built mine such that I can't upgrade the preinstalled DAW -Ableton LIve 9 suite, sound card - RME Babyface and other music production software that Sweetwater sold and preinstalled at a premium. I, now, have to toss their tower in the can because it came installed with Windows 8.1 and is unable to be upgraded to Windows 10 or any other version of Windows. Oh, BTW the friendly folks at Sweetwater are happy to sell me another Creation Station but can't help me with the one I already bought from them. Buyer Beware... Buy from your local music technology dealer. At least they have to deal with you honestly because they know they may actually have to see you and address it. Mike Brandt doesn't bother to even call or make any effort to make this right. Bought it at the end of 2015, nearly 2016. Tried to initially upgrade Windows in 2019 and have been stuck ever since.

I have been shopping consistently at Sweetwater for a number of years. Their prices are competitive and they have an outstanding inventory of equipment. But it is their focus on their customer relationship with me that keep me coming back. My sales consultant is Aric. Not only is he knowledgeable but we have built a friendship which keeps me coming back for additional purchases. He is an amazing human being.

I have been making purchases threw out the years with Sweetwater, Very easy with placing orders, Never having to return anything and Customer service is Excellent, I had most of purchases with Jacob, Very pleasant gentleman, Just joking around with him, Telling him, My wife enjoy loves when the item comes, With a token of candy, Great touch, Jacob send a separate bag of candy.It give you the personal touch, Sweetwater gives to their customers. Keep up the great Work! William R.

I just purchased a guitar, amp and accessories from Sweetwater. All of their staff that I have communicated with have been very professional, caring about excellent customer service and attention to detail. Their prices are excellent along with their quick and safe shipping. They truly do care about their customers. I am a very satisfied customer that will return.

OK folks: The people at Sweetwater music sell great products at a decent price and have unparalleled customer service. I wound up purchasing a Gator case upon their recommendation and I'm very satisfied, they even included a small bag of candy! I definitely got the feeling that if anything ever went wrong with a purchase they would refund it immediately and bend over backwards to make me a happy customer. I will recommend Sweetwater to all of my students for their gear!

I've been buying from Sweetwater for a few years now. My sales guy is Geoff. He has recommended and delivered everything I've needed perfectly. I would email and say I need blah blah blah and he would know exactly the right thing I needed (he even picks out my drum heads and they are the exact sound I like). I wouldn't even think of buying from anybody else. I love this company!

To Geoff...
Thank you so much for the years of making sure I get the just right thing in the just right time and the just right price! You're the best. You deserve a Gianormous raise!

As a hobbyist, and for over 30 years, I have shopped and purchased from many of the best on-line music stores. I find the Website and Sales Engineers at Sweetwater to be as good as it gets. Friendly, knowledgeable and professional. My most recent purchase came from a search for a high quality, short scale electric guitar. I thought I knew the extent of what was available, but was pleasantly surprised to lean about the Reverend Terz from my Sales Engineer! I discovered this model also works great in standard tuning and is now my absolute favorite. Many thanks to Sweetwater!