SweetwaterReviews 1,199

For the last... 15 years of making music, I have never worked with a better vendor/company than Sweetwater. Everyone - from the top down - is truly remarkable. The help, the thoughtfulness, and the expertise are amazing. There is no better place to purchase your equipment and also for customer support and technical support. Special shout-out to Aaron Kocks and Paul Rowan. Just tremendous people who care!

I called them twice for the same product (universal audio Apollo Twin), the first "sales audio engineer" didn't know how the product or offer works. I called them a second time, thinking was just that sales agent, but the second time was the same bad experience. Very disappointing, it used to have a better quality of services.

I knew very little about what I was buying. Jon took the time to ask questions to understand what I needed then gave me recommendations in three different price ranges and explained the differences. It was nice to deal with someone who knew and could explain the gear. I would highly recommend Sweetwater. There was no pressure. Jon emailed the complete quote. He followed up to check on us. When I called or emailed with questions Jon was very quick to get back to us. I will definitely be do more business with Sweetwater. Thanks for all the help Jon!

Sweetwater had a order delivered to me by FedEx. My order sat in oil some how. When the package was delivered I didn't see it as the stain was on the bottom of the box. I sat the package in a brand new recliner and opened it to observe what I had ordered.

When I remove the box from my recliner that's when I seen the stains on the box and in my new recliner.

I called and talked to The salesman who informed me that they couldn't do anything about the damage the stained box cause.

Ofcourse I was irate about the situation and informed Sweetwater I would never order from them again. I still had another order that I hadn't received yet Sweetwater canceled my order because I said I would never order from them again. I had no idea they canceled my order until I called today and found this out. Please don't use Sweetwater they are not honest people or company.

I asked to review the recorded call and was toled they didn't have access to it. What a great company to do this. Don't use Sweetwater not honest.

What a great company! Free shipping on every item and a support team member there all through the shipping process to ensure it all goes smoothly

Musical instruments and tech are things you definitely want to go right the first time and work for you from the get-go. I can honestly say that this is the first time ever that customer service has made me to feel more than comfortable and confident to tell Sweetwater anything that might go wrong and I know they would take care of it immediately, no hesitation. They get you in touch with someone immediately after you purchase an item and are very PROactive, rather than REactive, in resolving any issues that might come up. I must say that it is greatly appreciated and the peace of mind in knowing that even IF something happens to my equipment or I just order the wrong item for what I actually need, they will help me get what I need, and FAST.

See that pic? That's a semi truck cab full o' saweet new stuff, bruh! Big, big fan of Sweetwater, nothing but good experiences in several orders. I drive a semi and drive by Sweetwater often. Recently I decided to add a small PA and, rather than having the order shipped, why not just pick it up? So's I did just that! Ordered 5 speakers, a Tascam Model 16 and a bunch of cables, and a few hours later rendezvoused with a Sweetwater van in the parking lot. Bada bing bada boom, easy schmeazy! Total time from order to pick up was 4 hrs max! Love this place, they really know how to keep my G. A S. Monster fed with deeelicious new equipment. Git you some!

Los productos son a precio de fábrica, y la atención es súper increíble.
Espero que más personas pueden realizar su compra con éxito, la tienda es 100% recomendable.

Tyler Moore there has been helping me for over 10 Years with my Gibson Guitars Marshall and Fender Amp He is outstanding!

Frustrated musicians who are making sales opposed to making music end up giving you crap service. Not believing you when you tell them flat out that something isn't working or it's broken or it's warped or whatever the case may be. They will go back and forth with you and tell you to break out a fkn ruler to measure this or that and then a microscope to examine this closer.

I dealt with this company for almost three weeks via email, text, and phone calls to try to get two proper drum heads opposed to the two defected ones they sent me.

This company is a nightmare! Whatever your main instrument is, go to a specialized store and deal with musicians who want to help you get the correct product into your hands. I finally told Sweetwater or more aptly named sour water, or even $#*! water that they can keep the $56 and to never reach out to me again. Honestly, it was worth taking the hit for a few dollars to not hear from these jerk offs again.

Okay a few details. They sent an 18 inch drum head in a box that look like it took a half a dozen trees to make. They put enough bubble wrap in there that I'm sure it will end up killing a bunch of fish. Unfortunately in the oceans is where the unbelievable amount of excess plastic that they used will end up. These people and this company are completely unconscious.

I was told they were going to send another bass drum head because the first one was defective. That never came. Then they tell me the heads aren't defective. After they say that they tell me they want pictures. So they've already made this decision without even seeing what I'm talking about and how warped the heads were.

Then another representative tries to tell me that Remo drum heads can't be used on a Ludwig snare drum. Are you fkn kidding me?

I was planning on spending thousands of dollars buying all sorts of drum accessories and an electric drum set from them. Luckily all this took place before I actually put more money in their pockets. So for that I am very grateful!

These people are clueless, frustrated, and unconscious. Do yourself a favor and stay the hell away from this company. This company is a nightmare!

Their reps have a nasty attitude. After spending tens of thousands of dollars on equipment at Sweetwater, a rep was nickel and diming me over $6 to pay for return shipping on a broken brand new pedal that they sent me. The nut slot of the A string on a brand new guitar that they sent me was cut too deep and the A string was buzzing no matter how high I raised the saddle. When I called Sweetwater, instead of immediately offering me a replacement, the "tech support" wanted to teach me how to use Crazy Glue to fill in the nut slot, then file it down to the right height! Imagine that! I had to spend 25 minutes on the phone to convince him that I didn't want to spend time learning how to and fixing a brand new guitar and that I just wanted to return it. The reps at Guitar Center are a million times nicer and friendlier and their return process makes you feel like a welcome, valued customer. I'll never buy anything from Sweetwater again!

I placed an order for one of our church locations which had to be delivered on Friday so we could install and use the mics during the weekend service. However, I tracked the shipment the next day and found that it would not be delivered until the following week. I contacted our Sweetwater "Sales Engineer"(Riley Koenemann) and he went to great lengths to ensure that we got what we needed in ample time. We will definitely be doing more business with Sweetwater in the future!

Here's the guitar that passed their "55 point inspection". When I went to send the guitar back, they wanted to offer me a "discount" instead; gosh, I wonder why they won't post my review about this incident under "Gibson Flying V - Antique Natural"?

They were knowledgable, sincere, helpful, and prompt. We received wonderful guidance in what we needed, excellent service, and a great product!

I purchased bass strings from New Zealand on the Sweetwater sight.
Sight functionality A+
Product A+
Service A+
Delivery from the U. S to NZ A+
It was really good. For delivery to this part of the world that was fast.

I order a Gretsch Bass for my grandson & despite their proclaimed 55 point inspection, It arrived DOA with the tone knob loose & no sound produced unless you banged on the tone knob. I reached out to Sweetwater for a Return Authorization & my rep advised me I was responsible for return shipping & original shipping if I returned the defective bass. I may as well pay to have the bass repaired as to loose $$ on shipping. I"LL NEVER ORDER FROM SWEETWATER AGAIN!

Customer service was rude and I received a product that didn't work. Over 1000$ I can't get back. Will never use this company again.

I bought a keely caverns after buying a bunch of keeley modded pedals over the years thinking it would be a great addition to my board. After 7 uses - the delay completely stopped working. Sweetwater are taking 48 hours before someone from tech gets back to me to organize a repair - they will not let you swap it out or return it after the initial 30 day period. Teryn's (my rep) position is that a pedal is not defective if it works when you get it. So be very careful. If you are buying a $200+ pedal from sweetwater and expect it to last you more than 30 days before dying on you - then it's not "defective" per sweetwater.

I've spent over 2k with Sweetwater in the last few months and had a long shopping list of additional purchases I will now have to make elsewhere. Don't buy Keeley Pedals - they are great sounding but very expensive and they die on you quickly (I also got a defective compressor I had to return) and absolutely do not buy from sweetwater if being able to return broken and defective gear after 30 days is important to you.