Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Swappa

Swappa

3.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Swappa?
grey stargrey stargrey stargrey stargrey star

Swappa Reviews Summary

Swappa generally enjoys a positive reputation for offering a reliable platform for buying and selling used electronics, with many users appreciating the thorough vetting of devices and the ease of transactions. However, significant concerns arise regarding customer service, particularly in response times and support during disputes, with numerous customers expressing frustration over unhelpful interactions and unresolved issues. Additionally, complaints about payment processing and discrepancies in product conditions highlight a need for improved communication and accountability. Overall, while many customers report satisfaction, the negative experiences suggest a critical need for enhanced customer support and service transparency.

This summary is generated by AI, based on text from customer reviews

service
331
value
331
shipping
321
returns
127
quality
330
This company does not typically respond to reviews

We monitor reviews for authenticity

Minnesota
1 review
0 helpful votes
Follow leonard c.
Unfollow leonard c.
Share Review
Report Review

The overall experience was very good
August 16, 2016

The delivery was prompt and the overall condition of the phone was very good

Date of experience: August 15, 2016
Utah
1 review
0 helpful votes
Follow David S.
Unfollow David S.
Share Review
Report Review

I just purchased my 3rd slightly used smartphone from Swappa over the past 2 years, and they are the only way I will buy a phone anymore. They screen all listed phones so you don't have to guess if the phone is stolen or available for use on your network, and there's always a great selection to choose from. I'm and IT guy and I've personally recommended Swappa to many friends and family, and anyone else who will listen.

Date of experience: August 15, 2016
Ohio
1 review
0 helpful votes
Follow Beth M.
Unfollow Beth M.
Share Review
Report Review

Great site!
August 14, 2016

5*

Date of experience: August 14, 2016
California
1 review
0 helpful votes
Follow D H.
Unfollow D H.
Share Review
Report Review

Wow!
August 14, 2016

This was my first time using Swappa but it won't be the last. Very easy to use, extremely fast response to questions or concerns. I got a great deal saved a lot of $$$.

Date of experience: August 14, 2016
Michigan
1 review
0 helpful votes
Follow Jackie R.
Unfollow Jackie R.
Share Review
Report Review

So glad to have found this site!
August 14, 2016

Ting recommended selling a phone on Swappa, but I ended up buying two phones. The site is so easy to use and gives you all the information you need to feel like you're making a safe purchase. What a great find!

Date of experience: August 14, 2016
New York
1 review
0 helpful votes
Follow Nancy E.
Unfollow Nancy E.
Share Review
Report Review

Love it
August 14, 2016

I have purchased multiple phones at excellent prices. Two phones were still under manufacture warranty. Highly recommended

Date of experience: August 13, 2016
California
1 review
0 helpful votes
Follow Kathryn A.
Unfollow Kathryn A.
Share Review
Report Review

I have nothing but great things to say about my experience with Swappa. The seller answered all my questions to my satisfaction and after buying the phone, he was very prompt in mailing me my beautiful new to me phone.

Date of experience: August 13, 2016
Washington
1 review
0 helpful votes
Follow Sumi L.
Unfollow Sumi L.
Share Review
Report Review

Great experience!
August 14, 2016

It was my first transaction in Swappa, so I was very nervous. Because, you know, it's hard to trust a seller in the internet. But, now I got a cell phone which has great quality. Phone was as the seller described, and I would purchase again. It took 5days for shipping. Thanks, Swappa!

Date of experience: August 13, 2016
Illinois
1 review
0 helpful votes
Follow Steve B.
Unfollow Steve B.
Share Review
Report Review

My entire experience was great. Swappa had the best inventory of phones. Their prices were also the best. I check many other sites. The seller had strong ratings and sent me the phone quickly. It was exactly as described. I've tried other sites and had bad luck. Swapper will now be my first stop for buying and selling phones.

Date of experience: August 13, 2016
Georgia
4 reviews
2 helpful votes
Follow T C.
Unfollow T C.
Share Review
Report Review

I got a mint condition iPhone 6s plus pretty easily from Swappa; the first would-be seller had some sort of melt down and kept delaying; since it was my first time I kept waiting until I finally had enough, asked for help from Swappa staff, and they immediately advised me to bail; got all $ back. Then launched into a 2nd attempt and it went through fast, the phone was perfect as advertised, no problems.
I also appreciate their graphing prices and selling info so you can easily deduce what is a deal and what is not, and where prices are trending.
Great site, great staffers.

Date of experience: August 13, 2016
Texas
1 review
0 helpful votes
Follow David D.
Unfollow David D.
Share Review
Report Review

Samsung Note 2 purchase
August 14, 2016

Excellent experience. Item was in great condition and as represented and works
Perfectly. Thank you. Site was very user friendly; great site and great service.

Date of experience: August 13, 2016
Tennessee
1 review
0 helpful votes
Follow Donald R.
Unfollow Donald R.
Share Review
Report Review

Smooth efficient system and sale
August 14, 2016

I'm a first time user on Swappa. The Swappa system is easy to use yet thorough, efficient and we'll designed. I would not hesitate to use Swappa again.

Date of experience: August 13, 2016
Maryland
2 reviews
0 helpful votes
Follow Al C.
Unfollow Al C.
Share Review
Report Review

Purchased Galaxy Note Edge
August 14, 2016

Extremely happy with purchase from seller and the contact emails from Swappa.
Phone was shipped promptly, in excellent shape (much better than expected).
This was my first purchase with Swappa and didn't know what to expect.

Date of experience: August 12, 2016
Indiana
2 reviews
0 helpful votes
Follow Aldrin D.
Unfollow Aldrin D.
Share Review
Report Review

Bought several phones here over the last few years, and the Swappa experience has always been great. Kudos to the Swappa team/Swappa members for such a straightforward, and stress free experience. Swappa has a followup guide called "Swappa checklist", which I recommend new buyers should look over. Thank you Swappa!

Date of experience: August 12, 2016
Tennessee
1 review
0 helpful votes
Follow grady S.
Unfollow grady S.
Share Review
Report Review

Great
August 12, 2016

Swappa is a great place to find a good used phone.

Date of experience: August 12, 2016
Ohio
1 review
0 helpful votes
Follow James W.
Unfollow James W.
Share Review
Report Review

At first I was a little leery of buying a phone via Swappa, but the experience was great as it turned out. Easy to browse, communicate, ask questions, and purchase. The Swappa staff were helpful, and the seller was honest and fast. Gotta love it - couldnt have asked for better. I will use Swappa in the future and will recommend to friends and family.

Date of experience: August 12, 2016
Colorado
1 review
0 helpful votes
Follow Jimi G.
Unfollow Jimi G.
Share Review
Report Review

MacBook Air sale
August 12, 2016

Swappa is the best, I have had multiple experiences selling and buying, never been disappointed yet. It makes no sense to pay retail. When there are tons of great hardware looking for new homes

Date of experience: August 11, 2016
Michigan
1 review
1 helpful vote
Follow Ron M.
Unfollow Ron M.
Share Review
Report Review

Almost 5 stars because I got zinged
August 12, 2016

Swappa needs a policy that makes the seller state up front on the front page and not hidden in a sub menu somewhere when standard accessories (charger and cord) are not included.

Date of experience: August 11, 2016
Texas
1 review
0 helpful votes
Follow Kaisen T.
Unfollow Kaisen T.
Share Review
Report Review

The Best Option for Buying Phones Online
September 12, 2016

This is the second phone I've purchased using this Site and not only have I been pleased with my phones but the overall service and the effort Swappa puts in to make sure not only the buyer is happy but the seller as well.
I always recommend Swappa and will always use Swappa as my first and in most cases Only selection when purchasing a new or replacement phone

Date of experience: August 11, 2016
Ohio
1 review
0 helpful votes
Follow Bill D.
Unfollow Bill D.
Share Review
Report Review

Awesomeness
August 11, 2016

This was my first purchase on swappa and I am very satisfied with all of the transactions that took place...

Date of experience: August 10, 2016

From the business

The place to buy and sell newish tech. Safety, simplicity and staff-approved listing make Swappa the better way to buy and sell used phones, tablets, laptops, video games, home tech and more.


swappa.com
Founded in 2010
Kansas City, MO, United States
+79
See all photos