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Swappa generally enjoys a positive reputation for offering a reliable platform for buying and selling used electronics, with many users appreciating the thorough vetting of devices and the ease of transactions. However, significant concerns arise regarding customer service, particularly in response times and support during disputes, with numerous customers expressing frustration over unhelpful interactions and unresolved issues. Additionally, complaints about payment processing and discrepancies in product conditions highlight a need for improved communication and accountability. Overall, while many customers report satisfaction, the negative experiences suggest a critical need for enhanced customer support and service transparency.
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The delivery was prompt and the overall condition of the phone was very good
I just purchased my 3rd slightly used smartphone from Swappa over the past 2 years, and they are the only way I will buy a phone anymore. They screen all listed phones so you don't have to guess if the phone is stolen or available for use on your network, and there's always a great selection to choose from. I'm and IT guy and I've personally recommended Swappa to many friends and family, and anyone else who will listen.
This was my first time using Swappa but it won't be the last. Very easy to use, extremely fast response to questions or concerns. I got a great deal saved a lot of $$$.
Ting recommended selling a phone on Swappa, but I ended up buying two phones. The site is so easy to use and gives you all the information you need to feel like you're making a safe purchase. What a great find!
I have nothing but great things to say about my experience with Swappa. The seller answered all my questions to my satisfaction and after buying the phone, he was very prompt in mailing me my beautiful new to me phone.
It was my first transaction in Swappa, so I was very nervous. Because, you know, it's hard to trust a seller in the internet. But, now I got a cell phone which has great quality. Phone was as the seller described, and I would purchase again. It took 5days for shipping. Thanks, Swappa!
My entire experience was great. Swappa had the best inventory of phones. Their prices were also the best. I check many other sites. The seller had strong ratings and sent me the phone quickly. It was exactly as described. I've tried other sites and had bad luck. Swapper will now be my first stop for buying and selling phones.
I got a mint condition iPhone 6s plus pretty easily from Swappa; the first would-be seller had some sort of melt down and kept delaying; since it was my first time I kept waiting until I finally had enough, asked for help from Swappa staff, and they immediately advised me to bail; got all $ back. Then launched into a 2nd attempt and it went through fast, the phone was perfect as advertised, no problems.
I also appreciate their graphing prices and selling info so you can easily deduce what is a deal and what is not, and where prices are trending.
Great site, great staffers.
Excellent experience. Item was in great condition and as represented and works
Perfectly. Thank you. Site was very user friendly; great site and great service.
I'm a first time user on Swappa. The Swappa system is easy to use yet thorough, efficient and we'll designed. I would not hesitate to use Swappa again.
Extremely happy with purchase from seller and the contact emails from Swappa.
Phone was shipped promptly, in excellent shape (much better than expected).
This was my first purchase with Swappa and didn't know what to expect.
Bought several phones here over the last few years, and the Swappa experience has always been great. Kudos to the Swappa team/Swappa members for such a straightforward, and stress free experience. Swappa has a followup guide called "Swappa checklist", which I recommend new buyers should look over. Thank you Swappa!
At first I was a little leery of buying a phone via Swappa, but the experience was great as it turned out. Easy to browse, communicate, ask questions, and purchase. The Swappa staff were helpful, and the seller was honest and fast. Gotta love it - couldnt have asked for better. I will use Swappa in the future and will recommend to friends and family.
Swappa is the best, I have had multiple experiences selling and buying, never been disappointed yet. It makes no sense to pay retail. When there are tons of great hardware looking for new homes
Swappa needs a policy that makes the seller state up front on the front page and not hidden in a sub menu somewhere when standard accessories (charger and cord) are not included.
This is the second phone I've purchased using this Site and not only have I been pleased with my phones but the overall service and the effort Swappa puts in to make sure not only the buyer is happy but the seller as well.
I always recommend Swappa and will always use Swappa as my first and in most cases Only selection when purchasing a new or replacement phone
This was my first purchase on swappa and I am very satisfied with all of the transactions that took place...
Answer: Hi Neisha. Swappa is quite safe! Please see the 500+ reviews on this site referencing the safe and pleasant buying experience that is Swappa. Please email [email protected] if you have further questions. Thanks for using Swappa!
Answer: Hi Peggy. If you receive a device that is not as advertised then you can return it for a refund. Our policy is that simple. Swappa staff works hard to prevent problems from happening, and PayPal has extensive buyer protections in case they do. Buy with confidence. Thanks for using Swappa.
Answer: Hi Alfred, Swappa requires all users to provide the ESN number for each device when creating a listing as a verification step. For more questions, please email our support team - [email protected] Thanks!
Answer: Very safe, I've bought and sold over 40 phones using Swappa and have only had one problem... When that happened both Swappa and PayPal had my back.
Answer: Yes, you should remove and keep your SIM card when you sell your used phone. SIM cards are tied to your account, so are not transferable. More information and why in our FAQ: https://swappa.com/faq/sell/sim_card_included
Answer: Because they are scammers and a holes. They can't be bothered with you. Awful site. Use eBay instead.
Answer: Swappa guarantees it which goes above and beyond paypal. They are running IMEI checks and they do a great job. It's on you when you receive your phone to go through the phone check list to make sure it's good, checking cameras, microphones wfi, bluetooth, water damage check, things like that. Its really worry free buying.
Answer: Contact Swappa support. If an item is not as described by seller, the buyer is entitle to a refund.
Answer: Most sellers don't ship to African countries. This is because they include a reasonable fee on their prices to cover for shipping in the US, I guess shipping to Africa would come at a higher cost and they seem to be avoiding that for whatever reason. However, you can research and register for a freight forwarding company and have your orders shipped to them. In turn, these companies will forward your order to you when they receive it. As I pointed out before, this is something you have to read about and carefully consider. Hope that helps.
The place to buy and sell newish tech. Safety, simplicity and staff-approved listing make Swappa the better way to buy and sell used phones, tablets, laptops, video games, home tech and more.

