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Swappa generally enjoys a positive reputation for offering a reliable platform for buying and selling used electronics, with many users appreciating the thorough vetting of devices and the ease of transactions. However, significant concerns arise regarding customer service, particularly in response times and support during disputes, with numerous customers expressing frustration over unhelpful interactions and unresolved issues. Additionally, complaints about payment processing and discrepancies in product conditions highlight a need for improved communication and accountability. Overall, while many customers report satisfaction, the negative experiences suggest a critical need for enhanced customer support and service transparency.
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Thank you so much for the prompt delivery! It's in GREAT condition! Wish I would hv known about this site before I spent a few hundred on my phone which is exactly the same phone as mine! Micheal I want to thank you since I would hv never thought I would be able to get my son an iPhone5 for Xmas so inexpensive. I will definitely be using this site from now on and have already recommended your site to friends/family & coworkers who were apprehensive until they actually saw what I received and couldn't believe how much or shall I saw how little I paid. Happy holidays. Gretchen;-)
For the past few years I've purchased unlocked, off contract phones to save money. Normally I deal with ebay, but I decided to give Swappa a chance as I noticed the prices were a lot better there. I found the phone I wanted and bought it. I ran into a problem (my credit card company's fault) and within 30 minutes I was contacted personally by swappa support making me aware of it. This happened at about 2am, which makes me hugely impressed, I know I wouldn't get that sort of service from competing websites. The seller I dealt with was great, he shipped out nearly 12 hours after my purchase. Even if I didn't get the best seller, I feel confident that I am safe dealing through Swappa, their support, and the quickness of it are top notch. You don't get service like you do with Swappa on the big websites who have so many transactions to keep track of.
Started using this site a year ago after hearing abounit on android central. Love the way it's set up and it's way cheaper to sell a phone on here than ebay which charges 10%. For a $500 phone that's 50 bucks. Swappa only charges $10 no matter what. It's also a lot safer because they check the serial number to make sure it's not black listed.
Received a great price on an iphone in mint condition. If I need a phone, this is where I will go in the future
To date I have purchased 4 phones from Swappa and every experience has been positive. Each item arrived in condition that was stated by the seller and the prices have always been reasonable for my purchase.
Swappa was great. I felt they were really looking after my best interests
Purchased a brand new iphone 6s...
Saved a bundle.
Excellent well run site... they do everything they can to make sure phones are clean and legit.
Found them through a review on CNET.
Buying and selling is very easy on this site. I actually prefer it over eBay.
Easy site to use. It did seem like it was "to good to be true" but everything was as it was pictured. Have no problem with the cell.
Have made a believer out of me. Will be making future purchase thru Swappa for sure.
Highly recommend this site to all. Like that there are people looking out for the customer. The Sellers information is certified by Swappa.
This site was a great alternative to ebay or craigslist. Safe, certified and easy to use. The phone I received was as advertised and in great shape.
I have used other sites to cell cell phones but Swappa by far is the best place to buy and sell cell phones.
Never had any issues buying or selling devices on Swappa. I'd highly recommend them if you're looking for a gently used phone and want to save some cash at the same time.
I stumbled upon this website in my search for a new phone, and am really glad that I did. It was easy to find the phone that I was looking for and any of the listings I looked at were verified by Swappa staff which made me feel more at ease about purchasing a non-new phone. Users also had a history of their transactions available which made purchasing a phone from here a really easy decision.
Great Swappa staff To help follow through in resolving issues. And received great phones at way below cost. Definitely will be shopping here again for future phones.
I love the checks that Swappa has put in place to list a phone. It takes the guess work out of buying. I was looking for a new Samsung and the website was simple to use to navigate to the phones I was looking for. I got a mint condition phone plus extras for a great price. I will be buying my next phone from Swappa!
For both buying and selling I consistently have a better experience using Swappa.
Just completed my fifth experience on Swappa: two sales, 3 purchases. So far continues to be smooth and hassle free with solid listings as well as good info on historical pricing. Recommended.
The HTC M8 I bought was just as described with fast shipping. Seller had great communication and even added signature confirmation for me. Couldn't ask for a better transaction. The next time I buy a phone it will be from Swappa again.
Site is very well structured and easy to use. I like how Swappa requires their sellers to upload a verification photo showing their listing code, which makes it easy for the buyer to verify.
Answer: Hi Neisha. Swappa is quite safe! Please see the 500+ reviews on this site referencing the safe and pleasant buying experience that is Swappa. Please email [email protected] if you have further questions. Thanks for using Swappa!
Answer: Hi Peggy. If you receive a device that is not as advertised then you can return it for a refund. Our policy is that simple. Swappa staff works hard to prevent problems from happening, and PayPal has extensive buyer protections in case they do. Buy with confidence. Thanks for using Swappa.
Answer: Hi Alfred, Swappa requires all users to provide the ESN number for each device when creating a listing as a verification step. For more questions, please email our support team - [email protected] Thanks!
Answer: Very safe, I've bought and sold over 40 phones using Swappa and have only had one problem... When that happened both Swappa and PayPal had my back.
Answer: Yes, you should remove and keep your SIM card when you sell your used phone. SIM cards are tied to your account, so are not transferable. More information and why in our FAQ: https://swappa.com/faq/sell/sim_card_included
Answer: Because they are scammers and a holes. They can't be bothered with you. Awful site. Use eBay instead.
Answer: Swappa guarantees it which goes above and beyond paypal. They are running IMEI checks and they do a great job. It's on you when you receive your phone to go through the phone check list to make sure it's good, checking cameras, microphones wfi, bluetooth, water damage check, things like that. Its really worry free buying.
Answer: Contact Swappa support. If an item is not as described by seller, the buyer is entitle to a refund.
Answer: Most sellers don't ship to African countries. This is because they include a reasonable fee on their prices to cover for shipping in the US, I guess shipping to Africa would come at a higher cost and they seem to be avoiding that for whatever reason. However, you can research and register for a freight forwarding company and have your orders shipped to them. In turn, these companies will forward your order to you when they receive it. As I pointed out before, this is something you have to read about and carefully consider. Hope that helps.
The place to buy and sell newish tech. Safety, simplicity and staff-approved listing make Swappa the better way to buy and sell used phones, tablets, laptops, video games, home tech and more.
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