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SwappaReviews 3,175

4.0

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Swappa Reviews Summary

Swappa generally enjoys a positive reputation for offering a reliable platform for buying and selling used electronics, with many users appreciating the thorough vetting of devices and the ease of transactions. However, significant concerns arise regarding customer service, particularly in response times and support during disputes, with numerous customers expressing frustration over unhelpful interactions and unresolved issues. Additionally, complaints about payment processing and discrepancies in product conditions highlight a need for improved communication and accountability. Overall, while many customers report satisfaction, the negative experiences suggest a critical need for enhanced customer support and service transparency.

This summary is generated by AI, based on text from customer reviews

service
331
value
331
shipping
321
returns
127
quality
330
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Florida
1 review
1 helpful vote
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Thank you so much for the prompt delivery! It's in GREAT condition! Wish I would hv known about this site before I spent a few hundred on my phone which is exactly the same phone as mine! Micheal I want to thank you since I would hv never thought I would be able to get my son an iPhone5 for Xmas so inexpensive. I will definitely be using this site from now on and have already recommended your site to friends/family & coworkers who were apprehensive until they actually saw what I received and couldn't believe how much or shall I saw how little I paid. Happy holidays. Gretchen;-)

Date of experience: December 16, 2015
California
1 review
1 helpful vote
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For the past few years I've purchased unlocked, off contract phones to save money. Normally I deal with ebay, but I decided to give Swappa a chance as I noticed the prices were a lot better there. I found the phone I wanted and bought it. I ran into a problem (my credit card company's fault) and within 30 minutes I was contacted personally by swappa support making me aware of it. This happened at about 2am, which makes me hugely impressed, I know I wouldn't get that sort of service from competing websites. The seller I dealt with was great, he shipped out nearly 12 hours after my purchase. Even if I didn't get the best seller, I feel confident that I am safe dealing through Swappa, their support, and the quickness of it are top notch. You don't get service like you do with Swappa on the big websites who have so many transactions to keep track of.

Date of experience: December 15, 2015
California
2 reviews
1 helpful vote
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Love this site
December 16, 2015

Started using this site a year ago after hearing abounit on android central. Love the way it's set up and it's way cheaper to sell a phone on here than ebay which charges 10%. For a $500 phone that's 50 bucks. Swappa only charges $10 no matter what. It's also a lot safer because they check the serial number to make sure it's not black listed.

Date of experience: December 15, 2015
Texas
1 review
2 helpful votes
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Great find for a good buy
December 16, 2015

Received a great price on an iphone in mint condition. If I need a phone, this is where I will go in the future

Date of experience: December 15, 2015
North Carolina
3 reviews
2 helpful votes
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To date I have purchased 4 phones from Swappa and every experience has been positive. Each item arrived in condition that was stated by the seller and the prices have always been reasonable for my purchase.

Date of experience: December 15, 2015
North Carolina
1 review
2 helpful votes
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Iphone purchase
December 15, 2015

Swappa was great. I felt they were really looking after my best interests

Date of experience: December 15, 2015
Wyoming
2 reviews
1 helpful vote
Follow CoCo W.
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Excellent
December 16, 2015

Purchased a brand new iphone 6s...
Saved a bundle.
Excellent well run site... they do everything they can to make sure phones are clean and legit.
Found them through a review on CNET.

Date of experience: December 15, 2015
Illinois
1 review
2 helpful votes
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Great site to work with
December 16, 2015

Buying and selling is very easy on this site. I actually prefer it over eBay.

Date of experience: December 15, 2015
Florida
1 review
1 helpful vote
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Happy camper
December 16, 2015

Easy site to use. It did seem like it was "to good to be true" but everything was as it was pictured. Have no problem with the cell.
Have made a believer out of me. Will be making future purchase thru Swappa for sure.
Highly recommend this site to all. Like that there are people looking out for the customer. The Sellers information is certified by Swappa.

Date of experience: December 15, 2015
Missouri
1 review
1 helpful vote
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Easy and quick
December 16, 2015

This site was a great alternative to ebay or craigslist. Safe, certified and easy to use. The phone I received was as advertised and in great shape.

Date of experience: December 15, 2015
Colorado
2 reviews
2 helpful votes
Follow Jamie C.
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I have used other sites to cell cell phones but Swappa by far is the best place to buy and sell cell phones.

Date of experience: December 15, 2015
Arizona
1 review
4 helpful votes
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Excellent
December 16, 2015

Never had any issues buying or selling devices on Swappa. I'd highly recommend them if you're looking for a gently used phone and want to save some cash at the same time.

Date of experience: December 14, 2015
New Jersey
1 review
1 helpful vote
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Great site for electronic trades
December 16, 2015

I stumbled upon this website in my search for a new phone, and am really glad that I did. It was easy to find the phone that I was looking for and any of the listings I looked at were verified by Swappa staff which made me feel more at ease about purchasing a non-new phone. Users also had a history of their transactions available which made purchasing a phone from here a really easy decision.

Date of experience: December 14, 2015
Wisconsin
1 review
2 helpful votes
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Great Swappa staff To help follow through in resolving issues. And received great phones at way below cost. Definitely will be shopping here again for future phones.

Date of experience: December 14, 2015
Georgia
1 review
2 helpful votes
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Shop cell phones with confidence!
December 14, 2015

I love the checks that Swappa has put in place to list a phone. It takes the guess work out of buying. I was looking for a new Samsung and the website was simple to use to navigate to the phones I was looking for. I got a mint condition phone plus extras for a great price. I will be buying my next phone from Swappa!

Date of experience: December 13, 2015
California
1 review
1 helpful vote
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Great transaction
December 14, 2015

Honest sellers and you don't have to pay ridiculous Ebay fees.

Date of experience: December 13, 2015
Tennessee
1 review
1 helpful vote
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Better than eBay
December 14, 2015

For both buying and selling I consistently have a better experience using Swappa.

Date of experience: December 13, 2015
California
1 review
2 helpful votes
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Just completed my fifth experience on Swappa: two sales, 3 purchases. So far continues to be smooth and hassle free with solid listings as well as good info on historical pricing. Recommended.

Date of experience: December 12, 2015
Florida
1 review
2 helpful votes
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Perfect
December 13, 2015

The HTC M8 I bought was just as described with fast shipping. Seller had great communication and even added signature confirmation for me. Couldn't ask for a better transaction. The next time I buy a phone it will be from Swappa again.

Date of experience: December 12, 2015
Georgia
1 review
2 helpful votes
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Htc one m9
December 13, 2015

Site is very well structured and easy to use. I like how Swappa requires their sellers to upload a verification photo showing their listing code, which makes it easy for the buyer to verify.

Date of experience: December 12, 2015

From the business

The place to buy and sell newish tech. Safety, simplicity and staff-approved listing make Swappa the better way to buy and sell used phones, tablets, laptops, video games, home tech and more.


swappa.com
Founded in 2010
Kansas City, MO, United States
+79