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Swappa

3.8

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Swappa Reviews Summary

Swappa generally enjoys a positive reputation for offering a reliable platform for buying and selling used electronics, with many users appreciating the thorough vetting of devices and the ease of transactions. However, significant concerns arise regarding customer service, particularly in response times and support during disputes, with numerous customers expressing frustration over unhelpful interactions and unresolved issues. Additionally, complaints about payment processing and discrepancies in product conditions highlight a need for improved communication and accountability. Overall, while many customers report satisfaction, the negative experiences suggest a critical need for enhanced customer support and service transparency.

This summary is generated by AI, based on text from customer reviews

service
331
value
331
shipping
321
returns
127
quality
330
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Michigan
1 review
1 helpful vote
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Successful purchase as usual
January 2, 2016

Purchased a phone and had it to my home within 3 days. The phone did not come with a charger and I contacted the seller and he got it out to me immediately. I bought a mint condition phone with a case and tempered glass at a price that was a few hundred dollars less than when it first came out 6 months previous. When I need a phone I always come to the Swappa sight first and I am never dissapointed

Date of experience: January 1, 2016
Missouri
1 review
1 helpful vote
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Great first Experience
January 2, 2016

We purchased an I Phone 5s for my son and were very pleased when the phone arrived the next day, exactly as ordered. We did purchase from a trusted seller who had a large number of reviews. Thank you Swappa.

Date of experience: January 1, 2016
California
1 review
0 helpful votes
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Swappa beats ebay hands down.
January 1, 2016

I've bought 2 phones and sold 1 phone on swappa. I've had nothing but seamless, smooth transactions, plus ebay can take their excessively high fees and shoove them, $10 flat fee can't be beat!

Date of experience: December 31, 2015
Washington
1 review
0 helpful votes
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Got a great phone at a great price
January 1, 2016

I've used swappa twice to get gently used phones and have had nothing but great experiences. Both sellers were quick and prompt at shipping and I got exactly what was stated in the product description.

Date of experience: December 31, 2015
Vermont
1 review
1 helpful vote
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Used Phones Made Easy
January 1, 2016

Swappa provides detailed information about all the phones sold, and ensures that the sellers provide pictures that show exactly what is being received. They support and promote being candid about products They make the process easy by sending emails when the sale page is updated. I have used Swappa for two purchases thus far, and plan to use it in the future and recommend it to others.

Date of experience: December 31, 2015
Illinois
1 review
1 helpful vote
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Fast easy transaction
January 1, 2016

Was fast and easy plus saved $$$ on a new item. Will def be using swappa again in the future.

Date of experience: December 31, 2015
New Jersey
1 review
0 helpful votes
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Quick and easy
December 31, 2015

Great transaction, fast, easy Wonderful Communication and lower price than anywhere local.

Date of experience: December 30, 2015
Arizona
2 reviews
0 helpful votes
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Better than Sez?
December 31, 2015

The system was having an issue sucking my ship data from Paypal and Swappa jumped right in.

The seller was fantastic too.

Highly suggested for mobile buy/sell.

Date of experience: December 30, 2015
New York
1 review
0 helpful votes
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Always the best
December 31, 2015

Best prices, best community, seller/buyer friendly. Love swappa!

Date of experience: December 30, 2015
Washington
2 reviews
0 helpful votes
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Great way to buy with confidence
December 31, 2015

I have only used Swappa twice but I am impressed with this service.
Both transactions went very smoothly and I got what was described.
If you have questions or need more pictures, just ask the seller.
I think this is the only way to go if you need a devise and don't want to go through the big carriers or eBay. It takes the risk out of the deal.

Date of experience: December 29, 2015
Virginia
1 review
0 helpful votes
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Another good buy from swappa
December 29, 2015

Ripped off on eBay turned to swappa. Another good experience here highly recommend

Date of experience: December 29, 2015
California
1 review
0 helpful votes
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Swappa is a reliable, professional and protected website for used phones. I searched on Craigslist for weeks and felt sick to my stomach not knowing anything about the seller. With Swappa each seller has a profile and every step of the way is easy and gives you peace of mind. Swappa and the seller were completely trustworthy. My phone arrived in two days and was exactly mint condition as described! I will definitely keep using Swappa for my used phone needs!

Date of experience: December 29, 2015
Michigan
1 review
0 helpful votes
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IPhone 6 Purchase
December 29, 2015

I have purchased 3 phones now via Swappa - have had a very good experience.

Date of experience: December 29, 2015
Texas
1 review
0 helpful votes
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Swappa is great!
December 29, 2015

Swappa does a great job of ensuring phones are clean and in good working order. I can hardly believe how easy it is to use and communication with sellers has been A+. I've already purchased 2 phones using swappa!

Date of experience: December 29, 2015
North Carolina
1 review
0 helpful votes
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Great experience buying on swappa.com
December 29, 2015

This was my first transaction on the site after I learned about it through a blog related to how and where to get a smartphone at a good price with some peace of mind. I have to say I am really thankful to the blogger that sent me to the site. Transaction was so easy and seller was extremely flexible. Loved it.

Date of experience: December 28, 2015
Minnesota
1 review
0 helpful votes
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Great price for a great phone.
December 28, 2015

I purchased two new (resale) phones this season. One LG Lancet Android for my son. ($80). And one a iPhone 6S Plus. ($790) Both work great and function fine. I believe the Swappa idea of having to prove clean phone is a great thing. I would like to see them post more prominent that the phone would not have SIM cards with them and why. For those of us that do not understand why.

Date of experience: December 28, 2015
Georgia
1 review
0 helpful votes
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Swappa 4 lyf
December 28, 2015

Swappa is the best website to buy new(ish) devices. It is easy to communicate to the seller and request additional pictures.

Date of experience: December 28, 2015
Texas
1 review
0 helpful votes
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Great website with amazing support
December 28, 2015

This week I've had 3 transactions with the site and all have gone smoothly. It's a brilliant idea and it's being implemented well. Truly a site that is geared towards those of us that want a hassle free buying and selling experience with out the ridiculous fees that's other sites charge. Will return.

Date of experience: December 28, 2015
Virginia
1 review
0 helpful votes
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Buying electronics with confidence!
December 29, 2015

I discovered Swappa while browsing the web and decided to purchase an IPad at a great price without bidding and got a great deal and a great iPad! I've since bought Apple watches and iPhones and had great experiences! I've also sold some electronics with great experiences and transactions. I highly recommend Swappa for your electronics go to page!

Date of experience: December 28, 2015
New York
1 review
0 helpful votes
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Iphone 5 purchase
December 29, 2015

Looked all over the web for Iphone 5 or 5S with 64GB... Gazelle, Ebay, Amazon, Verizon, etc. Stumbled upon Swappa... Found 2 that fit the bill and $50 less than the second best price... and graded as "Good" instead of "Fair." Decided to get both as it was for my son but I figured I needed to replace my 4S as well. I was overwhelmed! Received phone on date expected. Tracking information was provided so we could make arrangements for pick-up. Phone was in much better shape than expected and appears to be operating correctly in all aspects... My wife's comment... what's the name of that site and what else do they sell?

Date of experience: December 28, 2015

From the business

The place to buy and sell newish tech. Safety, simplicity and staff-approved listing make Swappa the better way to buy and sell used phones, tablets, laptops, video games, home tech and more.


swappa.com
Founded in 2010
Kansas City, MO, United States
+79
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