Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Swappa generally enjoys a positive reputation for offering a reliable platform for buying and selling used electronics, with many users appreciating the thorough vetting of devices and the ease of transactions. However, significant concerns arise regarding customer service, particularly in response times and support during disputes, with numerous customers expressing frustration over unhelpful interactions and unresolved issues. Additionally, complaints about payment processing and discrepancies in product conditions highlight a need for improved communication and accountability. Overall, while many customers report satisfaction, the negative experiences suggest a critical need for enhanced customer support and service transparency.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Purchased a phone and had it to my home within 3 days. The phone did not come with a charger and I contacted the seller and he got it out to me immediately. I bought a mint condition phone with a case and tempered glass at a price that was a few hundred dollars less than when it first came out 6 months previous. When I need a phone I always come to the Swappa sight first and I am never dissapointed
We purchased an I Phone 5s for my son and were very pleased when the phone arrived the next day, exactly as ordered. We did purchase from a trusted seller who had a large number of reviews. Thank you Swappa.
I've bought 2 phones and sold 1 phone on swappa. I've had nothing but seamless, smooth transactions, plus ebay can take their excessively high fees and shoove them, $10 flat fee can't be beat!
I've used swappa twice to get gently used phones and have had nothing but great experiences. Both sellers were quick and prompt at shipping and I got exactly what was stated in the product description.
Swappa provides detailed information about all the phones sold, and ensures that the sellers provide pictures that show exactly what is being received. They support and promote being candid about products They make the process easy by sending emails when the sale page is updated. I have used Swappa for two purchases thus far, and plan to use it in the future and recommend it to others.
Was fast and easy plus saved $$$ on a new item. Will def be using swappa again in the future.
Great transaction, fast, easy Wonderful Communication and lower price than anywhere local.
The system was having an issue sucking my ship data from Paypal and Swappa jumped right in.
The seller was fantastic too.
Highly suggested for mobile buy/sell.
Best prices, best community, seller/buyer friendly. Love swappa!
I have only used Swappa twice but I am impressed with this service.
Both transactions went very smoothly and I got what was described.
If you have questions or need more pictures, just ask the seller.
I think this is the only way to go if you need a devise and don't want to go through the big carriers or eBay. It takes the risk out of the deal.
Ripped off on eBay turned to swappa. Another good experience here highly recommend
Swappa is a reliable, professional and protected website for used phones. I searched on Craigslist for weeks and felt sick to my stomach not knowing anything about the seller. With Swappa each seller has a profile and every step of the way is easy and gives you peace of mind. Swappa and the seller were completely trustworthy. My phone arrived in two days and was exactly mint condition as described! I will definitely keep using Swappa for my used phone needs!
I have purchased 3 phones now via Swappa - have had a very good experience.
Swappa does a great job of ensuring phones are clean and in good working order. I can hardly believe how easy it is to use and communication with sellers has been A+. I've already purchased 2 phones using swappa!
This was my first transaction on the site after I learned about it through a blog related to how and where to get a smartphone at a good price with some peace of mind. I have to say I am really thankful to the blogger that sent me to the site. Transaction was so easy and seller was extremely flexible. Loved it.
I purchased two new (resale) phones this season. One LG Lancet Android for my son. ($80). And one a iPhone 6S Plus. ($790) Both work great and function fine. I believe the Swappa idea of having to prove clean phone is a great thing. I would like to see them post more prominent that the phone would not have SIM cards with them and why. For those of us that do not understand why.
Swappa is the best website to buy new(ish) devices. It is easy to communicate to the seller and request additional pictures.
This week I've had 3 transactions with the site and all have gone smoothly. It's a brilliant idea and it's being implemented well. Truly a site that is geared towards those of us that want a hassle free buying and selling experience with out the ridiculous fees that's other sites charge. Will return.
I discovered Swappa while browsing the web and decided to purchase an IPad at a great price without bidding and got a great deal and a great iPad! I've since bought Apple watches and iPhones and had great experiences! I've also sold some electronics with great experiences and transactions. I highly recommend Swappa for your electronics go to page!
Looked all over the web for Iphone 5 or 5S with 64GB... Gazelle, Ebay, Amazon, Verizon, etc. Stumbled upon Swappa... Found 2 that fit the bill and $50 less than the second best price... and graded as "Good" instead of "Fair." Decided to get both as it was for my son but I figured I needed to replace my 4S as well. I was overwhelmed! Received phone on date expected. Tracking information was provided so we could make arrangements for pick-up. Phone was in much better shape than expected and appears to be operating correctly in all aspects... My wife's comment... what's the name of that site and what else do they sell?
Answer: Hi Neisha. Swappa is quite safe! Please see the 500+ reviews on this site referencing the safe and pleasant buying experience that is Swappa. Please email [email protected] if you have further questions. Thanks for using Swappa!
Answer: Hi Peggy. If you receive a device that is not as advertised then you can return it for a refund. Our policy is that simple. Swappa staff works hard to prevent problems from happening, and PayPal has extensive buyer protections in case they do. Buy with confidence. Thanks for using Swappa.
Answer: Hi Alfred, Swappa requires all users to provide the ESN number for each device when creating a listing as a verification step. For more questions, please email our support team - [email protected] Thanks!
Answer: Very safe, I've bought and sold over 40 phones using Swappa and have only had one problem... When that happened both Swappa and PayPal had my back.
Answer: Yes, you should remove and keep your SIM card when you sell your used phone. SIM cards are tied to your account, so are not transferable. More information and why in our FAQ: https://swappa.com/faq/sell/sim_card_included
Answer: Because they are scammers and a holes. They can't be bothered with you. Awful site. Use eBay instead.
Answer: Swappa guarantees it which goes above and beyond paypal. They are running IMEI checks and they do a great job. It's on you when you receive your phone to go through the phone check list to make sure it's good, checking cameras, microphones wfi, bluetooth, water damage check, things like that. Its really worry free buying.
Answer: Contact Swappa support. If an item is not as described by seller, the buyer is entitle to a refund.
Answer: Most sellers don't ship to African countries. This is because they include a reasonable fee on their prices to cover for shipping in the US, I guess shipping to Africa would come at a higher cost and they seem to be avoiding that for whatever reason. However, you can research and register for a freight forwarding company and have your orders shipped to them. In turn, these companies will forward your order to you when they receive it. As I pointed out before, this is something you have to read about and carefully consider. Hope that helps.
The place to buy and sell newish tech. Safety, simplicity and staff-approved listing make Swappa the better way to buy and sell used phones, tablets, laptops, video games, home tech and more.

