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Swappa

3.8

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Swappa Reviews Summary

Swappa generally enjoys a positive reputation for offering a reliable platform for buying and selling used electronics, with many users appreciating the thorough vetting of devices and the ease of transactions. However, significant concerns arise regarding customer service, particularly in response times and support during disputes, with numerous customers expressing frustration over unhelpful interactions and unresolved issues. Additionally, complaints about payment processing and discrepancies in product conditions highlight a need for improved communication and accountability. Overall, while many customers report satisfaction, the negative experiences suggest a critical need for enhanced customer support and service transparency.

This summary is generated by AI, based on text from customer reviews

service
331
value
331
shipping
321
returns
127
quality
330
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Indiana
1 review
0 helpful votes
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Great site easy to use
January 7, 2016

Site was great seller I bought my phone from was great. Phone arrived really quick and in great condition. Activation was no problem at all either. Would definitely use again

Date of experience: January 7, 2016
Illinois
1 review
1 helpful vote
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Great first experience!
January 7, 2016

Bought my first phone from Swappa and item was exactly as described, IMEI was clean as they guaranteed and seller couldn't have been more courteous and prompt. Will definitely be purchasing all my future phones using Swappa.

Date of experience: January 7, 2016
Florida
1 review
0 helpful votes
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Saved Money!
January 7, 2016

The site is laid to easily browse selections and compare. The postings seem more trustworthy than eBay. I saved money by using this site. Had a satisfying experience

Date of experience: January 7, 2016
Florida
1 review
1 helpful vote
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Wonderful
January 7, 2016

I have purchased 4 phones thru Swappa, and every buying experience had been wonderful. They do a great job facilitating the transaction between buyer and seller and ensure that the phone being sold is as described. Great website!

Date of experience: January 6, 2016
Missouri
1 review
0 helpful votes
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Better than I expected!
January 7, 2016

The Phone is better than expected! Thank you etrudeau114 You stated the phone was in Fair Condition. I was pleasantly surprised by a phone that is in at least good condition

Date of experience: January 6, 2016
Oregon
1 review
1 helpful vote
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Fast and just as described
January 7, 2016

Very happy with my iPhone. It looks brand new and was able to activate it right out of the box! Thank you for the great customer service.

Date of experience: January 6, 2016
Pennsylvania
1 review
1 helpful vote
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Swappa.com is awesome
January 7, 2016

Staff was nice and very professional at what they do. Such a great business to trade, buy, and sells amazing tech gadgets. Good customer service; the Sellers are exceptional as well. Love this website.

Date of experience: January 6, 2016
Washington
2 reviews
1 helpful vote
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I bought zen phone 2!
January 7, 2016

I bought the zenphone from here seeing that it was cheaper and faster shipping than amazon (prime member) the site is true and I do encourage others to buy from here &/or sell here.

Date of experience: January 6, 2016
Maryland
1 review
0 helpful votes
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Lumia 640 purchase
January 6, 2016

Phone purchase was perfect Phone is like new
I would use swappa again

Date of experience: January 6, 2016
New Jersey
1 review
1 helpful vote
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Great way to buy a phone!
January 6, 2016

Bought a nice I-phone for my son. Transaction was smooth and fast.

Date of experience: January 6, 2016
Maryland
1 review
0 helpful votes
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Great 1st Impression
January 6, 2016

I wasn't sure what to expect with swappa since it was described as the ebay for phones and I've had bad experiences with ebay. Regardless I saw a lot of good deals and found the phone I was looking for at a great price. The seller was responsive and site made me feel comfortable that I was getting what was advertised. I had a great 1st experience and definitely recommend giving the site a try.

Date of experience: January 6, 2016
Ohio
1 review
0 helpful votes
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Perfect purchase with Swappa!
January 6, 2016

I used Swappa to replace my wife's broken S4 with the same model.
The site is easy to use and has a lot of helpful info.
Questions were answered quickly by both Swappa staff and the seller.
I will recommend Swappa to anyone looking for a device.

Date of experience: January 5, 2016
Kentucky
1 review
1 helpful vote
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Easy way to get a great phone
January 6, 2016

This is my second time buying from Swappa and both transactions have gone great. Both phones were a great price and had no problems after we received them. Will definitely buy here again.

Date of experience: January 5, 2016
Texas
1 review
0 helpful votes
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Used Smart Phone Purchase
January 6, 2016

The site was easy to navigate, and I found my phone for about half the price for anywhere else.

Date of experience: January 5, 2016
New York
1 review
0 helpful votes
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Buying Apple Watch from Swappa
January 5, 2016

Bought a Apple watch from Swappa, for a great price. Item was shipped quickly, packed well, and as described in description. Overall great experience, with no issues and I got a great deal.

Date of experience: January 5, 2016
Louisiana
1 review
0 helpful votes
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Used unlock moto x
January 5, 2016

I am very pleased with my purchase on swappa. I was nervous to see what shape the phone would arrive but it arrived in excellent condition. I will definitely buy from swappa again.

Date of experience: January 5, 2016
Kansas
1 review
0 helpful votes
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Sweet Site
January 5, 2016

Bought a cheap Moto X that was good quality. No problems with the exchange AT ALL! It activated with my carrier as soon as I was able to do that and I'm now enjoying it greatly. I highly recommend to anyone who wants an inexpensive mobile!

Date of experience: January 5, 2016
California
1 review
0 helpful votes
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Easy to buy and contact seller!
January 5, 2016

Like the title says, it was very easy for me to negotiate and work with the seller to ensure that I am getting exactly what the seller and I want. No problems at all and the system works as described.

Date of experience: January 4, 2016
Honduras
1 review
0 helpful votes
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I registered to Swappa looking for a good deal for a Nexus 6. Everything was smooth, the site is well organized and I could find what I was looking for really fast. Sellers are polite and the site offers great communication with them.

Date of experience: January 4, 2016
New Jersey
1 review
0 helpful votes
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Great site to buy a phone
January 5, 2016

Our family has bought 3 phones from swappa in great condition and great prices

Date of experience: January 4, 2016

From the business

The place to buy and sell newish tech. Safety, simplicity and staff-approved listing make Swappa the better way to buy and sell used phones, tablets, laptops, video games, home tech and more.


swappa.com
Founded in 2010
Kansas City, MO, United States
+79
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