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Swappa generally enjoys a positive reputation for offering a reliable platform for buying and selling used electronics, with many users appreciating the thorough vetting of devices and the ease of transactions. However, significant concerns arise regarding customer service, particularly in response times and support during disputes, with numerous customers expressing frustration over unhelpful interactions and unresolved issues. Additionally, complaints about payment processing and discrepancies in product conditions highlight a need for improved communication and accountability. Overall, while many customers report satisfaction, the negative experiences suggest a critical need for enhanced customer support and service transparency.
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Site was great seller I bought my phone from was great. Phone arrived really quick and in great condition. Activation was no problem at all either. Would definitely use again
Bought my first phone from Swappa and item was exactly as described, IMEI was clean as they guaranteed and seller couldn't have been more courteous and prompt. Will definitely be purchasing all my future phones using Swappa.
The site is laid to easily browse selections and compare. The postings seem more trustworthy than eBay. I saved money by using this site. Had a satisfying experience
I have purchased 4 phones thru Swappa, and every buying experience had been wonderful. They do a great job facilitating the transaction between buyer and seller and ensure that the phone being sold is as described. Great website!
The Phone is better than expected! Thank you etrudeau114 You stated the phone was in Fair Condition. I was pleasantly surprised by a phone that is in at least good condition
Very happy with my iPhone. It looks brand new and was able to activate it right out of the box! Thank you for the great customer service.
Staff was nice and very professional at what they do. Such a great business to trade, buy, and sells amazing tech gadgets. Good customer service; the Sellers are exceptional as well. Love this website.
I bought the zenphone from here seeing that it was cheaper and faster shipping than amazon (prime member) the site is true and I do encourage others to buy from here &/or sell here.
Phone purchase was perfect Phone is like new
I would use swappa again
Bought a nice I-phone for my son. Transaction was smooth and fast.
I wasn't sure what to expect with swappa since it was described as the ebay for phones and I've had bad experiences with ebay. Regardless I saw a lot of good deals and found the phone I was looking for at a great price. The seller was responsive and site made me feel comfortable that I was getting what was advertised. I had a great 1st experience and definitely recommend giving the site a try.
I used Swappa to replace my wife's broken S4 with the same model.
The site is easy to use and has a lot of helpful info.
Questions were answered quickly by both Swappa staff and the seller.
I will recommend Swappa to anyone looking for a device.
This is my second time buying from Swappa and both transactions have gone great. Both phones were a great price and had no problems after we received them. Will definitely buy here again.
The site was easy to navigate, and I found my phone for about half the price for anywhere else.
Bought a Apple watch from Swappa, for a great price. Item was shipped quickly, packed well, and as described in description. Overall great experience, with no issues and I got a great deal.
I am very pleased with my purchase on swappa. I was nervous to see what shape the phone would arrive but it arrived in excellent condition. I will definitely buy from swappa again.
Bought a cheap Moto X that was good quality. No problems with the exchange AT ALL! It activated with my carrier as soon as I was able to do that and I'm now enjoying it greatly. I highly recommend to anyone who wants an inexpensive mobile!
Like the title says, it was very easy for me to negotiate and work with the seller to ensure that I am getting exactly what the seller and I want. No problems at all and the system works as described.
I registered to Swappa looking for a good deal for a Nexus 6. Everything was smooth, the site is well organized and I could find what I was looking for really fast. Sellers are polite and the site offers great communication with them.
Our family has bought 3 phones from swappa in great condition and great prices
Answer: Hi Neisha. Swappa is quite safe! Please see the 500+ reviews on this site referencing the safe and pleasant buying experience that is Swappa. Please email [email protected] if you have further questions. Thanks for using Swappa!
Answer: Hi Peggy. If you receive a device that is not as advertised then you can return it for a refund. Our policy is that simple. Swappa staff works hard to prevent problems from happening, and PayPal has extensive buyer protections in case they do. Buy with confidence. Thanks for using Swappa.
Answer: Hi Alfred, Swappa requires all users to provide the ESN number for each device when creating a listing as a verification step. For more questions, please email our support team - [email protected] Thanks!
Answer: Very safe, I've bought and sold over 40 phones using Swappa and have only had one problem... When that happened both Swappa and PayPal had my back.
Answer: Yes, you should remove and keep your SIM card when you sell your used phone. SIM cards are tied to your account, so are not transferable. More information and why in our FAQ: https://swappa.com/faq/sell/sim_card_included
Answer: Because they are scammers and a holes. They can't be bothered with you. Awful site. Use eBay instead.
Answer: Swappa guarantees it which goes above and beyond paypal. They are running IMEI checks and they do a great job. It's on you when you receive your phone to go through the phone check list to make sure it's good, checking cameras, microphones wfi, bluetooth, water damage check, things like that. Its really worry free buying.
Answer: Contact Swappa support. If an item is not as described by seller, the buyer is entitle to a refund.
Answer: Most sellers don't ship to African countries. This is because they include a reasonable fee on their prices to cover for shipping in the US, I guess shipping to Africa would come at a higher cost and they seem to be avoiding that for whatever reason. However, you can research and register for a freight forwarding company and have your orders shipped to them. In turn, these companies will forward your order to you when they receive it. As I pointed out before, this is something you have to read about and carefully consider. Hope that helps.
The place to buy and sell newish tech. Safety, simplicity and staff-approved listing make Swappa the better way to buy and sell used phones, tablets, laptops, video games, home tech and more.

