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Swap.com

3.0

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Swap.com Reviews Summary

Swap.com has a rating of 3 stars from 1,190 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Swap.com most frequently mention great prices, free shipping and name brand. Swap.com ranks 1st among Swap sites.

service
141
value
136
shipping
135
returns
90
quality
128

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California
1 review
2 helpful votes
Follow Tamara J.
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I am in love! My 5 year old has decided that only really long skirts will do. This is not the direction manufacturers are going right now, so it has been a real challenge to find any.

I checked out Swap.com, hoping to be able to guess the length of the skirts based on the photos. I COULD! All of the skirts and dresses I found and received met the length test! (yes, they all drag on the floor while she walks, so it's a real winner!) I couldn't even get my seamstress mom to make them this long. She has standards.

So thank you, Swap.com! I now have a daughter who will get dressed in the morning without crying that none of her skirts are long enough!

I am even tempted to try to find some clothes for my toddler and myself!

Date of experience: January 24, 2016
California
1 review
0 helpful votes
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LOVE SWAP.COM!
January 23, 2016

Wow! swap.com is saving me a lot of money on clothes for me and my kids...

Date of experience: January 22, 2016
Florida
1 review
1 helpful vote
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Great service
January 23, 2016

I had no problem with this company excellent service and shipping..

Date of experience: January 22, 2016
Arkansas
1 review
0 helpful votes
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I am addicted to Swap.Com. Seriously. I buy all of my daughter's shoes from their site. ALL OF THEM. They have all come to me in great condition for 3/4 the price I would pay in stores. I also buy a lot of my daughter's books from Swap. Again, they come to me in great condition for a FRACTION of the cost. I wish I could keep this site all to myself, but then I would have no super awesome things to buy! Seriously, go check it out!

Date of experience: January 21, 2016
Texas
3 reviews
5 helpful votes
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Cute clothes, great prices, wonderful customer service. I can't say enough good things about them.

Date of experience: January 21, 2016
Oklahoma
5 reviews
47 helpful votes
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SWAP.com Review
January 20, 2016

My experience with SWAP.com so far is very impressive. I used to take my clothing to Goodwill or have yard sales to get rid of unwanted items or items I no longer wanted to wear. After not being able to deduct from my taxes as the laws changed, I was searching other alternatives. After clicking on an advertisement for this site, I found several items for a decent price so I ordered. I got free shipping on my first order and was very pleased with the items. I investigated the site more and found that I could send in my own items to sell. I have yet to post my items for sale as I was informed they were backlogged, but will update this review after I sell some items. The customer service has been excellent in letting me return anything I don't like and they have been very prompt in replying. Will continue to shop here as I have been extremely satisfied with their services!

Update: 4/09/2016
I am updating on my selling items on this site as my items were listed after sending them in. It took about 2 months to get them listed after they received them. The process of pricing them was fairly easy and the photos came out looking very good. As far as making any money, this did not happen. I sent in approx 50 pieces of clothing and out of that they listed 17 of them. Some of the clothing they said was not presentable due to pet hair. I do not have pets so I don't know how that could be possible. The others they said had stains which I looked at each item before packing it and some items had not ever been worn and they did not list them so I don't know if they sell them to other merchants or get some kind of a lesser kickback, although they did offer to send them back to me if I would pay the shipping. I was changing my wardrobe so decided to let them keep them to dispose of. Now I wish I had donated everything to Goodwill to get a tax receipt because this year I can probably itemize my deductions and I had several dollars worth of clothing. I probably won't ever send in anymore items just because I don't understand how they pick and choose but as far as buying something I will continue because I don't have any issues with what I have purchased. I priced my items cheap to move them fast in order to not pay for storage or charges and everything I sold went for inbound shipping so I made nothing!

Date of experience: January 20, 2016
Minnesota
1 review
0 helpful votes
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Relevant
January 19, 2016

I was so impressed with the variety of sizes that I referred two friends to it today. They both placed orders!

Date of experience: January 18, 2016
Oklahoma
2 reviews
0 helpful votes
Follow Melissa A.
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I first purchased a few items for my 5 year old daughter with Swap.com, and I was completely impressed with the wonderful quality and great condition the items were when they arrived. My daughter loved them, and thought they were actual all NEW items, because they looked new, not used. Then I shipped them ALL of my maternity clothes to sell on Swap.com. That was so EASY and hassle free! I have pretty much sold all of my maternity clothes. A few weeks later, I placed a second order for my daughter (mostly skorts) to wear this coming spring and summer. She was absolutely thrilled when she opened the box. If it wasn't January and 30 degrees outside, she would've had them on! Swap.com has saved me hundreds of dollars, and has paid me money for maternity clothes that would just be sitting in my attic. I love SWAP.COM!

Date of experience: January 18, 2016
California
2 reviews
0 helpful votes
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I think that the website is appropriately I feel that the prices are excellent or have had second thoughts about I have been very excited about everything that I have received and very very happy and content with the merchandise

Date of experience: January 17, 2016
Georgia
1 review
0 helpful votes
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I was surprised at how fast my order was delivered. The items I received were exactly what I wanted. I will be shopping here again. Thank You!

Date of experience: January 17, 2016
Michigan
2 reviews
1 helpful vote
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Super experience
January 17, 2016

The two blouses I ordered were perfect. Super experience with swap.com

Date of experience: January 16, 2016
Texas
1 review
2 helpful votes
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So far I've had a 99% positive experience with Swap.com. Great prices for excellent clothing, and I love that I can trade Pokemon cards for my grandson for an outfit somebody wants from me! My only negative experience was having clothes that were new with tags rejected. In some instances I did see something I hadn't seen before (they mark them with a sticky dot), but a couple of other items I never knew why they were rejected. So I sent them back again with my next box of clothing and this time they were accepted. Hmmmm, that was a little strange. But considering how many clothes they deal with each day, I'm surprised more mistakes don't happen. I've only had one wrong item sent to me in over a year of doing business with them, and they immediately refunded me $5 for the item I didn't receive, and let me keep the other one. The clothing comes wrapped nicely in plastic bags, so it has a "real" shopping feel to the experience, and the shipping is always very fast. I have many good things to say about Swap.com, and highly recommend it to anyone.

Date of experience: January 14, 2016
Pennsylvania
1 review
0 helpful votes
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I gave them a five star rating. I thoroughly enjoyed my shopping experience.

Date of experience: January 14, 2016
Maryland
1 review
0 helpful votes
Follow Stacey H.
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Swap.com has become my go-to for great finds. I have ordered clothes and shoes for my kids as well as myself and I am never disappointed. Great prices and great quality!

Date of experience: January 12, 2016
Massachusetts
1 review
0 helpful votes
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I have ordered boys clothes about 7 times from Swap.com over the past year and been very, very happy with the quality of the clothes and the quick shipping. One return was handled very quickly. The website is easy to navigate with filters to find exactly what I want. I can receive notifications when something I am looking for becomes available. I'm thrilled to have found this site.

Date of experience: January 10, 2016
Indiana
2 reviews
0 helpful votes
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I absolutely LOVE Swap.com my first experience was a couple of weeks ago. I have ordered three times already. It's had being on a fixed income with growing children. But Swap.com has saved the day!

Date of experience: January 8, 2016
Kansas
2 reviews
0 helpful votes
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Absolutely wonderful!
January 8, 2016

I love this web site. It is a great way for a grandmother of 13 to get clothes.

Date of experience: January 8, 2016
Tennessee
1 review
29 helpful votes
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SUPER SCAM
January 7, 2016

The first time I sent a box, they reje ted the enitre bix without even opening it, I had lost a baby in my thurd trimester and literally sent in a box of brand new clothes with the tags which they rejected 79% of... this time I sent my sons clothes fresh and checked from the laundry matt. They kept a pair of my jeans and two pairs if shoes and rejected 99% of.it after waiting for 3 MONTHS... see. When they reject stuff. U either donate it to their store or have to pay to get it back so. Either way they. Profit... its a scam horrible company lazy people and they are out to actually make money off ur kids clothes... I had s BRAND NEW easter tux he wore once REJECTED lol after being dry cleaned god knows where it sat for months and months

Date of experience: January 7, 2016
Oklahoma
1 review
0 helpful votes
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Great time looking and have told lots of people about it.

Date of experience: January 5, 2016
California
5 reviews
0 helpful votes
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I love swap.com
January 3, 2016

I found this site while bedridden. It replaced my beloved trips to consignment shops which I so badly missed. As a mom of 8 my family relies on my ability to find great deals and swap.com has made that possible. Highly recommend!

Date of experience: January 3, 2016