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Swap.com

3.0

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Swap.com Reviews Summary

Swap.com has a rating of 3 stars from 1,190 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Swap.com most frequently mention great prices, free shipping and name brand. Swap.com ranks 1st among Swap sites.

service
141
value
136
shipping
135
returns
90
quality
128

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Georgia
2 reviews
0 helpful votes
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Love shopping here!
February 8, 2016

I have made several purchases here and have had a great experience every time. Great prices, accurately described, and a big selection. Thank you!

Date of experience: February 8, 2016
California
1 review
22 helpful votes
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I bought clothes while pregnant, and loved the low prices. However, when it came time to send items in to sell, let's just say I could have gotten better pricing off Craigslist. My items were selling awesome off the site, but when it came to getting a payout for my items, I got ripped off, BIG time. They take 25% of your individual sale item, then take an additional $1.50 for handling. Which I understood, they have to make money too. So my total payout (I thought) after all THAT was taken would have been 23.00, I ended up getting $10.00 after they took commission fees out. Needless to say selling on swap.com is a rip off.

Date of experience: February 7, 2016
New York
1 review
1 helpful vote
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Will Patronize Swap!
February 7, 2016

Very pleased with purchase. Items were received in condition described, from new to fair. Very fast ship, site is easy to use and merchandise was well packed for shipping. Thank you!

Date of experience: February 6, 2016
Kentucky
5 reviews
1 helpful vote
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Swap.com is AAAmazing!
February 7, 2016

Each item I have purchased from swap.com is high quality! The selection is unreal and I'm truly obsessed!

Date of experience: February 6, 2016
Pennsylvania
1 review
0 helpful votes
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I work in a non profit preschool program and wanted clothing for our dolls. I ordered doll clothes but they fit too snug and my goal was for the children to get some fine motor work themselves. I googled preemie clothes and found swap.com. What a great site! Prices were low and some of the things were brand new. They came very quickly and the boys and girls were so happy to be able to dress the dolls! Continued success and I will tell everyone about your site!

Date of experience: February 6, 2016
Illinois
4 reviews
0 helpful votes
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The site is very user friendly, and quickly sorts items by type and size. The quality of the merchandise is excellent. Items are well packaged and ship promptly. You will find some unique clothing and accessories here that most folks couldn't afford to buy new, in perfect condition.

Date of experience: February 5, 2016
Kansas
1 review
0 helpful votes
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Ever since I've found Swap.com it's been great. Swap.com is an online consignment shop that sells baby, toddler, kids and women's clothes and shoes. These clothes are used, but in very good condition. Most of the clothes are all name brand clothes.

Date of experience: February 5, 2016
California
2 reviews
0 helpful votes
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Great Items!
February 5, 2016

I recently purchased 9 blouses from SWAP as I will be returning to work in March, and needed some dressy blouses. I am more than pleased at the condition of the blouses I received, all are in like-new condition. I am so impressed, I promptly ordered another 8 blouses for warmer weather. Sincerely, Wanda

Date of experience: February 4, 2016
California
1 review
0 helpful votes
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I have ordered many items from Swap.com and love this store. The clothes are in great shape, cute and neatly packaged. I would highly recommend buying from swap.com
Sandra

Date of experience: February 4, 2016
Missouri
1 review
0 helpful votes
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A great place to shop
February 4, 2016

I have shopped Swap.Com a few times, bought more than a few items and have always gotten my moneys worth... Clothing items are always clean and fresh smelling, kids baseball gloves, that I buy to give to kids that have none, are always in excellent condition and make me proud, when I see their faces light up... Service is excellent, I have never been disappointed and I will "Shop the Swap" again and again.
VLR

Date of experience: February 4, 2016
Ohio
1 review
0 helpful votes
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As a grandma of 7, I am always searching for good deals on clothing for my babies. I have always been pleased with my purchases at swap.com. This is my favorite site to stock up on whatever we need to keep my growing herd in nice clothing at a reasonable cost. Love the free shipping and the sales.

Date of experience: February 4, 2016
Washington
1 review
0 helpful votes
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Quick, Easy, and Fast
February 3, 2016

I bought my daughter some kitty leggings for the first time on Swap.com and was very impressed. It was fast, quick and easy. Shipping was great. Prices were fair and I'll use them again.

Date of experience: February 3, 2016
New York
1 review
0 helpful votes
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Love this site!
February 2, 2016

I have ordered from Swap.com numerous times and I absolutely love it. It has always been a wonderful experience. Fast shipping and the clothes are exactly as they are described. Two thumbs up for sure!

Date of experience: February 2, 2016
District of Columbia
2 reviews
0 helpful votes
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Got my purchases quickly and they look brand new. Thank you.

Date of experience: February 2, 2016
Ohio
1 review
0 helpful votes
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Very happy with my experience as a BUYER at Swap.com. The items arrived quickly, well packaged and exactly as described. Soon I will have enough things gathered together for sending them to sell for me, and am looking forward to a great experience as a SELLER as well.
I will be sharing further, so stay tuned for that update...
-Ida S.

Date of experience: January 31, 2016
Oregon
6 reviews
2 helpful votes
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I love Swap.com!
January 30, 2016

I have been shopping on Swap.com for quite some time now. I have never been disappointed with my purchases or their customer service. I did send an item back once as I didn't care for the way it fit. Everyone I have had contact with has been very helpful and polite. I have a hard time getting around so shopping on line has been one of my favorite things to do. Swap.com is the first place I go.

Date of experience: January 30, 2016
Georgia
1 review
0 helpful votes
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Great values at Swap.com
January 30, 2016

I have ordered several times from Swap.com and have found everything to be great quality. Love how affordable the prices are and they always ship quickly. I definitely recommend buying from this site!

Date of experience: January 29, 2016
Pennsylvania
1 review
0 helpful votes
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Check here before Amazon
January 28, 2016

I loved my experience with Swap. I found new and almost new clothing for much less than you would pay anywhere else. Everything I purchased was exactly as described and photographed. The website is easy to figure out and you can narrow your searches to be very specific. I am an avid Amazon shopper but I will check with Swap before I buy from Amazon because you cannot beat the deals! Thank you!

Date of experience: January 27, 2016
Pennsylvania
1 review
0 helpful votes
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Awesome!
January 26, 2016

I will order from Swap.com always now! I'm on a limited budget and this requires me to spend only a few dollars here and there. The items I ordered were shipped fast and very clean as if I bought them that day! I highly recommend Swap.com! And will continue to save a lot of money through them! Thank you for having such an awesome company!

Date of experience: January 25, 2016
Nebraska
3 reviews
0 helpful votes
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Obsessed!
January 26, 2016

I have purchased clothes from Swap probably 50 times! Love it for so many reasons! Shopping from home, using the filter to get the brand, size, color etc all specific to what I want, huge time saver, and easy return policy of things don't fit right. I have never had an issue and that's huge considering the amount of times I have ordered from them. My kids always yell"mom, you got another Swap box" when the mailman comes and I feel like it's Christmas every time! Hahaha

Date of experience: January 25, 2016