Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Swap.com has a rating of 3 stars from 1,190 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Swap.com most frequently mention great prices, free shipping and name brand. Swap.com ranks 1st among Swap sites.
We monitor reviews for authenticity
I have made several purchases here and have had a great experience every time. Great prices, accurately described, and a big selection. Thank you!
I bought clothes while pregnant, and loved the low prices. However, when it came time to send items in to sell, let's just say I could have gotten better pricing off Craigslist. My items were selling awesome off the site, but when it came to getting a payout for my items, I got ripped off, BIG time. They take 25% of your individual sale item, then take an additional $1.50 for handling. Which I understood, they have to make money too. So my total payout (I thought) after all THAT was taken would have been 23.00, I ended up getting $10.00 after they took commission fees out. Needless to say selling on swap.com is a rip off.
Very pleased with purchase. Items were received in condition described, from new to fair. Very fast ship, site is easy to use and merchandise was well packed for shipping. Thank you!
Each item I have purchased from swap.com is high quality! The selection is unreal and I'm truly obsessed!
I work in a non profit preschool program and wanted clothing for our dolls. I ordered doll clothes but they fit too snug and my goal was for the children to get some fine motor work themselves. I googled preemie clothes and found swap.com. What a great site! Prices were low and some of the things were brand new. They came very quickly and the boys and girls were so happy to be able to dress the dolls! Continued success and I will tell everyone about your site!
The site is very user friendly, and quickly sorts items by type and size. The quality of the merchandise is excellent. Items are well packaged and ship promptly. You will find some unique clothing and accessories here that most folks couldn't afford to buy new, in perfect condition.
Ever since I've found Swap.com it's been great. Swap.com is an online consignment shop that sells baby, toddler, kids and women's clothes and shoes. These clothes are used, but in very good condition. Most of the clothes are all name brand clothes.
I recently purchased 9 blouses from SWAP as I will be returning to work in March, and needed some dressy blouses. I am more than pleased at the condition of the blouses I received, all are in like-new condition. I am so impressed, I promptly ordered another 8 blouses for warmer weather. Sincerely, Wanda
I have ordered many items from Swap.com and love this store. The clothes are in great shape, cute and neatly packaged. I would highly recommend buying from swap.com
Sandra
I have shopped Swap.Com a few times, bought more than a few items and have always gotten my moneys worth... Clothing items are always clean and fresh smelling, kids baseball gloves, that I buy to give to kids that have none, are always in excellent condition and make me proud, when I see their faces light up... Service is excellent, I have never been disappointed and I will "Shop the Swap" again and again.
VLR
As a grandma of 7, I am always searching for good deals on clothing for my babies. I have always been pleased with my purchases at swap.com. This is my favorite site to stock up on whatever we need to keep my growing herd in nice clothing at a reasonable cost. Love the free shipping and the sales.
I bought my daughter some kitty leggings for the first time on Swap.com and was very impressed. It was fast, quick and easy. Shipping was great. Prices were fair and I'll use them again.
I have ordered from Swap.com numerous times and I absolutely love it. It has always been a wonderful experience. Fast shipping and the clothes are exactly as they are described. Two thumbs up for sure!
Got my purchases quickly and they look brand new. Thank you.
Very happy with my experience as a BUYER at Swap.com. The items arrived quickly, well packaged and exactly as described. Soon I will have enough things gathered together for sending them to sell for me, and am looking forward to a great experience as a SELLER as well.
I will be sharing further, so stay tuned for that update...
-Ida S.
I have been shopping on Swap.com for quite some time now. I have never been disappointed with my purchases or their customer service. I did send an item back once as I didn't care for the way it fit. Everyone I have had contact with has been very helpful and polite. I have a hard time getting around so shopping on line has been one of my favorite things to do. Swap.com is the first place I go.
I have ordered several times from Swap.com and have found everything to be great quality. Love how affordable the prices are and they always ship quickly. I definitely recommend buying from this site!
I loved my experience with Swap. I found new and almost new clothing for much less than you would pay anywhere else. Everything I purchased was exactly as described and photographed. The website is easy to figure out and you can narrow your searches to be very specific. I am an avid Amazon shopper but I will check with Swap before I buy from Amazon because you cannot beat the deals! Thank you!
I will order from Swap.com always now! I'm on a limited budget and this requires me to spend only a few dollars here and there. The items I ordered were shipped fast and very clean as if I bought them that day! I highly recommend Swap.com! And will continue to save a lot of money through them! Thank you for having such an awesome company!
I have purchased clothes from Swap probably 50 times! Love it for so many reasons! Shopping from home, using the filter to get the brand, size, color etc all specific to what I want, huge time saver, and easy return policy of things don't fit right. I have never had an issue and that's huge considering the amount of times I have ordered from them. My kids always yell"mom, you got another Swap box" when the mailman comes and I feel like it's Christmas every time! Hahaha
Answer: I have only placed one order so far. I ordered 10 blouses. I returned 5, due to size issues. All 10 blouses were nice, but 5 did not fit quite right due to different manufacturer's. You need to get an RMA # for returns. I was promptly refunded my money for the 5 blouses. I would order again in the future. I am not aware of any return quantity restrictions. Hope this helps.
Answer: If you want to sell clothes, all the information is on their website. Basically, they get a percentage and then they pay you thru an existing PayPal account that you set up.
Answer: Hi Patricia, We are on about a 55-60 day delay in processing inbound shipments. When your items are processed, you will be notified via email that they are ready to be priced. Have you sent an email to our support team at [email protected] yet? A member of our team can look up your account information and give you a better idea of exact when you can expect to see your items. Thank you, Lauren Swap.com Support Manager
Answer: Same here, I sent a box in June and have received nothing nothing saying it was accepted or rejected absolutely nothing. I've sent 5 emails and nothing. I will be contacting the better business bureau as well.
Answer: I don't think so. I've sold and from my experience it varies. The things that I thought would sell first, haven't sold yet. It varies by what people are looking for at the time. I've bought all different seasons at random times. I buy by what's a great deal. When selling, group like items together. I've noticed multiple things sell first.
Answer: Hi Jo, That is correct. You can return items that do not fit as long as you request the return within 30 days. We will send you a pre-paid UPS shipping label to send back your return free of charge. Once the return is received, we will refund your card within five (5) business days. If you have any further questions, please do not hesitate to contact us at [email protected]. We are happy to help! Best, Matt
Answer: There's no way for them to go over prices. They have to see the items and determine from going over it, if it's acceptable, once it's accepted, then you have to determine the price you want to sell it for. You could try searching on their site for similar items and see what they are priced at. I did notice when pricing my items that I'd get a little notice with recommended prices, which was very helpful. I didn't have a good experience selling but many others have. Make sure you take pictures of your items, that's very important. I appreciated that their site is set up to allow you to take back your items if you changed your mind about selling them. I'm in the process of getting back my items. Hopefully it works out well and I get all my items back.
Gain trust and grow your business with customer reviews.
Claim your free account
Gain trust and grow your business with customer reviews.
Claim your free account