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Swap.com

3.0

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Swap.com Reviews Summary

Swap.com has a rating of 3 stars from 1,190 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Swap.com most frequently mention great prices, free shipping and name brand. Swap.com ranks 1st among Swap sites.

service
141
value
136
shipping
135
returns
90
quality
128

We monitor reviews for authenticity

California
6 reviews
7 helpful votes
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My experlence with Swap.com was excellent. The products were in almost like new condition. The packing and shipping were very good and prompt. The site itself was very easy to understand and veiwing the products was just as easy. I am very satisfied with my experience at Swap.com. I have already told my family and friends! Swap.com is now my go to website first for all my shopping needs! Thank you Swap.com!

Date of experience: February 16, 2016
Arizona
7 reviews
6 helpful votes
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I have bought clothes from Swap several times and have always got superior service and fast shipping. Clothing has been in excellent condition. Communication was quick with tracking number. Got a Thank You from customer service. This company is a 5 star company.

Date of experience: February 15, 2016
New Jersey
1 review
0 helpful votes
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Perfect
February 16, 2016

I needed a maroon velvet shell to complete the outfit for my nephews wedding couldn't find it in any store or website
Found it on yours it was perfect came in a timely fashion still with a tag on all for four dollars
Heartfelt thanks for offering a great service
Michelle, New York

Date of experience: February 15, 2016
Michigan
1 review
2 helpful votes
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Designers affordable
February 16, 2016

Due to health issues, I have gained weight. I am unable to afford to shop dept stores, can't afford the prices. Thrift stores are now my thing. I stumbled on this site after another online thrift store sold out to ebay. What I love most is that there is free shipping on returns. What I don't like is that I am unable to swap with my old clothes, due to the fact I am not on Facebook or Twitter. I look on this site at least 3 times a week. I love it.

Date of experience: February 15, 2016
Oregon
1 review
0 helpful votes
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I have bought many things on Swap.com for my grandchildren. The products are always clean and in great condition. Many of them have never been used and have tags on them. I have never been disappointed. Delivery is quite prompt.

Date of experience: February 14, 2016
West Virginia
4 reviews
10 helpful votes
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Found it by accident!
February 15, 2016

I just stumbled on this site one day while looking for a way to make a little extra pocket change online. It is great. I get wonderful deals on clothes for the kids and I get some extra money for stuff that they no longer wear. I will keep visiting Swap.com

Date of experience: February 14, 2016
South Carolina
1 review
0 helpful votes
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Love this site
February 15, 2016

I was so impressed with the quality, condition and packaging of the clothing I ordered. You can't beat the pricing, I love this site.

Date of experience: February 13, 2016
Washington
2 reviews
0 helpful votes
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Awesome store!
February 13, 2016

Beautiful clothing awesome price this is my favorite place to shop see you guys soon lol...

Date of experience: February 13, 2016
Washington
1 review
0 helpful votes
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Really Nice Thing's
February 13, 2016

I placed my first order for 3 items. When I got them they were better then the pictures, I'm in Love with Swap. I just placed my 2nd order and I will be getting 9 Items for under 80.00. Can't wait for them to come! Thank You, Swap

Date of experience: February 12, 2016
California
1 review
0 helpful votes
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Candy Store!
February 12, 2016

Love swap.com, It has now rivaled Nordstrom and Macy's for great finds of my favorite brands at amazing prices, new with the tags. It's a sale every day!

Date of experience: February 12, 2016
Illinois
1 review
0 helpful votes
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Love this website! Easy to shop and purchase items. Great return policy and great prices!

Date of experience: February 12, 2016
Virginia
1 review
19 helpful votes
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Dont sell...
February 12, 2016

Hi I sent items to swap to sell and still have not heard anything about it. Feel like I got scammed.

Date of experience: February 11, 2016
New Jersey
1 review
0 helpful votes
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LOVE Swap.com!
February 12, 2016

I can't get enough of this site! So many "like new" and "new with tags" items to choose from. Huge variety of brands.

Date of experience: February 11, 2016
California
1 review
0 helpful votes
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I love the easy and convenient Amazon checkout. The clothes were nice and individually well packed when they arrived. Even the good condition clothes were nice and looked like had just been washed, barely used. Great variety and filtering options to narrow surch down. Things go on sale often. Yhe best for me is the free shipping that I have been able to use.

Date of experience: February 10, 2016
California
2 reviews
0 helpful votes
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Fabulous
February 12, 2016

I just received my first order and am more than pleased. I am already planning my second order. The quality was great and the prices outstanding!

Date of experience: February 10, 2016
Florida
2 reviews
0 helpful votes
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I have ordered off swap about 5 times, and I've never had to return a thing! The prices are great! They clearly tell you what condition the items are in and that's exactly what you receive. I've gotten great deals on clothes for myself and my daughter. Not to mention the toys, for a quarter of retail price, I've found some toys that appear brand new out of the box! This is truly a great site. The only thing I wish would change is the descriptions, I wish they were a little more in depth and maybe some more pics. Even with those two things lacking some, I've never been disappointed with an order.

Date of experience: February 10, 2016
Colorado
4 reviews
0 helpful votes
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Great Prices and Quality
February 10, 2016

I ordered a few things for my grandson and I was thrilled at what I discovered when I opened the box. Everything was wrapped professionally and was excellent quality. The items were exactly as described.

Date of experience: February 9, 2016
North Carolina
1 review
0 helpful votes
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I LOVE this site!
February 9, 2016

I have told so many people about this site! I love being able to find used and new name brand clothes at a great price!

Date of experience: February 8, 2016
Pennsylvania
2 reviews
0 helpful votes
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Good friend
February 8, 2016

I have saved so much money getting my grandson's clothes from Swap.com that now he has more than he needs. I will keep buying from Swap.com because they give good service and have great used clothes.

Date of experience: February 8, 2016
Tennessee
1 review
1 helpful vote
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Watch for sizing...
February 8, 2016

I have loved the outfits we have bought so far. They have been in great condition. However, if you search for 6 month clothes, pay attention to the descriptions once you select an item. 6 months can mean both 3-6 month and 6-9 month. I bought 3 dresses thinking they would all be 3-6 minth, but 2 were not. One was 6-9 month and the other 6-12 month.

Date of experience: February 8, 2016