SwagsGalore

Ordered sept 13 and a month later still waiting. 3 emails and 4 voicemails all go unanswered! Do not buy from this company!

READ ALL THE REVIEWS ABOUT THIS COMPANY BEFORE ORDERING. CAN'T GET A HOLD OF CUSTOMER SERVICE. THEY CHARGE FOR RETURN REGARDLESS!

Don't order the lace curtains - they are total junk, paper thin, and not likely to survive even one washing. This company's customer service is useless, and when you make a complaint, they fail to allow you to review their garbage product. Fake reviews all over their site. Do not shop here!

I purchased new valances. One valance is 3/4 of a inch shorter on one end than the other. And I had two extra valances despite the fact I used their measurements. I called this morning and was told this variance of the inches is normal and that I could in fact send the two back but at my expense. I have never head of a company that you paid for shipping getting it to you but now you have to pay to send something back. I won't be using this company again.

I am generally very forgiving with respect to honest mistakes, but I do not react well to blatant, outright lying. Having ordered some curtains as a Christmas gift, I called Swaggs Galore when the package had not arrived at the promised time. Their representative told me that in looking at the tracking, they were in El Paso and would be delivered the next day. Since the tracking information I was looking at indicated they had not yet been shipped, I asked him what tracking number he was using. He said that it was a long number and that he would email it to me. He never did. When the package did not arrive by the end of the day on which he had said it would be delivered and for several days thereafter, I tried to call customer service, but was shunted off to voice mail where I left messages to call me back. They never returned my calls. I sent them a couple of email messages, but they were apparently ignored. Finally, after about a week, I started seeing some movement on the tracking number I had. Since we were spending Christmas out of town, the package was finally delivered after we had left. When we returned, we sent the item back. It cost me $20 to ship back a $38 item. I doubt anyone has ever mistaken Shaggs Galore for Amazon.com, and that's ok, but the lying and deceipt is not ok. Obviously, I will never order anything from them again.

I ordered a Festoon Valance from Swags Galore. The item that I received had all the correct information on the package, however the valance was not the same as the one pictured on the website. I had to request a return authorization, which I did. They had very expensive shipping requirements for their return. I tracked the package and received a confirmation that they got it. However, I never got my refund. This company is not reputable.

I spent quite a bit of money with Swags Galore. They had exactly what I needed at good prices. I needed three more curtains so I didn't qualify for free shipping - which I could get through Home Depot. I called Swags Galore to ask if they would price match Home Depot. ANY and EVERY time I have contacted an online vendor for a price match, they have GLADLY satisfied my request.

The rep on the phone told me they couldn't price match because their curtains were better quality and that they couldn't give me free shipping because they "still had to pay for the box." I couldn't believe my ears, so I sent a contact form through their website to let someone know of the ridiculous excuses I received.

A week went by and there was no response. So I left a review on their Facebook page. No response. So I left a review on their website, which elicited this response: "Thank you for your inquiry, what seems to the issue so we can correct it asap. Thank you" That's it. No salutation, no "we're sorry," and no signature.

I wrote back explaining the whole situation again. I also told them that I ultimately purchased the curtains from Home Depot and they were EXACTLY the same as the ones I had previously purchased from Swags Galore... no "better quality." I got this response: "We have a policy against price matching. If you want to return the item, please contact customer service." That's it. Again, no salutation, no apology, no signature... and they didn't even respond to the concerns in my email. I NEVER said I wanted to return anything.

These people have their heads where the sun doesn't shine. I DO NOT recommend shopping with Swags Galore. TERRIBLE CUSTOMER SERVICE.