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Swagbucks

3.2

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Swagbucks Reviews Summary

Swagbucks presents a mixed reputation among its users, with some customers appreciating the variety of ways to earn rewards, such as surveys and games. However, significant concerns dominate the feedback, particularly regarding account deactivations, unresponsive customer service, and delayed payouts. Many users report frustration over not receiving compensation for completed surveys and feeling misled about earning potential. The overall sentiment leans towards dissatisfaction, with a notable number of users warning others against investing time in the platform due to perceived scams and inadequate support. This suggests a pressing need for the company to enhance its customer service and reliability.

This summary is generated by AI, based on text from customer reviews

service
355
value
354
shipping
233
returns
189
quality
320
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Canada
1 review
20 helpful votes
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Avoid them
June 1, 2016

I wouldn't recommend swagbucks to an enemy! They suck you in and let you make some money, and then all of a sudden, (I'm thinking I hit an invisible limit), they start screwing around with you. Getting too much doing surveys? All of a sudden I couldn't qualify, or the few times I did, they wouldn't pay out. Starting to make too much on the videos? All of a sudden they get switched up and mostly don't work... makes it too pointless to bother. Spending too much time on N'Crave? Just had a white page for months now. (Refresh it, they say), and even though now I only average 15 cents spending about a half hour there a day, I waited till I was able to redeem 2200 points for a $25 gift card and now it seems, they've screwed me out of that also. I guess my time there is up now. It'd be nice if they told a person there were limits. What a BS site.

Date of experience: June 1, 2016
Virginia
1 review
3 helpful votes
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I love Swagbucks. The payouts are low for things like watching shows and commercials, but I've found the surveys are fun and pretty high paying. There are also high payouts for things like groceries or simply downloading apps. But the best part of this company is their customer service. They respond within hours and always leave me happier with the company than I was before.

Date of experience: May 26, 2016
Tennessee
1 review
10 helpful votes
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All in all, it's a good site. However, today I had to complain twice. 1st time, 100 points didn't get credited. 2nd time, the survey site got all the info they needed, then they gave a task to perform that was not able to be done. It totally stopped the survey after an hour answering their questions. Avoid the liquor survey if it comes up. I've had several other minor issues that have arisen over the last 2 weeks, but its getting to be a major problem now.
********Apparently Swagbucks reads SiteJabber reviews! My complaints have been resolved and points added to my account. I've reviewed other complaints regarding their practices and I'll verify the validity of those issues soon. In the 3 weeks I've been on SB, I've accumulated roughly 12,000 points without spending a single penny out of my pockets... that's an easy $120, IF THEY'RE LEGIT. I'll keep y'all posted as developments occur.
ANOTHER UPDATE... I raised holy hell with them today. I'm awaiting $150 to be added to my Paypal account Naturally there's up to a 10 day wait before they remit payment to one's account. I'm starting to wonder if I'll see those Paypal bucks. They appear to be taking my complaints personally. I suffer from insomnia and have been up and working on my account since 2am. My day's tally is the lowest since I signed on. Countless points were never credited to my account upon completion of the tasks. Surveys which pay higher rewards were nonexistent. Surveys mysteriously had software issues just as I was finishing. Additionally I've noticed that they like to undergo system maintenance during peak activity times. More and more I'm starting to question their honesty and professionalism, much less the legitimacy of their site. SCAM? The jury's still out, but it's definitely not looking good for Swagbucks!

Date of experience: May 25, 2016
GB
1 review
2 helpful votes
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Good site
May 23, 2016

Swagbucks is one of my favourite sites as I really like the fact that my points add up really quickly unlike some survey sites. I would recommend this site to everyone. I have encountered no problems in the 8 months i have been with them. Keep up the good work Swagbucks.

Date of experience: May 23, 2016
California
1 review
17 helpful votes
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Worthless Now!
May 20, 2016

They're basically stealing from you. You complete a survey and they don't pay. All the good ways to earn are gone. They say they "love" the president but they're not ethical like him. I've started to contact vendors for whom the surveys are about and explain to them why I won't be buying their products. If I could rate them a zero I would and not lose any sleep. Any good rating you see about them is either a sheeple or a bot.

Date of experience: May 20, 2016
Mississippi
1 review
11 helpful votes
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I've been on the site for quite a while now and actually have gotten well over $100 in gift cards from random activities. One of the best ways to earn points is the shop and earn section however this has been in steady decline lately. For most of your purchases, it will never show in their register. If you contact their support, they will start off saying you need to give them 30 days for it to show. After 30 days, they say to give it 60 days then 90 days, etc. It used to be that they would resolve this quickly but now they just want to push it off and not give you the points you earned from basically giving them free marketing information on you, mostly likely hoping you forget to follow back up so they are off the hook. Their customer support has really gone down. I'm getting my last few purchase points, cashing them in and I'm done with Swagbucks. I really wouldn't recommend anyone joining at this point and wasting their time with Swagbucks since their customer service has gone to basically saying to just wait it out for nothing to happen instead of actually addressing a problem.

Date of experience: May 20, 2016
Pennsylvania
1 review
18 helpful votes
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You can earn a lot more working in a sweatshop. People defend this company so much and they're thrilled to spend their whole days slaving away with surveys they get disqualified for at the last question and not get paid anything. Stingiest and greediest rewards program on the internet. Go to the beermoney subreddit on reddit and find dozens of other better ways to make money on the internet than Scambucks.

Date of experience: May 6, 2016
Kentucky
1 review
7 helpful votes
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I have been doing swagbucks for about a week. I have already earned enough swagbucks to get a 5.00 amazon card and a 3.00 amazon card. If you want to earn enough to get gift cards you have to spend a decent amount of time on there. A person cannot do just one survey or offer and expect to get 500.00 in gift cards. It is just not going to happen. Expecting this site to be your total income for the month is ignorant. If you just want a few extra bucks to buy someone a present or buy yourself something, then it is a good site. To try and make a career out of it, you would need to be on there 24/7.

The only bad thing I have noticed is like someone else stated, I filled out a bunch of questions, then the page says: sorry you don't qualify. I would prefer they just send me surveys catered to my profile instead of wasting my time. I also signed up for a free trial to something and the reward should have been 236 swagbucks and it has been 3 hours and I still don't have them. I also donated 9.00 to the wildlife foundation and the reward for that is 1500 swagbucks, and I have not received those yet either.

Bottom line is, everything you do on the internet is a gamble when you are trying to get free things. Sure they gave me 800 swagbucks previously, but I can almost bet that I will not see any from the two things that I paid for. If that is the case, I will continue to use swagbucks. However, I will not pay one penny for any trials on there or support any causes on their site ever again. I will only do their surveys and watch videos and eventually it will add up. I do not blame them for my decision to pay for those things in the hopes of getting swagbucks. I do however, think that is false advertising.

Date of experience: April 26, 2016
Oregon
1 review
14 helpful votes
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Not worth the effort.
April 15, 2016

They've made it harder to earn as many SwagBucks as you once could, which is stupid, since three-fourths of the offers don't credit you after you complete them. From what I've heard, the general consensus is that customer service is a total joke and even giving them screenshots as proof won't do anything. It's also very difficult to qualify for just one survey, even though you have to complete a detailed profile before taking them. It was frustrating, disheartening and just not very fun. There are sites lie it out there that are superior in almost every way; I suggest you look for one of them.

Date of experience: April 15, 2016
Spain
1 review
17 helpful votes
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I spent a few hours on the Swagbucks website and earned about 500 points. So part of their deal is they promised I could trade in these points for gift cards. When I traded in 300 points for a $3 Amazon gift card, the website had no problem taking away my 300 points but getting the verification button to work was impossible. So I just lost all of that work without a cent to show for it. Stay away from Swagbucks, it is no good.

Date of experience: April 3, 2016
Butter f.
Ohio
1 review
16 helpful votes
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Waste of time
April 4, 2016

This is a ripoff. One month of hard work ended in 243 swag bucks = $2.43. Most of the surveys started with a list of 6-7 items with the question what items have you heard of. The first two always always were nonsense. I would answer the question and get a you qualify message. I would click to start. I would get a bummer screen ending my partipation. Sometimes I would answer 10-15 questions and then the bummer screen. .
Under the question area would be a ad like get a year of cosmetics for free. Ha! These are sales pitches. One time I answered a question about car insurance. Immediately my phone rang nonstop from companies wanting to provide quotes.

Based on the way the system is rigged, you can't earn even $5 a month.

Date of experience: April 3, 2016
Washington
4 reviews
13 helpful votes
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Can't even login
March 22, 2016

I've used this in the past and it was fine, but I guess my old login credentials were deactivated. So I used a new email address and password to register. Wouldn't take it. 2nd try it said an email already exists so I tried to login again and this time it said my account was deactivated. All within a few minutes.

Date of experience: March 22, 2016
Connecticut
2 reviews
13 helpful votes
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Getting lots better
March 23, 2016

It has gotten a lot better can get through surveys It has gotten a lot better can get through surveys It has gotten a lot better can get through surveys

Date of experience: March 22, 2016
Texas
1 review
10 helpful votes
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Swag bucks gone!
March 22, 2016

I bought items at Walmart twice, spent $200 just in one transaction then says that my pending sb will be credited in about 30 days which is just fine then after a week I can't see the pending anymore so contacted and sent an email informing bout my pending sb, customer service replied saying to check my account if I'm using the right account, nothing related to my question then i sent another message again explaining my side so they replied again, the same reply. I regret wasting my time so please don't waste yours!

Date of experience: March 21, 2016
Oregon
1 review
17 helpful votes
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They will find an excuse to close your account if you make a lot of dollars in gift cards even if you are playing totally by their rules. My brother had several hundred dollars worth in shop and earn credits and they didn't pay him and then when he complained about it they shut his account. The put on this " "We are liberal green diverse socially concerned company who loves the president and any one who doesn't is evil" face but like many companies I have found like this have ZERO ethics. If you use this site don't try to hard and don't make waves when they screw you.

Date of experience: March 20, 2016
Texas
1 review
30 helpful votes
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Ripoff
March 7, 2016

Been a SB member for close to a year now and have only qualified for one survey, out of the numerous I've attempted. Usually after answering a few basic preliminary questions about myself I get booted out and told I don't qualify, but am paid one Swagbuck for attempting the survey. However, quite frequently I'm allowed to answer part or even most of the survey before I am booted, which is crap because they'll still have all my answers up to that point. This morning I completed an entire survey and was told "that's all the questions we have for you!" before being redirected back to the main SB survey page where I was met with the message "Sorry, you do not qualify for survey #------". WTF? They're doing nothing short of stealing from me, by taking my information for market research and refusing to pay what I was told I would receive for my time. AVOID.

Date of experience: March 7, 2016
District of Columbia
6 reviews
23 helpful votes
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Love
March 5, 2016

I love this site. This isn't any ordinary survey site. You get to do a bunch of activities that make up about 5-30 minutes of your time before you meet your "daily goal". There's also an easy point system. Each point earned is worth about. 001 cents. Meaning you need 2500 points to make 25 dollars. Before you say the threshold is too high, know that it's incredibly easy to make 100 points a day in under 20 minutes. Just by taking 1-2 surveys, the daily poll, and entering in the daily swag code, I make over 120 swagbucks. Even its title of currency is addicting. Now 120 a day can easily turn into 2500 in under 3 weeks, so you're looking at an easy 50 dollar payment a month, or about $600 a year.

I almost forgot about this site until one day I absolutely got sick of another survey site I was on that was harder to earn money on a consistent basis (plus it nicely taxed the money I earned at the end), but when I did get back on here from my 2 week hiatus, I was immensely satisfied. Hopefully you will too.

I will say that I haven't yet cashed out, but I am less than 500 "bucks" away from being able to, which I can breeze through in 2-3 days. Cross my fingers.

Date of experience: March 4, 2016
Texas
1 review
17 helpful votes
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Scam
February 28, 2016

Don't trust this company. It's a scam pure and simple. Didn't want to pay me.

Date of experience: February 27, 2016
Canada
2 reviews
29 helpful votes
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Went to log in and found out my account was deactivated. Contacted support and they replied with this account was closed for exceeding the one account per person policy. I have only ever used/registered one email address and am the only one who uses the account. I do not understand how they determined this. I was using the account that morning and then all of a sudden it was deactivated. Still no reply back about this matter. I now have $25.00 pending, and cannot access my account. I am left feeling angry, confused and ripped off. Total waste of time.

Date of experience: February 24, 2016
California
1 review
34 helpful votes
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I used to get loads of gift cards on Swagbucks without spending my life on the computer. My friends and I used to compete to see who could get the most points. At this point I don't see how I could even meet the daily goal without spending all day on the computer. At this point I think I would have to spent 12 hours to make a dollar. Not worth the effort.

Date of experience: February 19, 2016

From the business

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swagbucks.com
Founded in 2008
Manhattan Beach, CA, United States
+324
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