Sur La TableReviews 97

Spoke with Sayne in Customer Service. She was courteous and helped me cancel my reservation to a cooking class due to a scheduling conflict. I appreciated working with her.

I recently bought some items at your Carlsbad, California store, using a gift card from my daughter and her family but I lost the receipt and the card information so I was unable to use the remaining credit on the card.
I called the Carlsbad store and talked with Simona who told me she could not access the card information from her store but she promptly gave me the number of Sur La Table's Customer
Service. I called that number and spoke with Ruben. Within a half hour he found the gift card information and sent me a new gift card, with the credit balance, via e-mail. TERRIFIC service.
Thank you Simona and Ruben

Sayne was very professional and helpful and made this process very easy. Look forward to my class with them.

I had purchased a virtual cooking class and it was not clear on the site if I needed the purchase 1 ticket for 2 for two people. I had reached out regarding the zoom link and the CS rep Carolina realized my error and refunded me for the extra ticket that I did not need to purchase. Most companies would have likely said nothing. I truly appreciate this refund and look forward to the class

Sayne was so kind and patient with me on the phone taking my order modification. What a true professional. I love the store but the support exceeded my expectation.
Mr Mike

I purchased a product from this company on May 10th indicating 2 day free shipping and received tracking information from UPS that the package would be delivered Friday, May 13. When it failed to arrive I reached out to customer service to let them know I had not received my package. They indicated that they would look into it. Subsequently, after also contacting UPS, the message of delivery changed to it will be updated. It stayed that way for 2 days with no updates. I emailed Sur la table again indicating that UPS had no clue where my package was and that I should have Sur la table launch an investigation which I had already done. Since I receive no response from them I emailed them again that at this point I wanted a refund. Again, no reply so this morning I called them indication that as of this morning UPS still had no idea where my package was and that I wanted a refund. The rude customer service agent said he would look into it and email me back with what they could do, which was basically nothing. I never heard back from customer service, not surprised. Now UPS states the package will be delivered no later than today May 16 They all lie, fail to do their jobs and leave the customer hanging. Sur la table could care less if you get the merchandise because they have your money and UPS hides all movement of the package and takes the attitude that you'll get it when the feel like getting it to you. Please do yourself a favor and DO NOT DO BUSINESS with either of these companies.

I made a purchase at Sur le Table number 133 before Christmas for gifts for my husband. Due to many of these stores being closed down I had to drive an hour out of my way to purchase these items for him. Unfortunately our Christmas got delayed because of Christmas. My husband did not approve of the items I purchased so I try to return them all intact in the same bag with a receipt tags on every item, none of these items were seasonal as they were all utensils for the kitchen that they sell every day in the store. These items could be literally put back on the shelf right now to be resold however the store manager was very rude and would not even make an exception to make these returns happen. I explained the situation and then I asked her corporate number after getting transferred three times while standing inside the store corporate was not able to help me due to the simple fact apparently that I did not make these purchases online. I am very disappointed in this customer service I would like to be contacted ASAP about this. I could completely understand exceptions not being made if these were seasonal items marked on items or items they don't sell anymore or from even a different store but this was the store that I got these items from. I had to drive one hour to make this return happen as we were out of town and was not able to get here sooner. I honestly cannot believe how lacking good customer service is in this store! Store number 133 in Centennial CO

Just received a 300.00 Le Creuset dutch oven via UPS with a cracked handle. No more in stock in my color. They are forcing me to repackage this very heavy piece, and schlepp it to a UPS store as they closed the only SLT store in CT. The customer service dept. is no longer in the US, and they are not service oriented. Find a local kitchen store and avoid this place as it is by far no longer what it once was. Good riddance, SLT.

I had made an online purchase from Sur la Table for some housewarming gifts. According to the tracking number provided when the order shipped, the package was delivered to the front door of the recipient. However, there was no package at the recipient's house, and in the event the UPS driver delivered to the wrong house, she went to all her neighbors and asked if they perhaps had the package, but her neighbors did not receive it.
When I called Sur la Table, I was told that since the order had already shipped, it was no longer their responsibility and they could not do anything. They told me to contact UPS to file my own claim and that I would need to take it up with UPS. There was no offer for a refund nor an offer to re-send a new package out to the recipient. So in essence, I paid them over $93 and received... nothing.

Very dirty while I was taking a cooking class in Southlake and I noticed Health code violations. I witnessed a mouse/rat that ran across the floor. Before that I saw violations that wouldn't pass inspection but shortly after I saw the mouse/rat run across the floor I immediately walked out. Don't come for the classes, awful experience.

I ordered several items. Some arrived with no explanation for the missing items. I had to contact them. They responded that missing items were back ordered for several weeks. I said in that case please cancel those items. They refused, saying that once an order is placed it is locked' in their system and cannot be cancelled. I find this ridiculous. So they have my money in ransom. This is not customary and if I had known i would not have ordered. Distasteful at best. Will never use again and do not recommend.

Sur La Table, ("syur lah tahb-leh") translates "on the table". It matters to me how the best recipes, created in my kitchen end up on my table. You too?
Then Sur La Table is the place to find the right baking/cooking tools for the project, time saving gadgets, cutlery, cookware, flatware, linens, accessories, small electrics and more to make a home-cook look like a pro. You can even hone your skills with a cooking class in the open kitchen classroom at the back of the store.