Sur La TableReviews 97

My husband and I both just came down with COVID and couldn't make it to our cooking lessons tonight at Sur La Table. Heidi arranged a refund of our course fees even though it was less than the required 48 hours. She was so understanding and helpful!

Christ was very helpful and thorough in the exchange of my purchased item. He searched through my multiple accounts and information to be able to help me return my item in the easiest way. Thanks, Chris!

Ricardo with Sur La Table quickly located my order. He provided me with the links to track my shipment. He was professional and personable. Thank you.

Chris provided excellent customer service. I am confident in making online purchases at Sur La Table.

I needed to purchase a wedding gift and I needed advice to decide on such a gift. I calked customer service. Ricardo, with knowkedge, experience and excellent understanding of the type of item required, successfully guided me though my choice. He was very attentive and cordial and effective.

I called to cancel a class and Daemon could not have been nicer. He was very helpful, so professional and got the job done quickly.

I was given a digital gift certificate by my wife for a Date Night cooking class this past February. Unfortunately, we had a conflict on the night that the class was scheduled and had to cancel. Sur La Table issued us a digital credit, which I lost! I just called Sur La Table customer service (over five months since we canceled the class) and described the situation. I only had our names and email addresses - no order number, class number, etc. Within two minutes Brianna located our transaction, provided the order number, and reissued the credit! She was super friendly and fast!

I have placed a duplicate order. I tried to cancel one of them but it was too late. It looks like I'll have to go back to the store to return it - Which gives me something to look forward to - I love shopping there!

Shout out to Ricardo in customer service- he was pleasant and very patient with me and answered all my questions. He had a nice sense of humor as well.

Customer service: I just placed a telephone order with Heidi. Taking a clue from the scouts, she was helpful, friendly, courteous - She verified all order information as we proceeded through the process. Her accuracy and attention to detail was most welcome. It was a pleasure doing business with her.

Maria at Sur La Table explained their website to me very well. I am not always good with computers and she made understanding easy and clear! Thank you!

I ordered four items. One item arrived chipped. I called Customer Service and was greeted by Chris. Chris was amazing and offered a full refund or replacement without the hassle of returning the chipped item. This level of service is so refreshing. I will always be their customer as this level of service is fantastic.

Christopher, who assisted me on the phone with an issue of a broken lid of a baking dish (which we purchased through mail) was most helpful and cordial. The conversation went smoothly and professionally with customer satisfaction in mind.
The new set of a baking dish with lid is promised to arrive within 5 business days.
This purchase was a gift for my daughter and I'm pleased that the problem was resolved swiftly and right away.
Shopping at Sur La Table is a pleasant and satisfying experience, e enjoy their quality products which serve us for many years.

I signed up for a cooking class for me and my daughter. Unfortunately, I had to cancel because of my scheduling conflicts. Quick, easy, and professional customer service! I did cancel well in advance of the class, and I look forward to trying a class in the future.

Received a chipped baking dish from Sur La Table and contacted customer service. I spoke to Heidi and she was wonderful in helping me since I was unable to provide rpoduct number. Within minutes I was informed to discard chipped product and a new one would be sent. No return needed. What a wonder company and wonderful staff! Ful

I have taken several online classes and purchased plenty of kitchenware from Sur la Table and have always been pleased. However, this week they went above and beyond. I signed my kid and a friend up for the teen cooking camp. They were so excited to learn to open their own restaurant. And honestly we were hoping they share with us. But, last week they both got COVID. I assumed we would be out of luck. Without hesitation Sur la Table gave us a full refund. We'll be sure to take the class another time.

I had an issue with my recent order and Argelia was tremendous. She responded almost immediately to my emails and was clear and concise. Thank you, Argelia!