Sur La TableReviews 97

Super quick, very responsive and great customer service. I ordered 4 bowls and 1 of them has a blemish. I emailed customer service and Heidy was able to send me a new bowl. She sent me a new tracking number right away. Glad you guys have an amazing policy!

Had trouble ordering on their website. Wouldn't accept the promo code.
But Cesar the customer service rep. Took my order as well as applying the promo code for the now discounted total. Yay! He was happily
willing to help me in anyway. Hope he answers my call the next time I may need C. S.

Jose was very helpful with helping me to change my classes. He was quick, clear and concise. Overall very easy process.

Excellent dish The menu is large and of especially good quality for the season. Unquestionably good dining. Even though it can be pricey, it's worthwhile, and different nights have different deals, so it's worth looking them up before making a reservation. Highly suggested.

I just love the silicone fork, so I ordered some for gifts. The first time I attempted to place order, I could not understand the rep's name and suddenly I hear a child and my connection was broken. Then, success. Daemon answers my second call and politely got my order!

Last week I had attended my first cooking class at Sur La Table at our local store. They had forgotten to email us the recipe prior to class as well as didn't provide us one during the class, so I had called our local store a few times to get the recipes, but never heard back. I emailed the customer service & Heidi (Customer Service Rep) was very quick & responded back to me with the recipes for the class within 24 hours! I took away the one star only because the class instructor/local store should have emailed or sent us the reciped during or prior to class but I loved their customer service via email. Thanks

We had a situation come up and we unfortunately had to cancel the cooking class we had booked. The young lady on the phone was super helpful and was able to refund us the cost onto a gift card for future use. I'm really looking forward to the class, and glad to know they can be accommodating when plans change.

Upon opening my order of Nova Deruta Lemons Salad Plates and Cereal Bowls, I discovered two of the salad plates were the wrong pattern. A call to the customer service line was all it took. Heidi immediately rectified the problem, and two new plates are on the way. What a delightful experience! And, that's what will keep me going back to Sur La Table.

My buddy, who is a bonehead, couldn't locate the date/time of the SLT cooking class he signed us up for, so I called their customer service number to get the missing information. I was not placed on hold or anything. Heidi just answered the phone, asked me for the order number and identifying info, and gave me the information we needed. Heidi was courteous and helpful, and confirmed the location of the cooking class as well. Really quick, seamless experience. Really professional customer service.

Toady I had to cancel a cooking class I had enrolled in. I called customer service and Heidi was very helpful taking my cancellation and credited my card. I look forward to attending another class in the future.

I ordered an $18 glass loaf pan because it was 11" ( 1.5 L, 1.6 qt) O Cuisine from Sur la Table. Out the door tax and shipping was $26. It was a present for my siter who lives no whre near a Sur la Table store.
In reality it was 9.75x 4x 3 so essentially the 9x5 loaf pan she already had.
I called customer service who initally said hello, no name, no company (? Working from home and when I questioned if I called a private residence then hung up) When I called back again, got a man who identified the company and his name and told me that I could return it for a $12 shipping label. No thanks. That this compnay took no resonsibility for mislabeling of products, would not refund.
Done will not shop here again. For $26 bucks to lose a customer who both bakes and cooks is not a wise business practice.

He was a little hard to understand on the phone but he was clearly helpful when one of was sick and couldn't make it to our cooking class. I am very grateful I got to chat with him. He clearly stated it was an exception and I completely understand. Thanks Chris!

The day of my scheduled cooking class, I was feeling under the weather and worried I had COVID. Ricardo in customer service was very considerate and helpful, wishing me a good outcome on my test and offering to cancel/refund my class so I could reschedule. I appreciate that option given elevated number of COVID cases at the moment. Thank you!

We had a paid-in-full reservation for their "Date Night" cooking class. On the day of the class, an emergency came up, so there was no way we'd be able to make it. I gave them a call to see what our options were and spoke with a wonderful representative named Sayne. After explaining the situation to Sayne, she put me on hold for a few minutes. I fully expected that a refund of any sort would not be given, since it was the day of the class, and was surprised when she came back with the great news that they would issue us a Virtual Gift Card in the full amount. We will be rescheduling our class in the near future and very much look forward to having a great experience!

Just got off the phone with Heidy who helped me resolve an issue with a gift card. She was friendly, helpful, and quickly got me the information I needed to finish my purchase. Looking forward to getting the items I ordered - I love Sur La Table products!

I was assisted by an on-line associate named Ruben. He was very polite and knowledgeable and adjusted the price of the order which I had made within the two week period of adjustment eligibility. Once I saw that the item was further reduced from the price I had paid, I called Sur La Table and I was very impressed and happy with his quick response and assistance.

My 10 yr old took 2 of the kids series classes this summer in Boulder CO…don't waste your money! They don't have enough Chefs who can work with kids.

The 1st week he took it, it was cancelled the last day so they never got to finish the week and we had to go back and pick up the cook book and apron…never got the 10% coupon to purchase something in the store. He was super disappointed.

Tried it again…. He just went this past week to another kids series and after Thursday's class in Boulder he was in tears as I came to get him and see what he made. Chef Debbie took over the class for the rest of the week starting that Weds. Was very short tempered with the kids (it was obvious she only works with adults) and Thursday told them they cannot take any of the food out of the classroom if it was warm they had to eat it there. Mind you there is nothing on their website that says the children will not be able to take the food home after each class, which he had done that previous week in June and the current week up to that Thursday. The kids were able to take food home after every class.

When I asked her about the inconsistencies of the rules she threw every chef in that store under the table and said they've all been wrong in letting the kids take warm food out of the class all summer

My son was so proud of the chicken, dumplings, and fried rice he made, he wanted his dad to try it when he got home and left in tears when he had to dump all the food in the trash. The trash was full of all the uneaten food that had been cooked. Some parents were just taking the food out of the classroom anyway as my son was crying, but that Chef Debbie was focused on us snd would not allow us to take anything out of the room.

I complain to the manager told her I would like a refund for the last couple days of class because I will not make him to come back the next day, my son was super traumatized after this and wants nothing to do with cooking again. I was told the main manager the store would call me back, Donna, but never received a phone call.

Save your money find a better cooking program for your children! Sur La Table has major issues! We never received a callback from anybody at the store in Boulder as they said they would follow up with us. Horrible cooking classes for kids!

While the cups of boiling, pale-coffee colored liquid flooded the kitchen counter and floor, we wondered wildly - "What are we doing wrong?!?" and "What is the return policy at Sur la Table?!?" What a relief to hear Heidi on the other end of the Customer Service Line!
She was concerned, charming, knowledgeable, and helpful. Music to my hears, to hear Heidi assure me that yes, the machine was defective, if it was pouring out cups of steaming water, rather than the amount for one espresso. Yes, Sur La Table would refund the entire cost of the machine. No, they would not charge for shipping it back.
Thank you, Heidi, for your humor, and your help.

I'd ordered a two pack of sheet pans, one arrived with a dent, one call & Guillermo had a replacement on the way.
A few days later I was going to wash the second (not dented) pan when I realized it was bent and wouldn't sit flat. I was a little embarrassed I'd not checked both.
I replied to Guillermo who immediately had that second pan on the way too.

They both delivered today in perfect shape.

It's easy to order online and when there's a problem, reaching an almost immediate resolution makes me want to shop at Sur La Table for all my kitchen needs.

Kudos