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Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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Everything was easy and done in great timing no complaints from me
Pude por fin mudarme a un lugar donde exigen solo mascotas con autorización y lo pude lograr con support pets. Gracias.
Thank you for your feedback it is greatly appreciated!
Even though I still had to pay a $300 deposit for my Andy the process was fast and easy and everyone who contacted me to see if I had any questions or help with anything was a great customer service experience that I have had.
We're thrilled to hear that you had an amazing experience with our customer service. Providing excellent service and support is our commitment, thank you for trusting our company with your ESA needs.
Thank you for your kind words. A 5-star rating will be greatly appreciated.
Hotels or restaurants do not care if you have documents stating that your dog is a certified ESA. They can and will deny you. We unfortunately had to learn the hard way.
I kept receiving emails and ended up paying more than I originally intended. I got like15 emails after signing up wanting me buy more stuff. I am glad I got the certificate but it could be more straightforward.
Thank your feedback it is greatly appreciated. Please do not hesitate to contact our Customer Service team for any assistance that you need.
Is this something that you need to renew each year? What is the price? Do you get 3 new letters, and certificate?
Thank you for the positive rating on our website, please do not hesitate to contact our Customer Service team for any assistance that you may need.
They were helpful in letting me know what was going on with the documents. No complaints at all. Easy to work with.
We're delighted to hear you had a positive experience! If you ever need further assistance or have any questions, don't hesitate to reach out. We hope our partnership can last for years.
They helped me recognize my keys as ESA's in no time! Where it took me years of paperwork and no action from my therapist, support pets was able to help me in less than a few weeks. I have DID, PTSD, and so much anxiety...but my cat's help me so much...and I was drowning in pet feed and stressed/triggered about the cost of rent when my fur babies were a needed part of my life! Now I have less anxiety over bills because they are finally seen as ESA's
We're delighted to hear of your great experience with our services, and we hope our partnership can last for years.
Although I was supposed to get confirmation in less than 48 hours it took a week plus my contacting someone.
Thank you for your feedback it is greatly appreciated. Please do not hesitate to contact our Customer Service team for any assistance that you may need.
It was great I have no issues I got all my documentation and my dog is able to stay with me and be my emotional support dog
Thank you for sharing your great experience with our services, and we are looking forward to a longer partnership with you.
I emailed twice and took a week for someone to get back to me.
Needed support right away and I was able to get the documentation fast and with any issues.
It's been more than a month since I bought the full package for my service dog and I'm still waiting for his vest and other accessories, apparently it was a logistical mistake but it's still too long, I think the problem was his website.
Great site. Im happy with my experience. I will do it again.
Great timely response from.the doctor. I received my papers within 48 hours
Me and my family suffered trauma in the past and having a pet dog has helped us cope with our emotions. Support Pets considered our feelings and did not hesitate in responding quickly in considering our pet as a support animal. I love their website and the information provided to us in making decisions to train my dog as a service dog, because being able take my dog places and have him be my companion when my emotions get the best of me and also when I need a guide. I would highly recommend Support Pets to any person who has suffered any form of trauma or in need of a service dog. A licensed doctor will respond quickly to your application.
Was incredible good I recommended to everyone who had dogs to do it
Your time is valuable to us that's why we aim to provide a fast and easy application process for our valued customers, thank you for trusting Support Pets for your ESA needs.
Easy to order@ a discount but they keep adding more items. I ordered the jacket but it's WAY too large and they won't respond to give me a return shipping label for refund.
Thank you for your feedback it is greatly appreciated. Please do not hesitate to contact our Customer Service team for any assistance that you need.
Courteous and friendly. Inexpensive and easy to navigate
I was moving and needed a ESA. Support Pets was there and responded really fast. They even corrected a mistake I made and mailed it within the timeframe that I needed. Thanks
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We're delighted to hear that our service has been helpful to you! Thank you for trusting our company for your ESA needs.