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Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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Got my documents within 48 hours as promised! The questionnaire was easy to fill out as well.
Thank you for sharing your experience, Willes! We're glad to hear the questionnaire was straightforward and that you received your documents quickly—as promised. We appreciate your feedback and are here anytime you need assistance.
These people really care for us, my family is very appreciative
Jermaine, thank you so much for your heartwarming words—they truly mean the world to us. We're grateful to have the chance to care for your family and grateful for your kind trust every step of the way.
My experience with Support Pets has been very positive and calming.
Thank you so much, Sharon, for sharing your kind words. We’re truly glad to hear that your dog has made such a positive difference for you and that your experience has felt calming and supportive. It means a lot to us to be part of that journey.
I have had my dog registered as an ESA now for three years. It has made it so much easier to take her with me everywhere I go.
Thank you so much for sharing your experience, Michelle. We're glad to hear that registering your dog as an ESA has made so many aspects of your daily life easier. Your feedback means a lot, and we appreciate having the chance to support you and your furry companion.
Happy with how things turned out. Will recommend to all my friends.
Thank you, Jordan, for your kind words and recommendation. We're thrilled to hear you're happy with the outcome and look forward to supporting your needs in the future!
Hi Ike, thank you for sharing your experience and letting us know the quick turnaround met your needs—it's always our goal to provide efficient service. We appreciate you choosing us and hope everything continues to go smoothly!
Thank you, Emily, for sharing your experience. We're glad the process was quick and plan to provide all the information you need moving forward. Please don't hesitate to reach out with any questions—supporting you and your furry friend is important to us!
I emailed support because my confirmation email I received said the wrong dogs name. I was assured that the correct dogs name would be on my ESA documentation. When I got approved and received my documentation, it was still wrong. So when I emailed again, it got corrected promptly, but was still a bit frustrating.
Hi Ryleigh,
Thanks for sharing your experience—we totally understand how frustrating that must’ve been, and we’re glad our team was able to correct the issue promptly once flagged.
Because ESA letters are legal documents, accuracy matters, and we’re committed to making sure everything is right before finalizing. We appreciate your patience and thank you for giving us the chance to make it right.
I am thankful for Support Pets. My "Yogi" can go with me wherever I go. He loves the words "Let's go." He is a blessing to me and for everyone we meet.
They keep emailing the same quetions over and over and than saying it will come in 24 to 48 hours than they send another email saying they will cancel if this is not filled out and I do it again. I'm going to call my bank in the moring this is obvisouly a fradulant site.
Hi Kimberly,
We’re sorry to hear you had a frustrating experience. To clarify: our evaluation process is handled by licensed clinicians who are required to collect complete and accurate information to ensure legal compliance. If there are missing details, we will follow up to ensure your file is complete before issuing any documentation.
We never charge for a letter we don’t deliver, and our team will always reach out if anything is needed to complete your evaluation. We’re happy to look into your specific case—just email us at [email protected] or use the live chat at www.supportpets.com so we can assist you directly.
ESA letters are legal documents, and we take the process seriously to ensure they meet federal housing requirements.
Support Pets is awesome! I have been with them for 3 years now and each year is just as good as the one before. They are super easy to work with and will answer any questions you may have at any time. If you want your pet with you then you need Support Pets!
Thank you, Lisa, for your loyal support over the past three years and for such wonderful words. We’re thrilled to hear that our team continues to make things easy and helpful for you and your pet. It's truly customers like you who inspire us every day!
New customer. Not sure of service yet. Filling out the enrollment info was easy, acceptance was fast. Video's with total services explained very well.
I am moving into a different apartment, one that requires $500 pet fee per pet. This is a large sum of money to be non-refundable. It was either pay the fee or re-home my cat, my best buddy. A friend told me about Support Pets and I applied. It was so easy and 3 days later, I had my documents, gave them to the apartment and now my best friend can live with me! I would recommend the yearly automatic renewal that is available.
Thank you so much, Becky, for sharing your experience! We're truly glad to know the process was smooth and helped keep you & your best buddy together—your recommendation means a lot to us.
Process was easy and really good packages program available
Thank you, Johanna, for sharing your experience! We're delighted to hear the process felt easy for you and that our packaging program met your needs. We look forward to making each visit just as smooth.
I paid the fee and still have not received the support items.
Leona, thank you for bringing this to our attention and sharing your experience. We truly appreciate your patience and are committed to watching into the delay and making sure you receive the support items promptly. Your feedback helps us improve our service, and we’re determined to make this right for you.
Straight forward. Informative and smooth process! I was skeptical and took a chance but glad I did.
Thank you so much, Kat! We’re thrilled to hear that the process was smooth and helpful for you—you took a chance on us, and we're truly grateful for your trust. Looking forward to supporting you and your furry friends again soon!
The process was super simple and so personal! I received my letter quickly and was offered extra support!
Thank you for sharing your experience, Anna! We're so happy to hear the process felt simple and caring—that’s exactly what we hope to deliver. Looking forward to supporting you and your pet anytime you need.
Very easy process to follow and everything included within the paperwork, vest, and genius tag came earlier than expected. Hop on the deals, they are worth it!
Thanks so much for your feedback, Lisa! We're glad the process was smooth and that your pet’s gear arrived early—that's our aim every time. We'll keep working hard to make life easier for you and your furry friend!
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Thank you so much, Fatima! We're truly grateful for your trusting feedback and are delighted to hear how satisfied you are with your experience. Looking forward to helping you with the plan deluxe whenever you’re ready!