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Support Pets

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.


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Support Pets Reviews Summary

The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.

This summary is generated by AI, based on text from customer reviews

service
3,506
quality
1,493
This company responds to reviews on average within 0 days

Instant Feedback

57,186 reviews

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Pennsylvania
1 review
0 helpful votes
Follow Jeremiah U.
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Support Pets made it super easy and convenient to get my boy registered as my emotional support animal, along with all the proper documentations needed to give to my landlord and to have when traveling. Thank you guys so much.

Date of experience: May 4, 2024

Only giving 4 stars because I haven't actually received...
April 12, 2024
Previous review

Only giving 4 stars because I haven't actually received anything yet, but the process was very simple and was able to complete everything on my end from the comfort of my bed. Lol. Looking forward to getting all of my things for my pup.

Date of experience: April 1, 2024
Pennsylvania
1 review
0 helpful votes
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Amazing
May 14, 2024

My experience was great. It was easy and fast and hot straight to the point. Even the processing time was good I had no problems at all. I've already started to recommend people to the site.

Date of experience: May 4, 2024
Puerto Rico
1 review
0 helpful votes
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Fast easy legit
May 14, 2024

Super easy and fast. No issues very responsive will use again

Date of experience: May 4, 2024
Texas
1 review
0 helpful votes
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Increible
May 14, 2024

Me ayudaron a poder estar con mi mascota mucho mas tiempo ya que con sus documendos de ESA puedo llevarlo conmigo a todas partes

Date of experience: May 4, 2024
Florida
1 review
0 helpful votes
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Would not accept!
May 14, 2024

I presented my documents to an establishment that I was applying to rent a house from. I submitted them along with my application And received a phone call a couple of days later, telling me that the documentation on Benji was not valid. I was told the that the Doctor who signed the paperwork is being sued and that her license is not valid and she is not part of the Better Business Bureau. They stated that their legal department would not accept the documentation and said that she was under investigation.

Date of experience: May 4, 2024
Ohio
1 review
0 helpful votes
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Support Pets is a must.
May 14, 2024

Offer was just what I needed. My documents were received in a reasonable time frame. The only thing that I am not satisfied with is I receive multiple emails regarding an ID tag to put on the collar of my pet. I have a strictly indoor cat and he has no desire to go outside. I have no need to a tag and there is no place to decline the offer.

Date of experience: May 4, 2024
Alabama
1 review
0 helpful votes
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Vest
May 14, 2024

I requested a small vest and received a xx small. It will not go around my dog. I had to cut the vest to make it work. I guess I will have a vest that looks terrible. I can't take her out in public looking like that. Just letting you know. Not happy.

Date of experience: May 4, 2024
Pennsylvania
1 review
0 helpful votes
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Ok
May 14, 2024

No entiendo mucho de esto pero se que mi perrita está asegurada

Date of experience: May 4, 2024
New Mexico
3 reviews
0 helpful votes
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Everything is great!
May 14, 2024

My documents got here quickly. I'm very impressed with what I got. Thank you for this service.

Date of experience: May 4, 2024
Minnesota
1 review
0 helpful votes
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So far so good
May 14, 2024

So far so good and I'm glad that I can move on to a new place that I don't have to worry about paying pet rent

Date of experience: May 4, 2024
New York
1 review
0 helpful votes
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Amazing
May 14, 2024

Was a great experience. Love that it was some to get my dog certified. My dog is my whole life

Date of experience: May 4, 2024
Wisconsin
1 review
0 helpful votes
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Good
May 14, 2024

Really good experience except for the customers service really needs to get better but other wise really good the quiz and everything is great

Date of experience: May 4, 2024
Illinois
1 review
0 helpful votes
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My loves
May 14, 2024

They bring so much joy to my life I love them so much

Date of experience: May 4, 2024
Illinois
1 review
0 helpful votes
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Wonderful 😊
May 14, 2024

It was very easy experience. The process was very smooth.

Date of experience: May 4, 2024
Florida
1 review
0 helpful votes
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Very easy process
May 14, 2024

From start to finish the process was very simple and they were very responsive.

Date of experience: May 4, 2024
Kansas
1 review
0 helpful votes
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Good product, solid company
May 14, 2024

Process was easy, response was timely, documents and merchandise display quality.

Date of experience: May 4, 2024
Indiana
1 review
0 helpful votes
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Emotional support animal
May 14, 2024

I've always had a great experience with the emotion. Al support website. They've always got me. My documents needemonstrated as soon as I needed. They always keep me update it and remind me when I'm due for my next. I have recommended them to several people now.

Date of experience: May 4, 2024
Alabama
1 review
0 helpful votes
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We Love it.
May 14, 2024

Our fur baby knows now that she is free to go where ever we go and she's always sitting on ready.

Date of experience: May 4, 2024
North Carolina
1 review
0 helpful votes
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Ruby is being the emotional support needed in an overwhelming time of grief and anxiety.

Date of experience: May 4, 2024
New Jersey
1 review
0 helpful votes
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Hghh
May 14, 2024

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Date of experience: May 4, 2024