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From the business
Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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Not positive and very not very reassuring as to the service I would receive if there is an question as to the legitimacy or your service agency.
Hello Nancy,
We apologize for any concerns or frustrations you’ve experienced. Our team at Support Pets is committed to ensuring that all our services are legitimate and reliable.
Regarding your issue with the Genius Tag registration, we are sorry for the inconvenience. We’ve sent you a private message with more information.
Have a nice day!
Purchased Service dog papers, but did not receive the second dogs papers?
Streamlined process from start to finish. System is very user friendly and I am overall pleased with the outcome.
Hi Tanisha,
We are grateful for your feedback and thank you for choosing Support Pets. Should you have any more questions or need additional support, please contact us.
Have a great day!
Great experience. Easy for me to use and get my dogs certified
Hi Jennifer,
We appreciate your feedback and thank you for selecting Support Pets. If you have any additional questions or need more assistance, please contact us.
Have a nice day!
I received the certification for my dog. We moved to a new apartment and they didn't charge any fees. Also, we can go everywhere with our dog and he's is so happy now
Hi Carolina,
Thank you for your feedback and for choosing Support Pets. If you have any more questions or need extra support, please reach out to us.
Have a great day.
It's been piece of mind bc I can take him everywhere now. Thank you.
Hello Cindy,
We value your feedback and are grateful for choosing Support Pets. Should you need any further help or have additional questions, please don’t hesitate to contact us.
Have a good day!
It was super easy, and helpful, I am thankful that I am able to get my pet with me at all times!
Hi Melissa,
Thank you for your input and for being a Support Pets customer. If you have any more questions or need further assistance, please get in touch with us.
Have a nice day.
Flawless transaction. Glad I chose them for my ESA needs. Will recommend
Hi Caitlin,
We appreciate your feedback and thank you for choosing Support Pets. If you have any additional questions or need more support, please feel free to contact us.
Have a nice day!
It was a straightforward service.
The only thing I would change to make it better is to improve communication, specially with first timers, since it creates a little anxiety not knowing if after you paid you were scammed or not since you just get some emails, maybe have one explaining the steps and how long each step takes so you patiently wait until the step is completed and if that step is delayed send an email explaining or something.
Hi Orlando,
We're glad you had a positive experience! If you need anything, contact Support Pets. Have a fantastic day!
Fue fácil y sencilla todos los documentos en regla y su hermoso arnés llegó a tiempo porque teníamos que mudarnos y viajar, gracias
Hola Catty,
Gracias por su comentario y por elegir Support Pets. Si necesita más ayuda o tiene preguntas adicionales, no dude en ponerse en contacto con nosotros.
Buenos dias.
Took almost 2 weeks to get my paper AND I still haven't gotten clarification about auto renewal (how it looks like it should be free the first year and price the following) yet I paid.
Hi Samantha,
We’re genuinely sorry to hear about the challenges you’ve faced with our service. We completely understand how frustrating it must have been to deal with delays and communication issues. We sincerely apologize for the inconvenience and frustration this has caused.
Our goal is to provide efficient and effective support to all our customers, and we regret that we fell short in your case. We are currently reviewing our processes to ensure that such issues are addressed promptly and do not recur in the future. Your feedback is invaluable in helping us improve our service.
We've sent you a private message with further details.
Have a good day!
It works! I had been paying up to $75/night for my dog to accompany me when staying at hotels but no more!
Hi there,
Thank you for your feedback and for selecting Support Pets. If you require any further help or have additional questions, please reach out to us.
Have a nice day!
Support Pets helped register my pet as an emotional support animal and the process was easy.
Hi Jessica,
We are grateful for your feedback and thank you for choosing Support Pets. If you have any more questions or need extra assistance, please contact us.
Have a nice day!
We don't like leaving our pets with sitters and have had bad experiences boarding them. This is the perfect opportunity to be able to have them with us and we are so gratefull.
Hi Anna,
Thank you for your comments and for choosing Support Pets. If you have any additional inquiries or need further help, please don’t hesitate to get in touch.
Have a great day!
It took no time at all to get both of my dogs approved. Highly recommended
Hi Lindsey,
Your kind words mean a lot to us! If you need anything, Support Pets is here. Enjoy your day!
I signed up, paid and received my letters. Very easy and saving hundreds on rent.
Hi Ellen,
Thanks for your support! Support Pets is always here to help. Have a great day!
Finalmente puedo vivir tranquila con mi mascota de apoyo emocional e incluso llevarlo a lugares que antes no se me permitía. Estoy muy feliz.
Hola Harashmalys,
¡Gracias por tu comentario! Support Pets siempre está aquí para ayudar. ¡Que tengas un excelente día!
The process was easy, and when I called customer service they were polite and took care of any issues promptly
Hello Kimberly,
Thanks for your support! Support Pets is always here to help. Have a great day!
After applying for my ESA for my companion Paulie, my medical confirmation from a doctor from my state was approved and received promptly!
Hello Allie,
Thanks for your feedback! Remember, Support Pets is here to help whenever you need us. Have a great day!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Alden,
Thank you for your feedback and for selecting Support Pets. If you have any additional questions or need further assistance, please reach out to us.
Have a nice day.